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When a person first comes into contact with the society, the most important skill is communication, communication with leaders, communication with colleagues, and communication with customers.
When we first arrive in society, we generally rely on our previous experience to get along with people, in fact, we can see through it at a glance for our experienced predecessors. But the real communication masters are different, and the real communication masters are all people who understand themselves. General communication cheats often teach you how to look at problems from the other person's point of view, how to understand the other party, and how to make the other party satisfied.
But the real master of communication is to start getting to know yourself first, and then to build intimacy with others. If you don't have a good understanding of yourself, maybe you will feel that everything is going in a bad direction because of your lack of understanding of yourself and because of your inferiority complex, and then you will find that things are really going in a bad direction.
In addition, one of the unique traits of communication masters is to have a large database of communication behaviors. Faced with a situation, especially a difficult situation, they can think and know that they can respond in a variety of ways, and will consciously choose the one that is most beneficial to themselves and the most effective for others. When an approach doesn't produce the desired results, they quickly adjust.
Get the results they want in a flexible way so that the scene doesn't fall into embarrassment. True communicators are confident and confident, they are good at dealing with different people, and they adapt their communication strategies not only from time to place, but also from person to person.
Of course, mastering these skills and becoming a master of communication is not only an expansion of knowledge, but also the accumulation of experience, so there is a long way to go, and comrades need to continue to work hard!
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I think the biggest gap between me and the master of communication is that I don't know anything, and he feels like he knows everything, wahahaha, it feels like I can always talk about the topic to death, the topic terminator, and I'm a very shy person, I need to be quiet, quiet waiting, wahahaha. <>
First of all, I think it is important to understand what exactly is "communication"? Speaking of communication, do you think that "being able to talk" means being able to communicate? And what you want to have the most is also the "speaking skills" of communication masters?
However, the secret of a master communicator is not "speaking skills". Communication actually consists of two parts, the reception of information and the transmission of information. Any communication activity is carried out by the two links of "information reception" and "information transmission".
Effective communication, in which both parties to the communication continuously receive and convey information, achieve the purpose of communication: the information is received (heard or read) and understood.
Being accepted causes the other person to take action (change of behavior or attitude).
If communication fails to achieve these 4 goals, then communication has failed. More often than not, you'll hear complaints from both sides during or after the conversation. For example, "he doesn't listen to me at all", "I can't communicate with this person".
The researchers recorded participants' activity every 15 minutes for two months. It was found that 7 out of every 10 minutes of waking hours were spent on communication activities, and 39% of them were used to convey information: 9% were written (written communication) + 30% were speaking (verbal communication); 61% for receiving:
16% read (written reception) + 45% listening (auditory communication). So, the results of the study tell us that on average, 45% of the time a person spends communicating is listening, and that some of all waking hours are spent listening. The largest proportion of communication is not speaking, but listening.
Therefore, we need to better understand what the other party wants to express, see what he wants to say from the other party's body language, and then decide what we want to say, so that it is an effective communication, so the most important thing in communication is listening. Observe the words.
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1.Packing bad news. Henry Ford, the American automobile magnate, usually arranged for assistants to reply to those who asked for him, and sometimes when he refused, he would be extraordinarily respectful, such as inviting him to a snack or lunch.
Of course, it is also necessary to speak from a different perspective. For example, if a shopping guide wants to tell a customer that her feet are bigger and one is small, it is more likely that the customer will pay than telling him that "this foot of yours is bigger than that foot" and saying, "Mrs., this foot of yours is smaller than that foot".
2.Still waters run deep. The pursuit of excellence is inevitable for everyone to meet their own needs for achievement, but be careful not to let your perfect light sting the eyes of others.
Especially in the face of some people who are more stubborn, conservative or hostile to you, don't always try to prove yourself to convince the other party at first, be appropriately restrained, decent, and "moisturize things silently" to approach more people. Then, if you make a splash at the right time, you won't bury yourself. A management psychologist specifically pointed out that even when talking to subordinates, don't say the word "I" in one mouth.
3.Do not "grab credit". Psychology has found that when people find that a leader shows a little bit of individualism, they will become apathetic and even hostile.
Conversely, leaders who hide behind the scenes and are less visible are more universally respected. Pulitzer, the founder and publisher of the New York World, told them that if an order he issued in an emergency was contrary to the paper's policy, they could ignore it. Learning to be humble is definitely a matter of "taking a step back and opening up the sky" in interpersonal communication.
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Listen carefully and give feedback in a timely manner Only when a person is good at listening can he fully understand what the other party wants to convey, and then he can give the other party a correct response on this basis.
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Smiling and gentle Everyone likes to talk to someone who is smiling and gentle because they can get away from that person.
Be polite in your speech and demeanor When talking to people, you must pay attention to your words and actions. As the so-called gentleman is polite,..
