What should I do if I forget my password?

Hello! If you have forgotten your payment password, please go to Tenpay > My Tenpay > Account Management > Change Payment Password > Forgot Password to retrieve it. If you can't retrieve the password through the email (or forget the password protection), you can send us an email and provide information in the email, customer service mailbox:

We will process your information within 3 working days after receiving it, and the required information is as follows: 1Scanned copy of ID card 2

QQ number 3Provide the original registration information (including the original ID number, registered email address, and registration time) 4Contact person's name, **, contact email (recommended public email or QQ mailbox) 5

Explain the reason and requirements (and indicate whether the original security data is required to be cleared).

You can retrieve your forgotten trading password in the following ways: When you have set a trading password, you go to "My Paipai" - "Basic Settings" - "Trading Password Management: Select "Forgot Trading Password", enter the answer to the trading password protection question you set according to the prompts, and the system will send a new trading password to your trading password security mailbox.

If you forget the transaction password protection information, please log in to the "**Help" system, select "Service Hall" - "**Submit Question", and provide the following information according to the system prompts: name at the time of authentication, ID number, security email set at that time, contact** and other relevant information, we will verify the information and deal with it for you.

If you know the security information and security email, you can retrieve it in the following ways: you can click the "Forgot Payment Password" link on the relevant page, enter the registered e-mail address and QQ number, and the buyer will receive a confirmation letter from Tenpay to change the payment password; Then follow the system prompts to enter the required information, such as ID number, password-protected answer, etc. If the verification is correct, you can set a new payment password yourself.

If you don't remember your email address and ID number and forget the password protection question, please press the following method: you can't retrieve the payment password through the email address and forget the password protection and ID number, in this case, please log in to Tenpay, click the **upper right corner - appeal button, fill in the appeal form correctly according to the prompts, and choose to clear the password protection information when filling out the appeal form, after the appeal is successful, you can also reset the password protection questions and answers.

If the account has no balance and you do not remember the information at the time of registration, please follow the following methods: the account has no balance or the balance is less than or equal to RMB, no coupons, no outstanding transactions, you can apply for cancellation and re-registration.

You can use SQL Enterprise Manager to view your passwords.

How do I retrieve my payment password?

Usual retrieval method: on the Tenpay website.

Top right corner"Grievances"--Appeal Form for Retrieving Payment Password".Then fill it out. Mainly for users who register with their own ID number.

Note: Several conditions must be met at the same time to retrieve the payment password in a special way

a. There is a record of submitting a statement form for retrieving the payment password within the last month.

b. Provide screenshots of scanned copies of ID cards and bank cards.

c. Provide a screenshot of the recharge voucher.

The above three conditions must be met at the same time in order to retrieve the payment password through special channels.

1.If the account has no balance or the balance is less than or equal to RMB, there is no financial payment coupon, and there are no outstanding transactions, you can apply for cancellation and re-registration. Log out now

2.There is a balance in the account:

1) For the money coming in through the transfer (instant arrival) transaction, the user can provide the IP of the transaction and the scanned copy of the ID card to retrieve the password for special processing.

Note: The IP must be the IP of the network that operates the transfer transaction, which can be passed.

Inquiry) Remarks:

If the transfer was made to your account, please provide the IP address of the transfer and the IP address where you accepted the transaction

If you are operating on the same computer, you only need to provide an IP address to operate the transaction.

2) For the money that comes in through the online banking recharge transaction, the user needs to provide a scanned copy of the ID card, a scanned copy of the recharge bank card, and a screenshot of the online banking recharge record (including the order number, time, and amount) to retrieve the payment password for special processing.

3) With the money coming in through the Paipai transaction, the user can provide the early Paipai registration information to verify the password retrieved.

4) The funds are obtained by recharging by NetPay, please provide a scanned copy of your NetPay card, the corresponding recharge Tenpay order number, a secure email address and explain whether the password protection information is cleared, so that we can submit it for verification for you.

5) For the money recharged by the Internet café, please provide a scanned copy of the Internet café recharge voucher.

6) The funds are recharged through the door-to-door service, and the account needs to be frozen for 14 days, and no other user can complain about the account within 14 days, and the courier number can be provided to apply for special recovery.

7) To recharge funds to Tenpay through Guangzhou UnionPay channels (including Guangdong Development Bank, China Post, etc.), you do not need to take a screenshot of the user's order, please provide a scanned copy of your ID card and bank card.

8) If the funds are refunded due to B2C transactions and the amount is returned to Tenpay, and the user cannot retrieve the payment password, there is no need to wait for 7 days, and the payment password can be retrieved directly according to the above process.

