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Does your vivo account have a password or email address? If you have, you can try the following methods:1
Try to use the last six digits of your mobile phone number as a password to log in2, you can enter the vivo official website - click the login icon in the upper right corner - click forgot password - enter the vivo account - retrieve the account password through email or password.
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If you can't find it, you can go to a special place to unlock your phone and ask someone else to help you unlock it.
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Click Forgot Password where you entered the password. Then set the password again and log in.
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Situation 1: I forgot the lock screen password but can use my fingerprint or face to enter the desktop.
1. After backing up your data, connect to the network, enter the mobile cloud service - log in to the account - find the device - open "Find phone", use another mobile phone or computer to open the vivo cloud service (enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone, clear all data, so as to clear the lock screen password.
Scenario 2: I forgot the lock screen password and cannot enter the desktop.
1. Enter the wrong lock screen password 5 times in a row in the password input interface, the screen has the "Forgot Password" option, click "Forgot Password", fill in the previously set password answer for verification, and modify the lock screen password;
If you have forgotten the lock screen password and have enabled the Find Device function before, you can try to use another mobile phone or computer to open the vivo cloud service (enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and clear all the data, so as to clear the lock screen password.
Note: If you have enabled Find Your Phone and the network is stable, you can go to the Vivo Cloud Service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup**, **) is not supported.
2. If there is no "Forgot Password" option, and the Find Device function has been enabled before, you can try to use another mobile phone or computer to open the vivo cloud service (enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and clear all the data, so as to clear the lock screen password.
Note: If you have enabled Find Your Phone and the network is stable, you can go to the Vivo Cloud Service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup**, **) is not supported.
After the FBE encrypted model is restarted, the data cannot be cleared through the cloud service command when entering the desktop without unlocking it.
If you cannot clear the data through the cloud service, please bring the device, ID card, and proof of purchase to the vivo customer service center for processing.
Or go to this link to inquire.
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The method of retrieving the password of the vivo account is as follows: First, open the vivo official website and click the account login center on the right side of the homepage of the vivo official website.
2. After entering the vivo account login page, click on the "Forgot Password" option under the messy side.
3. Then enter the vivo account name that you forgot the password to enter the search page, and you can retrieve the vivo account password through the bound email, mobile phone number, and setting a password answer. The common situation is that the user is only bound to the mobile phone number, and here we can retrieve the password through the SMS verification code. However, in addition to this, we recommend binding an email account and password to make it safer.
4For example, if you retrieve the password of your vivo account through your email, the vivo system will automatically send an email to the designated email address to change the password after submitting the email, and you can change the password by opening the connection address on the mailbox.
5Or use mobile phone verification to retrieve vivo account password, this method of retrieving vivo password through mobile phone verification is the fastest at night, vivo will send you a verification code on your mobile phone, enter the verification code on the mobile phone to reset the password.
6. Retrieve the vivo account password through the secret cherry car escort quick protection question, enter the answer to the secret security question, and retrieve it through verification. As long as you remember the password answer you set when you registered vivo, you can reset the new password immediately after entering the answer on the page, and it is recommended to use the "password question" to retrieve it, which is relatively simple and fast.
Special Tips. Remember to keep the password that has been successfully changed, and try not to forget it again. -_
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Click "Forgot Password" and follow the prompts to retrieve your password;
2. If you can't retrieve your vivo password by self-service, you can reset your password through your account appeal. Please click on this link.
Select "Forgot the security problem" or "Email address deactivated, change the email address" as the reason for appeal, and then fill in the relevant information according to the instructions to appeal the account.
3. Click on this link.
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1. The mobile phone number bound to the vivo account The email address is still in use, and the answer to the password question is also remembered, and the password can be retrieved by yourself
Go to the account login screen on the vivo official website.
2. The vivo account is bound to an emergency contact, and the password can be retrieved by self-service
You can submit and inspect any of the "bound mobile phone number, email address, vivo number" in the mobile phone settings - click "Log in to vivo account" (login interface) - account password login Registration --- forgot password - enter any one of the "bound mobile phone number, email email and vivo number" - retrieve it through emergency contacts - reset the password after verification.