Finding Common Topics The ancients said that if you don't speculate more than half a sentence, it means that if you want to communicate effectively with people, you must find people who speculate ,..
Don't stay on the same topic for too long Even if it's a topic that both people like, don't keep exchanging ideas on that topic.
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I think the most important thing is to talk more and exercise more, communicate with others more, and after a long time, you will naturally become a master of communication.
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Communication is a science. Good communication skills can grow your wealth and make you thrive in the workplace. Communication masters need to be honed through some skills, and good communication requires a harmonious relationship as a premise.
If you want to become a master communicator in the workplace, you need to master these skills.
Method steps.
Know who you're communicating with. Clarify who you want to communicate with and talk about topics that are suitable for the other party's interests, so as to open the threshold of communication and pave the way for the next communication.
Talk about topics that interest the other person. Being good at talking about topics that interest the other person can create a better communication environment. A master communicator will always know the other party's personal preferences before communicating, especially when it comes to negotiating with customers.
As the saying goes, "know yourself and know your opponent, win all battles".
Develop a communication plan. A master communicator will develop a detailed plan before communicating and then put it into action. If a person talks to the other party without a cover and aimlessly, without a central intention, this will not only delay the other party's time, but also affect the efficiency of communication.
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He is a master of communication, and the requirements for measures are really high.
1. Broad knowledge.
2. It is recommended to start from the front line. It's also a salesperson.
3. Learn to analyze. For example, if you say that you encounter a customer's rejection, you can analyze whether the customer really refuses or sends you away or does not understand what you mean.
4. Learn to summarize. Never before has a person have great communication skills to begin with. Please communicate with people more, you will find that chatting with different people has different effects, and usually whatever you say, the other party is very receptive.
What to say, the other party reacts excitedly, etc. Sum up your own set.
5. Learn to learn from the strong and the people around you.
6. Read more management books and psychology.
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There are many communication masters in life, they are good at maneuvering between all kinds of people, and they can find appropriate topics when chatting with them, and they don't have to be afraid of embarrassing situations. And how they learn to communicate can be practiced from the following aspects:
Second, broaden your knowledge and insight. There are many people who can't find the topic when chatting, or don't know what the other party is talking about, so they can't answer, which is why the scope of knowledge and knowledge is too narrow. So if you can have more knowledge, you can easily come to you when chatting.
Finally, the most important thing in a chat is to know how to respect others and find topics that others understand, otherwise if you are the only one there to talk about it, it will not be a successful chat.
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Hello, dear! If you want to become a master communicator, learn to think before you speak: many people have the wrong words or words that do not reach the meaning when communicating with others, resulting in misunderstandings, once or twice is fine, but often this can easily affect others' impression of you.
We need to learn to go through our brains before each speech and think about it.
Second, in the process of communication, you should be able to observe words and feelings: anyone's emotions will change when communicating, you must be good at feeling the emotional changes of the other party, and take care of the other party's feelings while expressing your own opinions.
Third, learn to listen to others first: Many people like to rush to express their opinions when talking, and often interrupt others, which will give people a very impolite feeling, you have to learn to listen carefully to what the other person has to say first.
Fourth, enrich your facial expressions: No one likes to communicate with a person who always hides their true emotions, and it is best to show your happiness, anger, and sadness directly, and don't always let the other party figure out your emotions.
Fifth, you need to contact more different people: Many people in life have a lot of headaches about communicating with others, in fact, it comes down to your social circle being too narrow and having too few contacts. We all know the truth of "the frog at the bottom of the well", when you know enough people, it is natural that you will understand a lot of communication skills, which you need to summarize by yourself.
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There are many reasons why humans have been able to evolve faster than any other species, but one of the most important reasons is that humans have mastered the skills of complex language communication. This has led to a great step forward in human civilization, and the questioning and skills acquired are a very important part of communication. If you can communicate well with each other, you can enhance your feelings and trust, there are many things that can be communicated to resolve conflicts, resolve misunderstandings, communication between husband and wife can make the relationship better, communication with children can know what children think, mistakes can be stopped as soon as possible, and communication with friends can enhance friendship, so communication between people is very important.
In life, a lot of arguments are caused by misunderstandings and alienation. Most disputes can be avoided if both parties communicate in a timely manner. However, there are always some people who choose to "argue" instead of communicating, and this dispute often leads to the breakdown of marriage, the deterioration of the relationship between parents and children, and the breakdown of various other interpersonal relationships.
Children who live in quarrelsome situations for a long time often face more difficulties in interpersonal interactions, and quarrels are very detrimental to their physical and mental development. People who lack a sense of belonging are more likely to feel lonely and dissatisfied at work, and they are more insecure. These problems can easily bring great pressure to people's lives, leading to various physical and psychological problems.
Therefore, communication between people is necessary. Mountain Monopai.
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