If you forgot your Tenpay password, you can retrieve it by answering the password protection questionMethod 1: Password RecoveryWhen your Tenpay payment password is lost, if your Tenpay payment password is lost, please click here to reset the password by answering the password protection question.

Method 2: If you don't remember the password protection or have not filled in the password protection, but the bound mobile phone number can receive SMS normally, you can click here to retrieve the payment password by receiving the SMS verification code. Method 3:

If you don't remember the password protection or have not filled in the password protection, but remember the ID number you filled in at that time, you can click here to fill in the payment password recovery appeal form to retrieve it. Method 4: Special Appeal RecoveryIf your mobile phone fails to retrieve the payment password, and the submission of the payment password recovery appeal form also fails, but there are still funds in the account, please don't worry, you can also click here to retrieve the payment password in a special way.

Method 5: Cancel the account, cancel the account, and re-register. To cancel the account, please log in to Tenpay" and select "Appeal" in the upper right corner >> "Cancel Account" on the left >> to confirm, and then re-register and open after successful cancellation, which is very specific, I hope it will help you.

1. Log in to the Tenpay self-service appeal Changxiang page, and click "Start Recovery" in the "Retrieve Payment Password" column;

2. Select the "Password Recovery" method and click "Next".

4. At this time, the Tenpay system will send a verification email to the mailbox of Mibaona;

5. Go to the mailbox to view this email, and click "Click here to verify this email address immediately" in the email;

6. Fill in the correct password protection answer, reset the new payment password, confirm that it is correct, and click "Next";

7. If the password is correct, you can complete the operation of resetting the payment password.

1. Log in and enter the Tenpay account, which is the QQ account.

2. Go to the Tenpay personal interface and select "Security Center".

3. Click the option of "Payment Password" in the enabled protection item.

4. Select Retrieve Payment Password.

5. It is recommended to use the recommended mobile phone to retrieve it quickly, and you can also use the password to retrieve it, if you don't remember the password and the mobile phone number has been changed, then you can only appeal, and the choice is to retrieve the mobile phone.

6. Enter your bound mobile phone number.

7. The mobile phone will receive SMS verification, enter the verification code, and you can set a new payment password.

8. After confirmation, if the SMS verification code is filled in correctly, the new payment password will be set successfully and can be used.

Note: Ensure that the mobile phone can be used normally, and cannot be in arrears or the SMS function cannot be used because it needs to receive SMS verification.

Step 1: Log in to the Tenpay self-service appeal page and click "Start Recovery" in the Retrieve Payment Password column.

Step 4: At this time, Tenpay will send a verification email to your security mailbox.

Step 5: Go to the email address to view the email and click "Click here to verify this email address now" in the email.

Step 7: If the password is correct, you can complete the payment password reset operation.

Even the secret guards have forgotten. That can only be appealed. Log in to Tenpay. Click Appeal in the top right corner. Just follow the prompts.

What password is recovered? Payment password?

If you have forgotten your Tenpay password, you can retrieve it through the following methods, and if you have no money, you can cancel it and re-register.

Method 2: Mobile phone recovery If you don't remember the password protection or have not filled in the password protection, but the bound mobile phone number at that time can receive SMS normally, you can retrieve the payment password by receiving the SMS verification code.

Method 3: Appeal to recover If you don't remember the password protection or have not filled in the password protection, but remember the ID number filled in at that time, you can fill in the recovery payment password appeal form to retrieve it.

Method 4: Special Appeal Recovery If the mobile phone fails to retrieve the payment password, and the submission of the payment password recovery appeal form also fails, but there are still funds in the account, please don't worry, you can also retrieve the payment password through special methods.

Hello! If you forget the Tenpay payment password, you can retrieve it through the Tenpay password problem, the bound mobile phone, and the ID card when registering with Tenpay, if these information are forgotten, there is money in it to provide funds** The information can be retrieved through a special appeal, there is no money in it, there is no way to retrieve the payment password, you don't have to worry, you can wait for the system to automatically confirm the receipt, and when the transaction is completed, you cancel Tenpay, and then re-register for use.

Hello, log in to Tenpay, appeal in the upper right corner, if there is information, you can apply for recovery, you can't provide the corresponding information, you can only apply for cancellation and re-opening, and the funds will all disappear.

Can I get it back!!

After logging in to Tenpay with QQ and QQ password, go to Account Settings - Change Payment Password - because you forgot the password, click Forgot Payment Password next to the old payment password!

You will then be asked to enter your registered account number and fuel tank! The account number is generally your QQ, and the fuel tank can be filled in when you registered! If you fill it out correctly, you can simply log in to your tank and retrieve (or reset your payment password!).

If you forget the fuel tank you registered with, you're left to appeal!