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Yes, you can directly call the telecom customer service to cancel the traffic package service.
Youku Directional Traffic Package (9 yuan)" includes 6GB of domestic directional traffic. The traffic in the traffic package can be deducted from the Internet traffic generated by the use of the Youku** client, including the domestic traffic generated by the functions and contents of **, text, **, offline cache and other functions and contents in the client, excluding the traffic generated by external links and point-to-point communication in the client. Unused traffic in the current month will not be carried over to the next month.
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You can cancel without an activity mutex
Cancel business: 1. Mobile users can log in to the mobile business hall client of China Mobile APP or 10086APP, select the business to be canceled through the path "My" - "Done Business" - "Unsubscribe", and unsubscribe according to the prompt information on the page. The above path is subject to the actual information displayed on the application page.
2. Send SMS 0000 to 10086 to inquire about the relevant services that have been opened for free, if you need to cancel, reply to the corresponding serial number before the business within 2 hours.
Some services do not support self-service cancellation through the above methods, you can call 10086 to contact human customer service to unsubscribe, the specific situation shall prevail.
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Package: Enter the Youku client and click "My" "Youku Traffic**" "Unicom Flow-free Activation Center" to confirm that the activation is successful, Android.
Users can click "My", "Youku Traffic**", "Youku**Storm Season", "Unsubscribe"; iOS users enter "My", "Youku Traffic**", "Local Tyrant Traffic Package", "Unsubscribe";
Send SMS "qxyk15" to 10010 to unsubscribe;
Log in to the online sales hall.
Log in to the mobile phone business hall, click "Traffic Package" on the home page to enter the traffic package product page, and click "Order Now" of wo+**Youku directional traffic or Youku**storm live** film;
Or go to the sales office to unsubscribe.
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You can unsubscribe from the Youku directional traffic package by calling Unicom customer service at 10010, or after activating Youku directional traffic on the Youku client. Android users go to "My" and click on "Youku Traffic**", "Youku**Storm Season", "Unsubscribe". iOS users enter "My" and click "Youku Traffic**", "Tuhao Traffic Package", and "Unsubscribe".
In addition, you can also unsubscribe through the mobile phone business hall, online business hall, and SMS business hall (send SMS "qxyk15" to 10010).
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Send SMS "qxyk15" to 10010 to unsubscribe;
Log in to the online sales hall.
Log in to the mobile phone business hall, click "Traffic Package" on the home page to enter the traffic package product page, and unsubscribe according to the prompts on the page;
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**Not eligible for processing;
whether the ordering method is correct; After ordering, you need to enter the Youku**client, click "My", "Youku Traffic**", "Unicom Flow-free Activation Center", and after the operation is successfully activated according to the prompts, check the subscription status as "Unsubscribe", so that you can be normal data-free** (need to have a data-free sign).
whether the mobile phone Internet access point is correct; A NET access point is required.
If this is not the case, it is recommended to contact the manual customer service of Unicom where the number belongs for verification.
If you are still charged for the activation of traffic**, there are any of the following reasons:
1.Exceeding the scope of use of ** traffic, such as local traffic being used in non-local use;
2.The activation of traffic ** has not taken effect;
3.The free traffic has been used up, and the excess traffic will be charged according to the external traffic billing.
If the above situation still cannot solve the problem for you, it is recommended that you contact the local customer service or go to the local business office to give feedback.
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1. Call 10086 on your mobile phone to unsubscribe from manual customer service.
3. Inquire and unsubscribe through the mobile phone business hall and online business hall.
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