How to write a service plan and commitment in a tender

Hello, the general service technology and commitment in the tender, the bidding documents will provide a template, and then fill in the relevant information yourself. However, there are also bidding documents that are not provided, and the following is a service commitment letter when we helped others do it before Boxiao Jingwei, which can be provided to you for reference:

To: Tenderer).

In the process of service work of our unit, we will strictly implement the relevant laws and regulations of the state, respect and implement the opinions of Party A, safeguard the interests of Party A, strictly control the quality, and provide high-quality services to Party A as our work goal.

Our unit is in line with what Party A thinks and what Party A is anxious about. In the process of project service, we will work closely with Party A to provide the whole process and all-round services anytime and anywhere to ensure the smooth progress of all work.

The specific measures are as follows:

1) Set up a special design team and assign a special person to be responsible for this project.

2) Strictly implement the norms and local regulations formulated by the state, and implement the quality requirements of the design of the lifelong responsibility system.

Commitment unit (seal):

Legal representative (sealed or signed):

Date: YYYYYYYYYYYYYYYYYYYYY

Hope it helps.

The service plan is to write the pre-sale, sale, after-sales service plan, and promise to write the after-sales service commitment that your company can provide for the products of this project (including the warranty period, service response).

1. Under the condition that the user complies with the various provisions in the manual, the product shall be replaced or repaired free of charge if the product is damaged or cannot operate normally due to the manufacturing quality within one year from the date of acceptance.

2. Our company implements lifelong service for the product, carries out regular free maintenance and long-term irregular maintenance in the first year of equipment operation, and trains operators for users.

3. Once a fault occurs, our company will rush to the scene as soon as possible (within 24 hours) to relieve the user's worries.

4. One year later, spare parts.

and the replacement of wearing parts, only the cost is charged.

5. The working principle of our company's maintenance personnel is to solve the problem first and then clarify the responsibility, so as to reduce the user's loss to a minimum. The fundamental intention of our responsibility is not to file the potato in the economic problem, but to find out the problem, summarize the lessons and lessons, improve the quality of the product, and provide users with high-quality and efficient services.

6. Ensure frequent technical visits to your site.

We will keep the above promises.

Roughly so, you can modify it according to your own situation.

If it is only a class of goods, write a warranty.

After-sales outlets, after-sales service, etc.

If the goods are added to the service, it is more troublesome. It is necessary to write about the situation of service personnel, project management, acceptance, training, etc.