How to manage a store well, how to manage a store well

Employee management. 1) Arrange for new employees to join the store, introduce the daily operation of the store, service standards and various precautions of the store. Before joining the company, the store manager in charge must provide him with basic business training;

2) To review the daily work, monitor the performance of staff and motivate morale to ensure that all staff meet the requirements;

3) Arrange staff duty schedules to ensure that an appropriate number of employees come to work every day. Under normal circumstances, since the number of customers in the afternoon is higher than that in the morning, more employees can be arranged to work in the afternoon when arranging the duty schedule. On the other hand, shop staff should try to arrange holidays on weekdays, and on Saturdays, Sundays and holidays, more staff will be arranged to work.

4) Train in-service employees to improve the overall quality of employees;

5) Regularly evaluate the performance of employees as the basis for employee promotion.

Notice to Employees. 1) Dedication and love, pride and pride as a member of the fairy tale store;

2) Always maintain a healthy, energetic, sincere, enthusiastic, pioneering and enterprising mental state;

3) Be humble and friendly, love and help each other. Meticulous work, conscientious and responsible;

4) Customer-oriented, customer-oriented, and have a strong sense of service;

5) Maintain the brand image and do not do anything that damages the brand image of fairy tales.

2) Employee Responsibilities.

The person in charge of the store, the store manager, the foreman, the shopping guide.

Job Responsibilities l Daily work flow of the storel Supervise the work of employees l Product information and information (new and best-sellers) l Understand the business of other brands l Improve the progress of employees l Handle complaints l Solve problems of employees at work l Report and reflect work and personnel problems to the company l Maintain the spirit of unity and cooperation among employees l Treat things fairly l Evaluate employee performance and provide encouragement, counseling and on-the-job training l Overall**l Assist the store manager in arranging various tasks Set a good example l Report to the store manager and reflect the work Summarize best-selling and unsalable products every weekl Assist the store manager in training current and new employeesl Help employees solve practical problems at workl Cooperate with the store manager to do a good job in store safety l Provide customer service and strive for the best turnover for the company ● Accept work assignments and comply with the store system ● Maintain a good relationship with colleagues.

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1. Implement the company's policy. Convey the company's business strategy to each employee correctly and in a timely manner, and the store manager plays a good role as a bridge between the previous and the next.

2. Manage employees well. Fully mobilize and give full play to the enthusiasm of employees, understand the advantages of each employee, and give full play to their strengths, so that the quantity is applicable.

3. Do a good job of research and understand the market. Through various channels to understand the information of the same industry, understand the shopping psychology of Qinghe customers, so that we know ourselves and the enemy, have a clear idea, and have a target, so that our work is more targeted.

4. Thoughtful and meticulous service. Give full play to the initiative and creativity of all employees of the lead school, so that employees can change from passive to excited. In order to create a good shopping environment for customers, create more sales performance for the company, do a good job and serve customers well.

5. Be the leader of employees. Continuously instill corporate culture to employees, educate employees to have a sense of the overall situation, and do things from the overall interests of the company.

Regular inventory: Regularly carry out a wide inventory of the store's inventory, which can effectively help the store to manage the goods and avoid the waste of goods due to various conditions such as expiration and damage. 2.

Give rewards: Rewarding employees on a regular basis can give them positive incentives and promote the development of the store. 3.

Grasp the key points of sales: according to the situation of the store, select some cost-effective products, grasp the key points of sales, and increase the income of the store. 4.

Customer service: Strengthen customer service, establish a good relationship with customers, and promote customer loyalty and repeat purchase rate under the premise of mutual benefit. 5.

Standardize the cashier process: standardize the cashier operation process, complete the cashier and sales work in a timely manner, and achieve orderly store operation.

The practice of managing a store is: check the shelves frequently, do not ignore the lack of stock on the shelves, the cashier clerk should operate quickly and effectively, create the personality of your own store, give full play to the personality of your own store, do not let customers see the backstage stocking area of the store, and do not place excess sundries within the range that customers can see.

1. Check the shelves frequently, and don't ignore the lack of stock on the shelves.

The shelf is the main place for customers to display goods, and when there is a shortage of goods, it should be replenished in time, which can effectively display the goods and avoid the messiness of the display. Even if there are fewer items on the shelves, display them in a way that reflects the lineup of products.

2. The cashier clerk should operate quickly and effectively.

Ask the customer to wait for one minute, and the customer will feel like they have waited for 5 minutes. In particular, when it comes to credit card processing, the slightest mistake will make customers feel like they have been waiting for a long time. For the sake of your customers, please use your wisdom to improve the efficiency of credit card processing.

3. Create the personality of your own store and give full play to the personality of your own store.

It is necessary for loyal customers of brick-and-mortar stores that develop their own products to have their own personalities. It is an eternal fact that only special things are easy to remember.

4. Don't let customers see the backstage stocking area of the store.

The stocking area is generally relatively cluttered, which will give customers a feeling of unprofessionalism and non-seniority. So try not to let customers see the stocking area, whether it's the messy stacking of bills behind the cashier or the stocking area.

5. Do not place excess sundries within the range that customers can see.

Temporary teller machines (POS) machines, empty boxes and other items can make the store feel sloppy and untidy, affecting the state of the entire storefront, and then affecting the customer's shopping mood.

The store manager's method of managing the store: earnestly learn management knowledge, implement humanized management, and do not shirk responsibility in case of trouble.

1. Earnestly study management knowledge.

A qualified store manager must have basic management knowledge, how to improve management literacy can be through reading, further study, and consulting others. The most important question that a qualified store manager should consider is how to manage to be profitable, which is a very intuitive and realistic problem.

2. Implement humanized management.

On the one hand, the clerk must abide by the service specifications formulated, and adhere to the principle of seriousness and strictness, so that the whole team can be orderly and standardized, such as daily attendance, submission of various reports, etc.

3. Do not shirk responsibility in case of trouble.

In the face of the responsibilities that need to be assumed, it can best reflect a store manager's sense of responsibility and loyalty.

Precautions for managing IP stores

1. The store manager is responsible.

In a store, the role of the store manager cannot be ignored, he is the link between the manufacturer and the shopping mall, and it is also the core of store management. The store manager should manage the personnel, goods, hygiene, display and sales of the counter, and guide the mentality of employees normally on a daily basis. Therefore, the answer Caibao believes that if you want to manage the store well, you must first start by choosing a store manager.

2. Zoning management and full authorization.

As big as a shopping mall or as small as a counter, if the manager does not know how to authorize, it will inevitably increase the difficulty of the employee's work.

3. Managers should have the ability to train and guide.

Nishiqing believes that the knowledge and skills of managers are also very important. As a manager, you must first understand the basic knowledge of product knowledge, sales skills and product display, etc., so as to better train and guide employees.