What are the switchboard positions in the hotel mainly responsible for? What does it do? Is it goo

The switchboard is the meaning of the old bustard!

Answer: Transfer.

There are several main categories of hospitality careers:

1. Restaurant Department: usher, Chinese waiter.

Western food waiters, food servers, wine staff, etc.

2. Housekeeping Department: front desk attendants, concierges, lobby bar attendants, service center attendants, etc.

3. Finance Department: Cashier.

custodians, etc. 4. Housekeeping Department: Foreman of the Main Desk, Foreman of Concierge, Foreman of the Lobby Bar, Foreman of the Service Center, Foreman of the Floor, etc.

Some of them are introduced as follows:

1) Foreman of the main station.

It is a very important position in the hotel, managing the housekeeping department and the front office department, and is responsible for the various business indicators issued by the hotel, ensuring the high average room rate and high occupancy rate of the rooms, organizing the training and assessment of the department, improving the quality of the guest room, improving the satisfaction of guests, formulating the budget indicators in the stage, completing the hotel assessment, etc.

2) Cashier.

Cashier refers to employees who settle accounts for customers in supermarkets, shopping malls, hotels, round touch hotels and other business establishments. Cashier job requirements: honest and responsible.

Strong, proficient in the use of office software.

and cashier-related equipment; Strong learning and communication skills.

And use the cash register to assist in the work.

3) Chinese waiter Xianwei.

According to the specifications and standards, arrange the dining room and tables, make preparations before the meal, ensure that the tableware and glassware are clean, hygienic, bright and without gaps, and ensure that the tablecloths and napkins are clean, crisp, undamaged and stain-free.

4) Concierge.

Greet and greet guests in the foyer, airport, and station, and be responsible for the delivery and safety of guests' luggage; (from the car to the hotel, from the lobby to the room), luggage storage for guests, storage and rental of umbrellas.

5) Drinker.

Responsible for the daily storage of alcohol, beverages, tea and cigarettes, and regularly check the shelf life of alcoholic beverages and beverages.

If the medicine is about to expire, notify the foreman in time so that it can be dealt with in time.

Hotel Positions: Waiter on the Floor of the Middle Shift, Waiter in the Chinese Restaurant, Manager in the Chinese Restaurant, Foreman in the Chinese Restaurant, Chef in the Chef, Chef in the Chef, Chef in the Dishes, Waiter, Waiter in the Waiter, Banquet Manager, Night Waiter in the Service Center, Waiter in the Service Center, Foreman in the Service Center, Floor Foreman, Delicatessen.

Day shift floor waiter, staff canteen waiter, western restaurant waiter, western restaurant manager, western restaurant greeter, western restaurant foreman, greeter, food delivery manager, hotel duty manager, hotel front office duty manager, hotel front office department duty manager, hotel front office department deputy manager, hotel front office manager, hotel front desk supervisor, hotel front desk clerk.

Hotel Business Center, Hotel Business Center Attendant, Hotel Business Center Foreman, Hotel Foreign Sales Manager, Hotel Night Shift Supervisor, Hotel Lobby Manager, Hotel Room Handyman, Hotel Room Cleaner, Hotel Housekeeping Manager, Hotel Tour Guide, etcSupervisor of the hotel room department, deputy manager of the hotel room department.

Hotel Department: General Manager's Office (Administration Office), Human Resources Department.

Finance Department, Engineering Department, Food and Beverage Department, Housekeeping Department, Front Office Department, Security Department, Marketing Department, etc. Among them, large departments will also have small department managers, for example, the catering department will have a Chinese restaurant.

Manager, Western Restaurant Manager, Banquet Hall Manager, Bar Manager, Lobby Bar Manager, Delivery Manager, etc.

