Xianyu changed things and had a dispute with the other party, and now the things can t be taken back

When you buy goods on the Internet, you can't really see the whole picture of the goods, you can only judge the goods through the description and ** of the other party, and when you receive the goods, you find that the goods are not what you want, so you need to return or exchange them. Can the Xianyu merchant return if he does not agree to return the goods, and what should I do if the other party does not agree to return the goods?

If the merchant does not agree, you can apply for a refund by initiating a refund application by customer service, both parties submit the relevant information, and the customer service determines how to bear the freight between the right and wrong parties, how to return the product, and how to return the product. If your second-hand item is damaged after it arrives in your possession or after a period of use, it cannot be returned.

The refund of the goods in the oak and wild fish can be negotiated with the merchant, generally after communicating with the merchant can be returned, do not exceed the agreed period, such as 7 days, but also to ensure that they receive the goods are not used, there is no damage, nothing more than the problem of freight bearing. If you are not satisfied, you can return the goods at your own expense, and if there is a difference in the goods, the other party will bear the shipping costs and return the goods.

If the merchant does not agree to return the goods purchased in Xianyu, the customer service can intervene and apply for the return from the refund center.

It can be dealt with after feedback from customer service, and the steps are as follows:

1. Directly on the Xianyu user page, click on the security center to enter.

2. At this time, you need to find all the tools and select Jump.

3. Next, continue to browse the illustrated items.

4. If it's okay, enable the relevant type.

5. After completing the above operations, determine the submission of the appeal according to the actual situation.

6. In this way, the corresponding results will be found, and the requirements can be realized.

Refuse to refund, prepare evidence, contact customer service to solve, or go to the small court of Xianyu.

Whether we are selling or buying something on Xianyu, we must check the credit score of the buyer or seller, as well as the evaluation of the buyer or seller.

After the arrival of the things bought by Xianyu, the process of dismantling the express delivery should be recorded, and the seller should also record and load the items when packing, and the chat records of the two parties must be screenshotted and saved, if there is a problem, these are all evidence.

Similarly, when encountering this kind of dishonest and illegal buyers, they have reminded the physical picture many times, and they are optimistic about the re-shooting, and they are reminded again before shipping. Send SF, after receiving the goods, it was said that SF Express tortured all kinds of express, and sent ** to show that the physical picture was originally there. Request a refund.

After two rejections, the goods were returned after the third timeout. The unpacking verification of the rookie pickup was dropped, and all kinds of evidence were presented, and the buyer's lies were debunked one by one! I hope everyone will make good use of this platform and trade in good faith and friendliness!!

Step 1: Apply for a refund (the seller agrees to the refund due to quality issues).

Step 2: Go to the courier company to return the goods, take advantage of the loophole that the courier company does not open the package for inspection, and give the seller a rusty product that was used n years ago.

Step 3: Repeatedly urge the seller's customer service to refund, and also call ** to the seller's courier reminder, causing the illusion that he is in a hurry. This is the seller's factory store. After communication, the courier sent the return to the doorman to sign for it, and reminded that the express package was intact without any problems.

Step 4: Claim, refuse to admit the reason for the transfer, everything comes down to the courier company, saying: the express delivery is normal, the receipt is normal.

Sold on Xianyu, the buyer returned the goods and the goods were replaced by the buyer, since you took pictures before shipping, you refused to accept the goods, and then took pictures to find Xianyu's customer service to deal with.

You can find that customer service. Then react. If the customer service doesn't care about you, report it directly.

I also encountered being subcontracted by the buyer, and I also reported it on the salted fish, but I lost the lawsuit! Salted fish said to find logistics compensation, the refusal of the goods must be that the package has not been opened, and there is no exchange! Buyers get away with it! You can only suffer dumb losses!

Look for it, ask it why you swapped your things.

If the problem is serious and can be sued, having an ID can explain everything, and you can contact the administrator of Salted Fish.

"12315" consumer complaint and reporting hotline** and national Internet platform. The national 12315 Internet platform was officially launched on March 15, 2017.

You can also apply for after-sales, which is the same as the principle of return and exchange.

Give him a bad review, and he will continue to buy the cheapest thing in his store without a refund, and keep giving him a bad review until he has a full refund.

As one of the largest second-hand trading platforms in China, Xianyu enjoys a high reputation among consumers. However, there are also dishonest sellers who will use the return process on the platform to deceive consumers. Some consumers find that the goods they returned have been maliciously replaced by low-value or even fake goods by the seller, how to deal with this situation?

