What should I do if my plane is delayed? Can I make a complaint?

Complaints about flight delays, now it is very convenient and efficient to appeal with Fedup, the scope of Fedup's services include flight problems, baggage problems, customer service problems, other problems, and hotel orders are canceled for no reason, hotel room types do not match, etc. I have successfully complained several times, and I have received a certain amount of compensation, which is very useful. If you don't complain about flight delays, wouldn't it encourage airlines to be often delayed?

As consumers, we must complain ah, and get the corresponding compensation, Fedup is a professional service app for dealing with consumer disputes, focusing on airlines, hotel complaints (such as plane delays, luggage damage, hotel orders are canceled without reason, etc.). You only need to submit the content of the appeal, and the follow-up will be followed up by a professional team, you just need to wait for the result. This software can be used anytime and anywhere, which is very convenient.

Aircraft delay is a contract dispute, but whether there is an agreement on the liability for breach of contract and how to determine the liability for breach of contract may vary from flight to flight, route, airline, delay and even applicable law.

If you encounter this kind of problem, you can complain, and you can submit a complaint for pre-trial through the third-party aviation dispute resolution platform of Fedup APP, and professional aviation experts and legal teams will intervene to see if you can get a refund.

There are five main reasons why aircraft are delayed:Air traffic control, weather conditions, airline reasons, airport reasons, mechanical breakdowns, etc.

Let's briefly popularize some background on each reason:

(1) Air traffic control

In my experience of flying over the years, flying to or from Beijing is the most common reason for delays. Some people wonder why the sky is infinitely vast, and why is the term air traffic popular. This kind of thinking is very unreasonable ha, becauseEvery flight has its own fixed route, and the number of planes in the air needs to be controlled.

For example, before the 100th anniversary, there were a lot of rehearsals in the air, and there were often delays for this reason during this period.

(2) Weather conditions

This situation is also quite common, and the delay of this situation is sometimes more dependent on luck. And there is,It is not that the plane will be delayed on a rainy day, but when there is a relatively strong convection, it will be delayed.

Because airplanes pass through the troposphere during take-off and landing, if the troposphere turbulence is too strong, the aircraft is prone to turbulence during take-off and landing. If you encounter super strong convection, it can lead to an air crash.

So in general,In summer, it is easy to be delayed due to weather conditions. But now aviation weather monitoring is still very powerful, and generally will not continue to make everyone wait after the take-off conditions are met.

(3) The airline's own reasons

This situation is relatively rare, because it is the airline's own problem, so the probability of delay in this case is relatively small. And, highlight the point:In the event of a delay in this case, you can find a claim from the airline

(4) Airport reasons

This probability is also not large, and it is generally airplaneWhat could have gone wrong with the runway, resulting in no way to glide or there may be uncontrollable factors in the gliding process. In this case, in order to ensure the safety of the taxiing process, the delay will also be notified. After the airport maintenance personnel have taken care of it, they can take off.

(5) Mechanical failure

This is a man-made reason, and generally it is necessary to wait for the maintenance personnel to deal with it before taking off. Some friends may be worried about whether there will be problems with the repaired plane flying in the air? The answer is to rest assured, the maintenance personnel on duty will not be able to go to the air traffic control bureau if their skills are not up to par.

The other thing isMechanical breakdowns are also claimable。But this is only theoretical, because the CAAC does not seem to have a detailed explanation of this claim standard and understands it.

Finally, what should I do if the plane is delayed? You tell me? People are knives, I am fish and meat, wait patiently.

Generally speaking, if the delay is not long, there will be no benefits. If there is a long delay, some meals may be given (although it is difficult to eat).

1.Air traffic control, this is a situation that everyone has generally encountered, because the airspace or traffic is heavy, or there are special circumstances (special circumstances, military exercises) flying through the airspace, no one wants to fly up and then because the air is busy two planes collide together or be shot down by the missiles of the military exercise. At this time, no matter how iron your head is, you have to lie down honestly.

