The tour guide deals with problem analysis during the group

I wish you to be the best tour guide in the world.

In the process of traveling with a group, it is not illegal for the tour guide to take tourists to shop and consume, but it is illegal to force everyone to consume, because it is illegal to go out to travel and buy some local unique souvenirs and some specialties. This is also part of the content of tourism, as long as it is based on everyone's fairness and voluntariness, there is no problem. <>

You can see a lot of group tours on the Internet, this kind of group travel ** is cheaper, because if you go by yourself, the cost of all aspects may be added together, about 5000 yuan, but the group tour may be 3000 yuan down. On the one hand, it is because of these tour groups with group tours, whether they book rooms on a large scale or go out of this air ticket or the like, they are all booked by many people, and there are discounts on the **On the other hand, they will also take everyone to some shopping ** shopping, these shopping malls sell data things, these flow groups will also have a certain income, after all, they are the guests they bring. <>

Taking everyone to the mall to buy things and consume this is also a process that many tour groups will have, because this can increase their income, after all, he doesn't collect too much money from his family, because if the cost of joining the group is very high, everyone will not go, then they will not make money. As long as this kind of shopping consumption is voluntary consumption after everyone has a deep understanding of themselves, there is naturally no problem, maybe the tour guide said that the sky is falling, and then some tourists believe it and buy it. This is also shaken by everyone, if they make up their minds that they don't want to buy it, they can't do it.

When you go out to travel, you must be wary of particularly low-cost tour groups, for example, the cost of going to that place is 5,000 yuan, and this tour group is only 2,000 yuan, so everyone should be careful, because the wool is out of the sheep They must make money, and no one will do anything that does not make money. The cost of the tour group paid by everyone is relatively low, and other aspects may need to be spent separately, which will affect everyone's mood when the time comes.

The tour guide's approach is very reasonable, but the tour guide cannot control the forced consumption of tourists, such behavior is not correct, and if such a thing occurs, you should complain.

I think it's particularly legal, maybe it's introducing yourself, that's why you do it, you should look at it correctly, if you don't like it, you can not buy it, the other party has no possibility of compulsion.

Summary. Hello kiss, I am happy to answer for you: tour guides should be good at handling what relationships in the process of leading the groupThe answer is: kissing The tour guide should be good at handling the relationship with the leader, the relationship between strength and weakness, the relationship between the majority and the minority, and the relationship between work and leisure.

Hello dear to you, I am happy to answer for you: the tour guide should be good at handling the relationship in the process of leading the groupThe answer is: kiss The tour guide should be good at handling the relationship with the team leader, the strength and weakness of the spring training system, the relationship between the majority and the minority, and the relationship between work and ease.

Kiss Hello Related development: The tour guide abides by the principle of tourist supremacy in the process of leading the group. Tour guides should have a sense of responsibility and mission, distinguish between right and wrong in their work, abide by professional ethics and think about tourists.

Principles of contract performance. The tour guide should lead the group on the basis of the contract, and whether the content of the tour contract is fulfilled is the basic criterion for evaluating whether the tour guide performs his duties. This logo has two aspects.

The first is the internal development of the relevant costs, responsibilities and other aspects of the constraints of the enterprise; The second is the relevant service content and level requirements stipulated in the contract. Tour guides should put themselves in the shoes of the company and tourists.

1. The task and role of the tour guide service collective.

Second, the basis for the collective cooperation and cooperation of the tour guide service.

The agreements signed between tourism companies, tourism enterprises and tour guides are the basis for the collective cooperation and cooperation of the tour guide service of the tour team.

3. Cooperation between tour guides and tour leaders.

Team Leader - Ground Escort (Full Escort).

Appointed by an overseas travel agency Appointed by a domestic travel agency.

1. Respect the team leader.

2. Support the work of the team leader.

3. Avoid head-on conflicts.

4. Grasp the initiative.

5. Strive for the understanding and support of the majority of tourists.

Cooperate with case studies.

Fourth, the cooperation between tour guides and tourism reception units.

1) The method of cooperation between tour guides and tourism reception units.

1.Coordinate in a timely manner and do a good job of cohesion.

Thoughtful, thoughtful and thoughtful.

Case Study: For example, if a tour group is unable to travel according to the normal itinerary due to a sudden landslide in a place, what should the tour guide do at this time?