How can I prevent being exchanged?

Before returning the product, the consumer needs to make a detailed record of the product. For some goods that are easy to be scammed, it is recommended to take a detailed picture on the spot before unpacking. In this way, once it is found that the items back and forth are inconsistent, it can be proved through the detailed evidence in the film that the seller got the items that were not sent by himself.

In addition, special attention should be paid when filling out the logistics form. It is recommended to clearly mark your return address and the return address provided by the seller on the slip. After sending the return, you can also check the courier number to see if the items you send are the same as the items that the seller finally gets.

What should I do if I find an exchange?

If you find that you have been exchanged by the seller, the more specific the evidence you provide first, the better, including the ** of the item, the courier information, etc. Next, the consumer should contact the seller as soon as possible and try to solve the problem through friendly communication.

If the seller cannot provide a reasonable explanation for his behavior, then the consumer should contact Xianyu customer service in time to protect their rights. The Xianyu platform has a strong rights protection mechanism, and as long as sufficient evidence is provided, it can help consumers recover their rights and interests.

How can I protect my legal rights and interests?

Xianyu emphasizes legal transactions and protects the legitimate rights and interests of consumers. If you find that your rights and interests have been violated, you must take action in time.

When defending rights, appropriate appeals and maintaining a good attitude can better promote the resolution of conflicts. At the same time, for consumers who pursue justice, they should also strengthen their understanding of the transaction process, especially the return process, to avoid being infringed by the malicious behavior of the seller.

Summary. Xianyu has always advocated a fair and just trading environment and has taken a series of measures to protect the rights and interests of consumers. During the entire process of purchase and return, consumers also need to be cautious and vigilant at all times, strengthen their understanding of the transaction process, and ensure that their rights and interests are effectively protected.

**Second-hand and** are Alipay guaranteed transactions Both are paid by the buyer for the goods The seller ships and fills in the form You confirm the receipt after receiving it The rights and interests of normal shopping are the same.

Identification requires some experience. Here are just a few ways to identify them.

1) Look at the color: **The higher the purity of the jewelry, the darker the color. In the absence of a gold medal, the general fineness can be determined according to the following colors (based on lapis and gold.

The so-called lapis gold is only contained); The color of dark red yellow is above 95, light red yellow is 90--95, light yellow is 80--85, blue-yellow is 65-70, the color blue with white light is only 50--60, and the yellowish and white is less than 50. The commonly said seven green, eight yellow, and nine red can be used as a reference.

2) Weight: The specific gravity of ** is 19 32, which is heavier than silver, copper, lead, zinc, aluminum and other metals. Like the volume of **heavier than ** more than 40, heavier than copper 1 2 times, heavier than aluminum 6 1 times.

**Jewelry should have a sense of sinking in the hand, and fake gold jewelry feels light. This method does not apply to ** jewelry inlaid with gemstones.

3) Look at the hardness: pure gold is soft, low hardness, shallow marks can be scratched with nails, teeth can leave tooth marks, ** jewelry with high fineness is softer than low fineness, the more copper content, the harder it is, the bending method can also test the hardness, pure gold is soft, easy to bend, the lower the purity, the less easy to bend.

4) Listen to the sound: real gold with a fineness of more than 99 is thrown on the hard ground, which will make a horn sound, with no rhyme and no elasticity. Fake or low-color** sound is brittle and no dullness, generally makes a "dangdang" sound, and the sound has an aftersound, and beats violently after landing.

5) Burn with fire: burn the jewelry to be identified with fire (do not melt and deform the jewelry), observe the color change after cooling, if the surface is still the original ** color is pure gold; If the color is darkened or darkened to varying degrees, it is not pure gold. Generally, the lower the fineness, the stronger the color, and all of them turn black, indicating that it is fake gold jewelry.

6) Look at the mark: domestic ** jewelry are purified and prepared according to international standards, and marked with a killing mark, such as "24k" marked with "foot red" or "pure gold"; 18K gold, marked with the word "18k", the fineness is lower than LOK, according to the regulations, you can't play K gold stamp. At present, criminals in the society often use fake brands, imitation stamps, and use rare gold, sub-gold, and even brass to pass off as real gold, so the identification of ** jewelry should be determined according to the sample for comprehensive judgment to determine the authenticity and fineness.

The above is just to judge the fake color too much ** available, if you want to judge the difference between pure gold and pure gold is difficult, 1 gram of ** and the difference in purity, for the average person is powerless to rely on experience, to have instruments to distinguish.