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Hello dear Samsung users:
With your description, it is recommended that you:
1.Try it after turning it back on.
2.After uninstalling the recently installed third-party software, observe whether it is a software conflict, such as mobile phone manager, game software, etc.
3.Back up your phone's data (**book, SMS, multi** files, etc.), and restore factory settings (go to phone settings - reset - factory reset).
It is recommended that you apply for "appointment to store" on Samsung's official website to enjoy priority repair services
After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.
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Hello, we apologize for the inconvenience caused by the product!
According to your description, there may be a problem with the internal software program of the mobile phone, for the security of your mobile phone's data, it is recommended that you send your mobile phone to the nearest Samsung service center for testing as soon as possible, please click on the specific service center address query.
I hope it can help you and I wish you a happy life!
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The only way to do this is to turn it off and start it on a few more times.
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Hello dear Samsung users:
We welcome your comments on our services.
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1. Turn off the mobile phone, disassemble and assemble the battery, and try to turn it back on.
2. On the standby interface, enter [Applications] - [Settings] - [Application Manager] - [All], select the software with the problem, and click [Start].
3. If it does not return to normal, it is recommended to back up the phone data (**book, short message, multi** files, etc.) and restore the factory settings.
4. Try to upgrade the firmware version of your phone to the latest one.
If the problem persists, it is recommended to send the phone to the nearest Samsung after-sales service center for testing.
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You can't recover it, you can only close the software and restart it.
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If the phone cannot install the software game, it is recommended:
1.Check that the "Unknown**" setting is turned on.
5.If it doesn't work, back up the data in your phone (contacts, messages, **, etc.), and try to restore factory settings or letters.
If the problem still exists, please bring the bucket with the purchase invoice, repair card and machine to the Samsung service center, and the professional after-sales engineer will help test it.
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Set up a third-party app inside your phone.
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If the mobile phone cannot enter the system page after booting up, and the screen is stuck or frozen, it is recommended to:
1.Please press and hold the source button and the volume button down for more than 7 seconds at the same time to restart the device; If it is a mobile phone with a removable battery, please press and hold the power button for 8-10 seconds to restart the machine, if it does not work, please turn off the battery and reinsert it.
2.If the problem persists after restarting the machine, it is recommended that you bring the purchase invoice, repair card and machine to the Samsung Service Center for inspection.
Note: If the machine can be turned on normally after following step 1, it is recommended that you optimize your phone as follows:
1.Settings - About Phone - System Update - Update, check if there is a system update push, upgrade the phone to the latest version.
2.If your phone supports Smart Manager or Memory Manager, it is recommended to close the apps that do not need to be equipped to run automatically (it is recommended to set the auto-start of instant messaging apps such as WeChat and QQ to "On").
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Hello dear Samsung users:
Comments, suggestions, complaints, please click:
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Hello dear Samsung users:
Based on your description, it is recommended that you try it as follows:
1.It is recommended that you uninstall this software and try to reinstall it.
2.Try to change to another version.
3.If other third-party software can be used normally, only this software may not have compatibility problems with the mobile phone system.
4.Back up your phone's data (**book, SMS, multi** files, etc.), and restore factory settings (go to phone settings - reset - factory reset).
Samsung knows that we will provide you with high-quality solutions and answer your questions attentively, and hope to get your satisfactory evaluation.
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Samsung's domestic after-sales service is really rubbish, contact customer service and say that there are many loopholes after upgrading, help me contact after-sales customer service, said more than half an hour, customer service said that the after-sales service can not be repaired temporarily, (at the beginning I told me to take the manufacturer to repair it, it didn't help for half a day, and the salary was fooled in vain) replied to take the manufacturer's warranty, the last time I tried the warranty and said that it was good for 15 days, and the result was more than a month, and the maintenance was reasonable (the higher the maintenance, the longer the time). Later, it was bought in Macau, and the after-sales service said that Hong Kong and Macao do not cover maintenance, and the Hong Kong and Macao version of the mainland does not cover maintenance? When I bought it, I said that it was a good national warranty, and Nima's domestic Samsung after-sales service bullied customers like this, do you mean to put Hong Kong, Macao and China are not the same country?
Bullshit, don't you think it's bullshit!
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Hello: According to your description:
When the mobile phone receives a call, it prompts "Process stopped unexpectedly", which is caused by the attribution of the call. The attribution of the call is provided by a third-party company, which occurs when the third-party company performs a system upgrade.
1.Settings - Application Manager - "All" tab (swipe left on the screen to find) - Phone (symbol of **) - Clear Data.
2.Back up your phone's important data and restore it to factory settings.
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I have a perfect solution to find an after-sales purchase, 20 pieces of package solution. q2461883129
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System problems, re-flashing, estimated poisoning Ke.
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Clear the data.
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