How to improve the quality and level of tax services

At the national work meeting on tax collection and management held here, Xie Xian, director of the State Administration of Taxation, proposed that the national taxation system should adopt nine major measures to resist and eliminate measures, improve the tax collection and management system in accordance with the intrinsic requirements of tax collection and management, consolidate the management foundation, implement scientific and refined management, and comprehensively improve the quality and efficiency of tax collection and management. These nine major measures are: -- Adhere to the principle of "collecting taxes according to law, collecting all that should be collected, resolutely not collecting excessive taxes, and resolutely preventing and stopping tax reductions and exemptions beyond their authority", conscientiously do a good job in the examination and approval of tax reductions and exemptions, and absolutely must not exceed their authority to reduce or reduce taxes.

Standardize the establishment of institutions and improve the organizational system. For non-standard peripheral institutions, they must be abolished as soon as possible; Internal institutions should focus on improving the post responsibility system, optimizing the allocation of human resources, and strengthening the management of tax sources. - Clarify the division of responsibilities and optimize business processes.

Reasonably define the functions of tax collection and management, such as tax collection, tax source management, tax inspection and legal remedies, and effectively strengthen business cohesion. - Strengthen audit and analysis, and improve the level of collection. Strengthen the construction of tax accounting and statistical accounting index system, improve the revenue mechanism, strengthen the analysis of macro tax burden and tax elasticity, and provide a basis for strengthening management.

Improve systems and measures to strengthen the management of tax sources. It is necessary to establish a relatively perfect system of tax administrators, and on the basis of implementing territorial management, we should practice classified management, comprehensively grasp the characteristics of taxpayers in different trades, and adopt targeted measures to strengthen management. -- Intensify the handling of cases and give full play to the power of inspections.

It is necessary to strictly investigate and deal with cases of illegal tax-related activities, and vigorously investigate and deal with cases of false issuance and acceptance of false issuance of special VAT invoices and other deductible invoices, as well as cases of tax evasion by means of making false accounts, two sets of accounts, and operating outside the books. - Promote the construction of informatization and strengthen management methods. Actively and steadily promote the construction of the golden tax project, strengthen data management, promote information centralization, and effectively improve the management level.

Improve tax payment services and improve service levels. Vigorously promote the whole process of one-stop service, fully implement open tax handling, put an end to "black box operations", and enhance the transparency of tax law enforcement. - Strictly supervise law enforcement and strengthen team building.

Attach importance to the ex-ante supervision of tax law enforcement, strengthen the ex-post supervision of law enforcement in key links, and strengthen the ex-post supervision of the whole process of law enforcement.

Front-line tax cadres should be raised

The awareness of tax service begins with the needs of taxpayers, is based on the satisfaction of DAO taxpayers, and finally adheres to the compliance of taxpayers, and insists on fairness and justice.

Civilized, standardized law enforcement, improve the efficiency of daily services, enrich the content of tax services, guided by the reasonable needs of taxpayers, strive to meet the common needs of taxpayers at multiple levels, and create conditions to meet the individual needs of different types of taxpayers under the premise of rationalization.

The second is to sort out and improve service methods. Starting from the actual work of each post and staff in the tax system, we will further sort out the current work process of each link, and check the specific processing and operation of daily business, and other relevant steps that need to be improved, increased or decreased. Specifically, in terms of reminder services and delayed services, we will explore methods that are closer to the service objects and are efficient, convenient, easy to operate and sustainable, such as SMS reminders. In terms of first question, we will continue to promote the working method that everyone is a staff member in a consulting position; Purchase guidance signs on the collection of vehicle purchase tax, and add items such as queue numbers, queue signs and railings.

The third is to improve the quality of tax personnel. Actively carry out regular job rotation exchanges, business knowledge training, etc., to improve the professional quality of tax personnel; Regularly carry out political and ideological education activities to correct impetuous and tired thoughts; Implement incentive and safeguard measures, formulate operational reward and punishment measures, stimulate work enthusiasm, and enhance the sense of responsibility and self-motivation.