How to be a good room attendant

The work of the hotel's housekeeping staff is also very tedious and complicated, not only requiring care, but also many requirements. Below I have compiled the details of doing a good job as a room attendant for you, I hope it will be helpful to you!

Preparation of work car, cleaning of work car, preparation of linen, usable items, cleaning supplies and housekeeping report, and room supplies, daily consumption table.

Clean the guest room, when entering the room, first gently ring the doorbell three times, each time, and report to yourself. Status: Waiter.

Open the door with a key or keycard, and when the key card is opened for a third of the time, report your identity again, and if there is a guest in the room who answers, you can enter the room with the consent of the guest.

Then leave the door open, enter the room to clean, make rounds, sweep the garbage, clean up the dirty linen, and make the bed.

Dusting, the order of dusting from top to bottom, from left to right or from right to left, with the guest bed as the center, all objects and parts that can be touched by raising hands must be wiped clean. Then clean the bathroom, put things away, and vacuum.

An excellent room attendant should have a friendly service attitude, professional skills, and polite awareness, and finally transform into a habit formation, naturally showing a dignified service attitude and professional service skills, so that every guest feels at home.

1. Cordial service attitude.

Enthusiasm and pleasantness are the basic attitudes that housekeeping staff should have, which can make guests feel warm and valued. The cordial service attitude is our first impression to the guests, which will affect the guests' perception of us, and should be paid special attention.

2. Professional skills.

Good service personnel should have professional skills, including professional knowledge, professional technology, language ability, service skills, etc. Through these professional skills, we can provide better service quality to our customers.

3. Politeness and active service awareness.

1. Need to have a sense of service. If the staff does not have the slightest understanding of the housekeeping profession, then there will be more trouble when working. Room attendants should also know that the service is also very good.

The waiter will be very interested in the service attitude of the waiter, and the waiter's attitude is arrogant and does not meet the customer's needs, then the room attendant will have a small chance of being recognized by the customer. Therefore, the room attendant's service awareness must be high, and the attitude is good, and the evaluation will be high.

2. Have certain language skills. When a room attendant is praised by everyone, it should be remembered that the room attendant needs to have some language skills. Imagine if a room attendant can't speak and doesn't know what to do when faced with customer inquiries, then the room attendant will make people feel untrusted, so usually, having a mouth that can speak well will add a lot of points in terms of work and dealing with people.

3. Need to be sharp-minded. Every company recruits room attendants, and the requirements are usually indispensable. If a room attendant does not have any insight, does not even know how to read words and feelings, and does not satisfy everyone, then the employee will definitely not be recognized by the company.

All in all, if you want to be a good room attendant, it is not a simple thing, you need to take it seriously, look at it clearly, and have good quality in order to do a good job in this profession!

1. Good character and good professional ethics.

Due to the characteristics of their positions, the housekeeping staff, especially the floor attendants, will often come and go to the guests' rooms, and have the opportunity to come into contact with the guests' luggage, which of course also includes some valuable money. If you don't have a good moral character, you will have evil thoughts when you see money, and take advantage of your work to take away the guests' belongings, which will bring immeasurable damage to the image and reputation of the hotel.

2. Good working attitude, practical and serious, able to bear hardships and stand hard work.

The main work of the housekeeping department is cleaning and hygiene, such as room hygiene, public health, washing clothes and linen, etc., therefore, the staff working in the housekeeping department must not be afraid of dirty, hard-working, and have the spirit of hardship.

3. Have a strong sense of hygiene and service.

Since the main job of the housekeeping department is to engage in cleaning and hygiene, then, in order to do this work well, the waiter must have a strong sense of hygiene and service, otherwise it will not be able to do a good job in the housekeeping department and provide satisfactory service for guests.

4. Master the basic knowledge of facilities and equipment maintenance.

There are generally a lot of equipment and facilities in the hotel rooms, such as a variety of lamps, air conditioners, carpets, curtains, stereos, TVs, desks, etc., although these equipment should be responsible for the hotel's engineering staff according to the hotel's regulations, but the usual maintenance work should be responsible for the housekeeping department. Housekeeping staff must take advantage of the daily cleaning work in the guest rooms to take care of these facilities and facilities. Moreover, some small maintenance items, such as changing fuses, power outlets, light bulbs, etc., are generally also taken care of by the housekeeping department.

It can be seen that the waiters in the housekeeping department should have certain maintenance knowledge of equipment and facilities.

5. Have a certain level of foreign language proficiency.

When receiving foreign guests, the waiter should be able to serve the guests in the appropriate intermediary language. Otherwise, once you encounter guests from abroad and the staff of the housekeeping department cannot provide services to them in the language of the intermediary, or even make some jokes, it will affect the quality of service and seriously affect the image of the hotel in the minds of guests;