2.Weather reasons: weather at the place of departure, weather on the route, weather at the destination. The weather conditions of the three will be jointly judged by the dispatcher and the air traffic control to reduce the possibility of flight diversion as much as possible, and also to save passengers' time.

4.Airport reasons: When there is a special situation at the airport, some taxiways and even runways will be closed, without runways and taxiways, the plane can not take off, of course, it will be delayed or even canceled.

5.Mechanical failure: You can just lie down honestly.

Follow the instructions of the staff and negotiate peacefully with the staff at the boarding gate.

2.When there is time to board, board the plane as soon as possible. Otherwise, after boarding, you will find that you have missed the release time and have to wait again.

3.When there is a delay, you can ask the ground staff for a boxed lunch or other meal.

There was a mechanical failure on the flight (of course, the cause of the failure is impossible for ordinary passengers to know).

2. The flight is subject to the above or the following factors at the departure airport of the previous flight, and the aircraft does not take off on time due to the insufficient number of aircraft owned by domestic airlines, the high utilization rate of the aircraft, and the absence of emergency backup aircraft, once the aircraft to and from the route is delayed at one end, the flight at the other end will be postponed, resulting in the delay of the aircraft.

Weather reasons: 3. The weather conditions at the departure airport are not good, and the take-off conditions cannot be reached, resulting in delays.

4. The weather conditions at the arrival airport are not good, and the landing conditions cannot be reached, resulting in delays.

5. The weather conditions over the flight route are not good, and the safe flight conditions cannot be met, resulting in delays.

The reason for the departure airport:

6. The departure airport cannot arrange the aircraft to take off and land in time due to the tight runway (some small and medium-sized airports in China often have only one runway for take-off and landing), resulting in the delay of the aircraft.

7. The flight path of the departure airport is tense, and the aircraft cannot be arranged to take off and land in time, resulting in the delay of the aircraft.

8. The ground service at the airport of departure (including the fault check before take-off, to the ground service such as refueling, water refueling and food rationing after landing, as well as trailers, boarding ladders, etc.) is low in efficiency or delayed due to errors.

9. The baggage check-in service at the airport of departure is less efficient or delayed due to errors.

10. The air traffic control service efficiency of the airport at the departure airport is low or the error leads to delay.

Most of the circumstances that can delay the plane are due to weather reasons, such as foggy weather, typhoon, etc., after the plane is delayed, the weather is restored in a short time, and the flight can be continued for a long time, and the flight is canceled, and the ticket can be refunded. There is no refund or handling fee.

If the flight is delayed or cancelled at the place of departure due to aircraft maintenance, flight rescheduling, or crew reasons, the airline shall provide passengers with meals or accommodation services. If the flight is delayed or cancelled at the place of departure due to weather emergencies, air traffic control, security checks, passengers, etc., the airline shall assist the passenger in arranging the passengers' meals and accommodation expenses, which shall be borne by the passengers. If a domestic flight is delayed or cancelled at a stopover, the airline shall provide meals or accommodation to passengers for any reason.

Why are planes delayed? What happens if it's delayed? The flight of the aircraft also depends on the influence of the weather and the command of the tower, so the aircraft will be delayed. If the delay is not long, the airport will be organized normally. If the delay is too long, the airport will pay for it.

Aircraft delay is a force majeure factor, so it should be treated sensibly, you can refund the ticket to see if there is a change in the flight, and secondly, you can also make a claim through insurance to reduce the loss. Don't be vexatious.

The reason for the delay of the plane must be the weather, and under normal circumstances, if there is bad weather, the plane will definitely be delayed, and the passengers will be compensated after the delay.

The reason why the plane is delayed is because of special circumstances, such as special weather, or because of some special circumstances, even if it is delayed, then it will take off according to the expected time in the later stage.

There are many reasons for the delay of the plane, it may be that there is a problem with his own operating system that causes the plane to be delayed, and there is also the environment, which will affect the aircraft.

Aircraft delays, delays are compensated by safety regulations, and then there are special circumstances, special treatment, the specific details of the airline have regulations.