The following positions in each department are: middle class floor waiter, Chinese restaurant waiter, Chinese restaurant manager, Chinese restaurant foreman, Chinese chef, Chinese chef, food hander, food foreman, waiter, waiter.

class, banquet manager, service center night waiter, service center waiter, service center foreman, floor foreman, deli, day shift floor waiter, staff restaurant waiter, western restaurant waiter, western restaurant manager, western restaurant greeter, western restaurant foreman, greeter, food delivery manager, hotel duty manager, hotel front office duty manager, hotel front office deputy manager, hotel front office manager, hotel front desk supervisor, hotel front desk clerk, hotel business center, hotel business center waiter, Hotel Business Center Foreman, Hotel Foreign Sales Manager, Hotel Night Shift Supervisor, Hotel Lobby Manager, Hotel Room Handyman, Hotel Housekeeping Attendant, Hotel Housekeeping Manager, Hotel Tour Guide, etcHotel room department middle shift supervisor, hotel room mouth department deputy manager, hotel room mouth department morning supervisor, hotel room mouth manager, hotel receptionist, hotel travel agency sales representative, hotel cleaning department manager, hotel cleaning department foreman, hotel toilet attendant, hotel telecommunications attendant, hotel ** room foreman, hotel luggage officer.

Front desk staff and room attendant.

What exactly does the hotel's switchboard do to coordinate the things that need to be handled in each phase.

The switchboard is known as the invisible service in the star hotel, which is mainly responsible for transferring internal and external **, guest inquiries, etc. The reservation staff mainly makes reservations for rooms and meals, and does not transfer**. Generally, the switchboard working time is 24 hours, three shifts, working hours are absolutely not allowed to leave the call desk, eating, going to the bathroom must be replaced.

The switchboard staff can set the welcome words and navigation tones of the incoming call according to their needs; When the customer dials the switchboard number, the welcome message set by the enterprise will begin, prompting the customer to dial the extension or inquire about the extension number to be dialed.

The hotel housekeeping positions and jobs are as follows:

1. Minister of Housing.

1. Check the arrival of the personnel of the headquarters before going to work every day.

2. Check the appearance of employees.

3. Check the night shift report and check the room status with the head of the front office.

4. Communicate with the head of the front office, if there are VIP guests or group reservations, you need to notify the floor attendant in advance to be prepared.

5. Personally inspect the condition of VIP rooms and group rooms to ensure the normal operation of various facilities and equipment.

Second, the floor foreman.

1. Check the room status and night shift report before going to work every day.

2. Before the start of the class, check the arrival and return of the waiters and the appearance of the employees.

3. Assign work according to the situation of the room.

4. Supervise the waiter's room-making procedures and standards on site, and correct problems in time.

5. Responsible for checking the health status of each room, if it does not meet the standard, the waiter must be asked to redo it to ensure the quality of each "OK" room.

3. Floor attendants.

1. Change bed sheets, pillowcases, and make beds.

2. Clean the bathroom, clean the carpets, walls and window frames and furniture dusting.

3. Change towels and replenishment, such as: matches, soap, stationery, etc.

4. Room Manager (Housekeeping Supervisor).

1. Supervise, guide and implement the implementation of all rules and regulations within the scope of the hotel rooms;

2. Responsible for inspecting the sanitation and inspection of guest rooms and public areas;

3. Ensure the normal operation of facilities and equipment within the scope of guest rooms and work areas, and report and follow up on abnormal work in a timely manner;

Five: housekeeping staff.

1. Clean the guest rooms on the floor to ensure the quality of service;

2. Ensure the maintenance and warranty of facilities and equipment in the process of work;

3. Provide timely services according to customer needs within the scope of work;

Depending on the organizational structure of the hotel, there will be different positions.

The front hall of front-line positions includes: waiters, foremen, supervisors, managers, and bar counters: orderers, greeters, drinkers, cashiers, and customer service sales personnel, called ministers. The kitchen has: lotus, side dishes, stove cook, head chef.

Second-tier positions include: Purchasing, Safekeeping, Cashier, Accounting, IT, Engineering, Security, Parking Clerk.