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Anonymous users2024-02-05Dear Samsung users: According to your description, there may be a problem with the internal software program of the mobile phone, for the security of your mobile phone's data, it is recommended that you send your mobile phone to the nearest Samsung service center for testing as soon as possible, please click on the specific service center address query.
Samsung knows that we will provide you with high-quality solutions and answer your questions attentively, and hope to get your satisfactory evaluation.
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Anonymous users2024-02-04Hello, we apologize for the inconvenience caused by the product!
According to your description, there may be a problem with the internal software program of the mobile phone, for the security of your mobile phone's data, it is recommended that you send your mobile phone to the nearest Samsung service center for testing as soon as possible, please click on the specific service center address query.
I hope it can help you and I wish you a happy life!
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Anonymous users2024-02-031.Restart your device.
2.If this prompt appears repeatedly, it may be a problem with the internal program, it is recommended that you bring the mobile phone three-pack certificate, and send the machine to the nearest Samsung service center for an engineer to check the machine.
<> restore the device or instrument's personal settings to the factory default state, such as start interface, standby mode, operation shortcuts, timing reminders, etc., to the factory settings without deleting the stored data.
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Anonymous users2024-02-02Depending on the situation you described, please operate:
1.If the message "SecSetupWizard has stopped" appears, but other functions can be used normally, please do the following:
1) Settings - Application Manager - All - Menu Key - Reset App Preferences.
3) If the same prompt still appears, please back up the data in your phone (such as: contacts, text messages, **, **, etc.), and then restore the phone to factory settings, operation: Settings-Reset-Factory Reset.
2.If you cannot enter the standby screen after the message "secsetupwizard has stopped" appears, please do the following:
1) Turn off your phone and restart it.
2) Try to enter safe mode. Method: When the phone starts, the screen of the phone model logo appears, press and hold the menu button in the lower left corner and do not let go until the words "Safe Mode" are displayed at the bottom left, enter the "Safe Mode", enter the Task Manager option, and uninstall the third-party software.
If the problem persists after the above operation, please bring the purchase invoice, repair card and device to the Samsung service center for inspection.
Samsung service center address inquiry.
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Anonymous users2024-02-01Hello dear Samsung users:
We welcome your comments on our services.
Note5 Factory reset method: Settings - Backup & Reset - Factory Reset - Reset Device - Delete All, factory reset will erase all data on your phone, please back up your phone data beforehand.
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