What should I do if Alibaba returns the goods and the seller does not agree

Absolutely. In this case, you can ask Alibaba to intervene, as long as you take out the call records and delivery records. If this is really the case you say, the responsibility lies entirely with the seller.

It is best to solve the problem in a friendly manner without the intervention of a third party. If you really can't talk about it, let a third party intervene. Call logs, logistics records are all evidence of you.

Don't get angry, your body is your own. Harmony is the only way to make money.

If the seller does not agree to return the product, then you will refund it directly.

1) Enter"Ali Assistant"-"Transaction management"-"I want to purchase"-"Items that have been bought", find the transaction that needs to be refunded, and click on the back"Refunds"Link.

2) Enter Alipay's refund page, fill in the refund information, and apply for a refund.

3) On the page, you can see the transaction timeout reminder. Generally, if the buyer bears the freight, if the buyer chooses express delivery when the transaction is created, the system will automatically pay for the goods within 10 days by default after the seller delivers the goods. This time reminder must be paid attention to.

4) Click on the refund and select (received the goods, but ask for a refund) Note: Please do not choose this item if you have not received the goods, no matter what reason the other party has, do not choose this, so as not to be deceived!

5) Note that after clicking on the next step, you will choose not to return the product, there is a I am willing to pay *** yuan to the seller This operation, you need to fill in how much money you need to pay to the seller, for example, your goods are a total of 25 yuan, and now negotiate 20 yuan to the seller, then you fill in 20 yuan, and the seller will pay the seller 20 yuan after confirmation, and refund 5 yuan to the buyer. If you ask for a full refund, you don't need to give the seller money to fill in 0! Then fill in the refund instructions, enter your Alipay account payment password, and apply for a refund immediately.

6) At this time, the refund status is waiting for the seller's confirmation.

7) At this time, the buyer should pay attention to the fact that if the refund is revoked, the payment will be paid to the seller.

8) Sellers can see that they have 15 days to process the refund agreement. If it expires, a refund will be made to the buyer.

9) The seller can check the refund agreement, and now the refund status is: the buyer has received the goods, no need to return the goods. In this case, if the seller agrees to the refund agreement, the refund request will take effect immediately and the relevant money will be refunded to the buyer.

If the refund status is: the buyer has received the goods and needs to return the goods, in this case, the seller agrees to the refund agreement, and the buyer is asked to go through the return process.

10) The seller has two options at this time, one is to agree to the buyer's refund application agreement, and the other is to reject the buyer's refund application agreement.

11) There will also be a prompt when the seller agrees"Once the refund is confirmed, the relevant payment will be understood to be refunded to the buyer"Please proceed with caution!

12) The seller agrees to the buyer's refund application agreement and the refund is successful.

In **return, but the seller does not agree, you can apply for **customer service intervention, the specific steps are as follows:

Preparation tools: mobile phone, computer.

2. After entering the home page, select "My**" at the bottom right.

3. After entering the page, select "**Xiaomi" on the right side of the middle.

4. After entering, the default is the robot Xiaomi, stating the quality of the product, and automatically turning to manual customer service.

5. At this time, the customer service will send an option to select the order, and select the order that needs to be returned.

6. At this time, the customer service reminds you to communicate with the seller first, and if you can't reach an agreement, send the product problem or voucher to the customer service for confirmation.

7. After the customer service confirms the problem, it will send us a rights protection form to fill in. Note that the rights protection form needs to be filled in by computer login**account, and the customer service will send **station letter to us to fill in the rights protection form.

8. Open my **station message on the computer, and fill in the order information that needs to be protected**.

9. (After filling in, the mobile phone** will feedback the processing result within 5 working days) After the rights protection is successful, the return order will appear to apply for after-sales options, and you can enter and fill in the return application.

Then have you applied for a return and refund?,Is the merchant clicking disagree?,If so,You can apply for **Xiaoer official to deal with it.,It seems to be within three days of applying for a return?? Or you can call**consult**.com customer service.