How to set up emergency contacts: Settings--Click on the account to enter--My--Security and password--Emergency contacts--Add emergency contacts--Enter the mobile phone number bound to the vivo account, get the verification code, and pass the verification -- Add the name and mobile phone number of the emergency contact (verified by the verification code)--Add successfully;
The role of emergency contact: It can be used to retrieve the password, modify the bound mobile phone number and other identity verification scenarios when the bound mobile phone number is not available. You can add up to 3 emergency contacts.
Note: The function of resetting the password through emergency contacts is only supported on mobile phones, not WAP and PC.
3. The above methods cannot self-help password recovery, and you need to reset the password through account appeal. Please click on the link.
Follow the prompts to fill in the relevant information to appeal the account.
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The vivo mobile phone account password is set by yourself, and generally others will not know it, if you forget the password.
You can verify your registered email address or mobile phone number on the electric envy brain, verify the mobile phone information to retrieve the mobile phone password, if you can't retrieve the mobile phone password through mobile phone verification, you can only reset the mobile phone system by flashing the computer line.
2. Unzip the toolkit, open it to unlock it, and refer to the instructions to operate.
3. Press and hold the volume plus or minus keys of the mobile phone when the phone is turned off, then connect to the computer, and wait for 3-5 minutes to unlock it successfully.
4. After unlocking the mobile phone, it is a new phone, which needs to be entered from the newly registered mobile phone account, and the mobile phone lock screen password can be reset again.
I hope my reply helps!
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Click "Forgot Password" and follow the prompts to retrieve your password;
2. If you can't retrieve your vivo password, you can reset your password through your account. Please follow this link.
Select "Forget the security problem" or "Deactivate the mailbox and change the mailbox" as the reason for the complaint, and then fill in the relevant information and appeal the account number according to the prompts.
3. Click on this link.
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1. If the mobile phone number and email bound to the vivo account can receive verification codes or password answers, remember to meet any of the above information, please follow the following methods:
1. Please click the following link, enter the account number, and follow the prompts to reset the new password.
2. The specific operation guidance is as follows:
Bind the mobile phone number to find Wang Hui: Enter the mobile phone number bound to the account Click [Get Verification Code] Enter the SMS to view the received verification code Enter the verification code Change the password.
Bind email retrieval: Enter the mobile phone number bound to the account Click [Switch to other methods] at the bottom of the SMS verification page] Select "Retrieve through the bound email address" - click [Get Verification Code] Log in to the email address to view the received verification code Enter the verification code Change the password.
Retrieval through password: Enter the mobile phone number bound to the account Click [Switch to other methods] at the bottom of the SMS verification page, select Retrieve through password question, enter the correct password answer, and change the password.
Note: On devices that have not been logged in to Lushen Record, you cannot directly receive the verification code SMS through the bound mobile phone number to change the password, and you need to verify your identity twice (re-verify the email address, password answer, or real-name information, etc.).
2. If you can't receive the verification code and password answer from the mobile phone number and email bound to the vivo account, and you are using a vivo mobile phone, please follow the steps below:
Scenario 1: The mobile phone is not logged in
Desktop) settings: Log in to your vivo account, log in with your password, log in, sign up, and forget your password.
Note: If the system detects that the account is secure, you can directly set a new password. If you are prompted to need verification, you can click to switch to another verification method and verify it by face (the verification method will only be displayed if the account has a real name), and you can reset the password after the verification is passed.
Scenario 2: The mobile phone is logged in to the account
Desktop) settings: Login to the vivo account (earlier models need to enter) Account Center Security & Password Change password.
Note: If the system detects that the account is secure, you can directly set a new password. If you are prompted to need verification, you can click the [Mobile phone number deactivated] button at the bottom of the page, and select [Forgot Password] according to the prompts to appeal the account, and the password can be changed if the appeal is successful.
3. Reset your password through an account appeal
If the above methods cannot help you quickly retrieve your password, please click on this link.
Select "Start Appeal" and submit the correct information according to the instructions on the page.
**Customer service: Call service**95033 to contact human customer service.
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