Aircraft are subject to adverse weather conditions that are not conducive to flight and cause delays.

You can change or refund your ticket, and if you cause a huge loss, you can claim compensation from the airline.

When the flight is delayed, we can choose to change or refund the ticket first. If the flight delay is short, we might as well wait. If the flight is delayed for a long time, we can refund or change the flight according to our actual situation; Second, put forward your own demands.

When encountering a flight delay, there is usually an airline staff to deal with the matter, and you can make your own request and negotiate with the airline; Finally, choose the compensation option that works best for you. For many people, when encountering a flight delay, the most concerned is how to arrange their itinerary, so it is best to choose the most appropriate way to deal with it according to your needs.

Passengers should stay calmPassengers need to stay calm when encountering this kind of thing, and everyone can understand their feelings when encountering this kind of thing. After all, it will affect their travel to a greater or lesser extent. But the more they are in such an environment, the more they should remain calm.

Calm down before you can talk to the airline. If there is something that needs to be communicated, neither side can solve the problem from its own position. Only by making corresponding efforts to solve this problem, actively cooperating with passengers, and airlines actively dealing with it, can we better solve this problem.

How to deal with aircraft delays? The first is to arrange accommodation. According to the regulations of civil aviation, airlines shall provide accommodation services due to aircraft maintenance, flight deployment and other reasons. Due to weather conditions, assistance should be made in arranging accommodation at the passenger's own expense.

Secondly, give corresponding compensation, after all, flight delays can cause a lot of trouble for passengers; Then it is to assist everyone to go through the refund and change procedures for free; Finally, arrange flights so that passengers can complete their trips as quickly as possible.

Use the law to protect your rights and interests when a flight is delayed, and many people argue with the staff at the airport. This is not recommended. We need to understand that the law is useful in most cases.

And now is the age of the Internet, and the role of the law is increasing. When our rights and interests are harmed, the first thing we think of should be the law, not blindly making trouble.

Under normal circumstances, if the flight is delayed for more than 4 hours, the passenger can claim compensation from the relevant airline, excluding the flight delay due to bad weather.

If the delay is relatively long, then passengers with full fare tickets should check the flights of the same destination of the same alliance airline as soon as possible and endorse them as soon as possible (the full ticket can be endorsed once at will). If you buy a discounted ticket, the endorsement is not feasible, because now each airline is independent accounting, different airlines have different discount rates in different periods, and no airline is willing to accept the endorsement of other airlines discount tickets. If you don't want to wait, you can refund your ticket directly.

Go to the airline's service counter at the airport and state that the flight was delayed, and the airline will refund your ticket and stamp a certificate on the ticket, with which you can refund the amount paid for the fare (valid for one year) at the original ticketing location, and then purchase a flight to the same destination on another airline.

If you encounter a flight delay, you should communicate with the staff, hoping that you can give yourself a full refund, so that you can protect yourself well.

You must be familiar with the relevant provisions of the law, know how to use the law, protect your legitimate rights and interests, and should be familiar with the knowledge of the application of the law.

There is no need to defend rights. Flight delays are force majeure factors, so we can just wait quietly.

How to protect your rights? The author Wang gave the following suggestions:

1. Narrative articles that are highly disseminated and easy to understand are the most important step in the success of rights protection.

Write your matter into an article, the article should have the following elements: time, place, introduction of multiple parties or both parties, the ins and outs of the matter, **** and other evidentiary materials, the amount involved in the incident, your efforts to protect your rights in the early stage, the replies given by relevant departments and even court judgments. In the article, these elements should be organically combined.

2. Publicizing, publishing, and delivering articles is a decisive step for the success of rights protection.

Now is the first era, since the first era has subverted our inherent understanding of the media and media people, subverted the traditional communicator and receiver cognitive system concepts, theories, subverted the authority, mystery and even mission value of reporters, "Internet era, everyone is a reporter" This means that everyone can no longer passively become the recipient of information as long as they are willing, but can press the keyboard anytime, anywhere, and become the publisher of information.