2.In case of difficulties, seek the help of the collaborator.

Case Study: A tourist in a tour group is about to leave the tourist destination Shen Chunming, only to find that he forgot a very valuable necklace in the hotel when he was at the airport, and he told him how to deal with it as a tour guide at this time?

2) The relationship between tour guides and collaborators.

The relationship between the tour guide staff and the collaborators should be equal.

The mentality is right, the position is right, and the attitude is modest

1. Respect collaborators.

2. Be good at learning from collaborators.

3. Adhere to principles and negotiate on an equal footing.

1.Tone and attitude: Tone and attitude are crucial when using euphemisms. Opinions should be expressed in a gentle, cordial tone and tactfully so as not to hurt the feelings of the guests.

2.Choice of words: Tour guides should choose appropriate words and expressions to fully express themselves without offending the guests.

3.Euphemism: Tour guides should express themselves in a tactful manner and do not directly criticize or blame the guest's behavior or attitude. For example, Sun Hexiang can use rhetorical questions, or make suggestions.

4.Guidance: The tour guide can guide the guests to gradually change their inappropriate behaviors or attitudes. For example, remind guests to pay attention to regulations, cultural differences, etc., and give corresponding explanations and guidance.

5.Respect: Tour guides should respect the rights and personal habits of guests, and do not easily criticize or interfere. At the same time, guests should be given enough space and time so that they can listen to the advice of the tour guide and consciously correct inappropriate behaviors or attitudes.

Summary. Hello dear, according to your questions, for you to answer, (this time for all your information, for reference only, please pay attention to identify) in terms of safety issues, tour guides should take the initiative to cooperate with the school teachers to do a good job of safety precautions, do not allow them to run around, do not be organized, disciplined, listen to the command, but also to warn them not to buy food from the stall at will, do not drink raw water, pay attention to personal hygiene, to ensure that the children's tour group can be carried out smoothly and healthily. 2. What should I do if I take a tour group for the elderly?

Tours for the elderly, tours for the elderly are generally organized by units and communities, and there are also spontaneous organizations and voluntary participation in tour groups. Older people are characterized by nostalgia and a desire to be respected. In the course of the tour, they hope that the tour guide will communicate with them more.

Hello dear, according to your questions, for you to answer, (this time for all your information, for reference only, please pay attention to identify) in terms of safety issues, tour guides should take the initiative to cooperate with the school teachers to do a good job of safety precautions, do not allow them to run around, do not be organized, disciplined, listen to the command, at the same time also to warn him not to buy food from the stall at will, do not drink raw water, pay attention to personal hygiene, to ensure that the children's tour group can be carried out smoothly and healthily. 2. What should I do if I take a tour group for the elderly? Tours for the elderly, tours for the elderly are generally organized by units and communities, and there are also spontaneous organizations and voluntary participation in tour groups.

Older people are characterized by nostalgia and a desire to be respected. In the course of the tourism activities, they hope that the tour guides will communicate more with them.

Problems that tourists are prone to occur when shopping and how to solve them.

Farewell words from the ground tour guide.

The tourist shopping market is out of order. The market of counterfeit and shoddy goods, the phenomenon of bullying and stealing customers, and the poor self-discipline of the industry. In the tourism and shopping market, fake and shoddy goods are being in the active position; The shopping environment in Qingsun District, some tourist attractions, is very chaotic, small merchants and hawkers chase and intercept, force buying and selling, destroy the visual experience of tourists, affect the interest of sightseeing, and reduce the desire to buy; In order to get kickbacks, some tour guides arbitrarily increase the number of purchases, which makes tourists resistant.

The ideological understanding of the causes of the problem of tourism and shopping is not in place. For a long time, the traditional business model of tourism has made many tourists think that the focus of business is on the construction of tourist attractions.

Farewell words for the tour guide Dear tourists and friends: Heart. This is the end of our trip, and I feel that the days I spend with you are not the usual old and open I hope I have brought you the joy and joy that I have brought to you.

At this moment, I would like to use 4 words "source" to express my mood to serve the source: The first word is the fate of fate, we can know each other is fate, people often say that a hundred years of repair with the same boat, it can be said that we are a hundred years of repair with the same car. This journey is also the fate of a hundred years of cultivation, and now we are about to separate, but the fate is not over.

The second word is the source of wealth, and I hope that all friends will be in the future.