In the order complaint, the reason for agreeing to the refund failed because the logistics complaint you selected on the side of the merchant's refusal to refund or the customer service record did not go to the order details point to re-submit the refund.

First of all, you need to take a picture of the damaged goods, contact the seller to explain the situation, and send the ** over.

If the seller does not agree, you can ask Ali Xiaoer to intervene, just say that there is a problem with the quality of the baby you bought, ask for a return, the seller will not give a refund, and pay the chat history between you and the seller, and there are broken treasures, you will win this kind of situation, the seller will return it to you in the end, and it is not good for the seller.

The name on the account does not match the name on the bank account, please submit it after verification. The name on the account you submitted to receive the refund does not match the actual name on the bank account. Please confirm and resubmit the refund request.

The bank does not exist or there is an error, please verify and submit. The bank was unable to match the error you submitted in your refund request to receive the refund. Please resubmit the refund request after confirming the recognition.

The bank information of the receiving account is incorrect, please verify and submit. In the refund request you submitted, the "province" or "branch" information of the account used to receive the refund is incorrect. Please confirm and resubmit the refund request.

If the status of your bank account is abnormal, please contact your bank to confirm. Please confirm and submit. The bank account used to receive the refund is frozen by the bank, etc., and the refund cannot be received. Please contact your bank and resubmit your refund request.

Hello, landlord. In fact, you can negotiate with the customer, because your goods do not match the online description, you have returned it to him, and resent a pair to him, proving that you have paid the goods to him, or you take a look at the following ** rules:

1. Responsibility. If the seller has the situation that "the product does not match the online description", the seller shall pay the buyer the price of the product and the postage (including the postage of the returned postage of the complained product, and there is no upper limit of compensation).

2. Initiation. When the buyer finds that the seller has "the product does not match the online description" after the "successful transaction" in Alipay, he can first request the seller to properly dispose of it (including requiring the seller to perform the corresponding compensation liability) to make up for its own losses. Sellers should actively cooperate in this regard.

If the seller fails to properly dispose of it, the buyer has the right to file a complaint and apply for compensation to ** within 14 days after the "successful transaction" (except for specific categories).

3. Audit. **After accepting the buyer's application, the website has the right to require both parties to provide relevant materials within the specified time. Both parties have the obligation to actively cooperate and ensure that the materials submitted are true and legal.

**The materials submitted by both parties to the transaction will be superficially reviewed as ordinary people, and the final judgment will be made independently based on this. The materials that the buyer must provide include, but are not limited to: ** proof, proof of return (if the product has been returned); The seller must explain what the buyer has proposed and upload supporting documents for the product.

4. Indemnity. If it is determined that the seller has not fulfilled the obligation of true description, it has the right to punish the violating seller in accordance with the clause of "inconsistent online description" in the "Rules for the Management of Online User Behavior". At the same time, the Seller shall irrevocably authorize** to use its own funds to make reimbursements to the Buyer on behalf of the Seller.

**The maximum amount of compensation paid on behalf of the seller is 3,000 RMB. The aforesaid compensation made on behalf of the seller under the authorization of the seller does not mean that the buyer has the obligation to use its own funds to pay compensation, compensation or other payments to the buyer. The seller shall still be liable to the buyer or other right holders for compensation and compensation, and the upper limit shall not be RMB 3,000.

5. Repayment. **The right to recover the compensation from the seller after the buyer has been paid on behalf of the seller. The seller shall, within 7 days after the payment of the claim, reimburse the buyer for the amount of the amount of the payment equal to the amount of the payment to compensate for the loss suffered and reimburse the buyer for the remainder of the amount of the actual amount to be paid, if any.

6. Penalties. If the seller fails to repay the compensation to ** within 7 days, or the seller fails to pay the remaining compensation amount (if any) to the buyer, ** has the right to punish the seller in accordance with the clause of "refusal to provide after-sales guarantee services" in the "**Online User Behavior Management Rules (Non-**)".