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1. Line quality:
The quality of the route refers to the reasonable direction with certain characteristics formed by the tourism business department by using the traffic line to connect a number of tourist spots or tourist cities (towns) in order to enable tourists to obtain the maximum viewing effect in the shortest time.
2. Quality of tourism services:
The process of tourism products determines that the quality of tourism services is sold in the behavioral contact and emotional exchange between tourism enterprises and tourists.
3. Quality of team tour guides:
Tour guides are the first-line reception personnel, the overall quality of the quality, the quality of service, seriously affect the social reputation of tourism enterprises, but also directly related to the image of a country or region. Personality charm is the magic weapon that infects tourists, and tour guides must have a certain prestige as a foundation in order to lead a good team. Prestige is forged by the personal moral character and personality charm of the tour guide, and personality charm is the magic weapon that infects tourists.
Extension materials: The image of a tourist attraction is an important source of information and interest for tourists to have a good impression of the scenic spot. Through the superposition of cultural image, landscape image and architectural image, it constitutes a comprehensive image of the tourist attraction, and constitutes a "halo effect" for tourists to perceive the image of the scenic spot, and plays a positive role in the tourists' perception of the characteristics of the scenic spot, the feeling of the environmental atmosphere, the identification of the scenic spot culture, and the stimulation of interest in the tour.
1. Cultural image. As the image window of the scenic spot, the tourist attraction not only fully reflects the style and characteristics of the scenic spot in terms of culture, but also carries the historical heritage of the region, and interprets the connotation of culture in the form of intuitive and eye-catching explanations and displays that tourists like to see, so as to play a positive role in promoting the inheritance and promotion of culture.
2. Landscape image. The tourist attraction itself is an attraction with landscape value, and the use of environmental art, theme signs, characteristic landscape construction and other methods make it complement each other with the surrounding landscape in terms of shape, color, appearance, etc., and become a beautiful scenery that sets off and beautifies the environment, strengthens the perception of tourists, and displays the image of the scenic spot.
3. Architectural image. In terms of architectural style, appearance modeling and building material selection, the local natural factors (such as topography, climate, etc.) and the resource characteristics of the scenic spot are comprehensively considered, and the hidden elements such as form, color, and culture are extracted from the historical context of the scenic spot and applied to the design of the tourist attraction to form a personalized architectural image.
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1. The stool erection tour guide should always insist on taking the initiative to treat every tourist enthusiastically;
2. Be good at communicating emotions with tourists and establishing friendship with them;
3. Provide more smile service and meticulous service to tourists, so that tourists have a sense of intimacy with the tour guides;
4. Do more practical things, less empty words and do things, do what you say and do what you do;
5. Be unfazed, decisive and neat, and give jujube tourists a sense of security;
6. Be good at making up for service defects and meticulously do a good job of seeing off.
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The requirements for tour guides to lead groups mainly include the following points: >>>More
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First grasp the psychology of the tourists, according to their hobbies and interests, use your eloquence to create a good atmosphere.