How to improve hotel front desk productivity

The most important reason that affects the efficiency of the front desk of the hotel is the staff.

1. There can't be too many new employees. In other words, let the new employees do everything, let them get started as soon as possible, the old employees will fill in the positions in time next to them, and the foreman will pay more attention. (This is difficult to do, after all, no one wants to travel to the pool for a shift, which will lead to a lack of new employees to operate and slow growth).

2. Do more training, employees who can enter the front desk, I believe that the basic skills are qualified, and the next thing to do is case training, usually collect more special cases, or do simulation exercises, the effect is good.

Finally, I wish the front desk of the hotel to which the landlord belongs to be improved as soon as possible.

The hotel front desk staff is highly mobile, and the new staff has a long onboarding cycle, so they need to find an alternative product that can improve the enthusiasm of the staff. As a result, there is a hotel front desk self-service check-in machine, cloud flash front desk self-service check-in machine has been investigating the trend of younger customers in the tourism industry and industry advantages, the development trend of hotel diversification, hotels increasingly need young managers with Internet thinking and innovative thinking, the introduction of intelligent equipment, so that they have a sense of professional identity, with iterative thinking to look at this problem.

How to improve the quality of hotel service personnel** With the development of the economy, improve capacity and increase revenue Hotel staff can be trained to broaden the front desk staff to verify the guest's name and room number before issuing the key. Guest.

Summary. 1. In view of the low entry threshold for employees in the hotel industry, we should strengthen the operation skills, foreign language communication skills and increasingly popular information system management knowledge of employees, and build a service level support system for the hotel industry. 2. All employees should have a sense of quality, and managers should establish the concept of service quality.

So as to strengthen the service quality awareness of hotel managers.

1. In view of the low entry threshold for employees in the hotel industry, we should strengthen the staff's operation skills, foreign language communication skills and increasingly popular information system management knowledge, and build a service level support system for the hotel industry. 2. All employees of Hunger Hui should have a sense of quality, and managers should establish the concept of service quality. So as to strengthen the service quality awareness of hotel managers.

3. Improve the internal coordination of the hotel, strengthen communication management, and implement the job rotation system. 4. Strengthen staff management, business development needs, cover the actual situation of renting Suihe Hotel, investigate the distribution of positions and personnel placement in various departments, and formulate a more perfect, reasonable and scientific post staffing.

Summary. Hello, it's a pleasure to serve you<>

This is because as the façade of a hotel, the work of the hotel front desk is very important, and if it is not done well, it will affect the mood of customers and lead to a decrease in customer flow. Reception is mainly for customers to check in, and is responsible for the reception of visitors and the handling of related visitor messages. This work seems simple, but it is more cumbersome, because check-in requires ID cards and other relevant documents, and now the epidemic also needs health codes, nucleic acids, itinerary codes, etc., which may be relatively slow.

The efficiency of the hotel front desk is important.

Hello, it's a pleasure to serve you<>

This is because as the façade of a hotel, the work of the front desk of the hotel is very important, and if it is not done well, it will affect the mood of customers and lead to a decline in customer flow. Reception is mainly for customers to check in, and is responsible for the reception of visitors and the handling of related guest messages. This work seems simple, but it is more cumbersome than Kiosmosis, because check-in requires ID cards and other relevant documents, and now the epidemic also needs health codes, nucleic acids, travel codes, etc., which may be slower.

You should be familiar with your own work process, prepare in advance, and contact the guests to go down the mountain before the check-out time to see if they want to check out or continue to stay, if you continue to stay, you can ask if you need to clean up, if you check out, then you can tell the guest the check-out time and then sort out the guest's bill in advance. This will improve our work efficiency and avoid crowding the front desk and causing dissatisfaction among guests.

Hello friends, the main working methods of the hotel front desk are as follows:1Front Desk Reception:

Provide guests with a sense of home, warmly welcome guests, be familiar with the front desk service process, and provide guests with accommodation services; 2.Check-in of guests: according to the requirements of the guests, provide the guests with suitable room types, register the guests' accommodation information, prepare the room keys, and assist the guests in check-in; 3.

Reservation service: According to the requirements of the guests, bring the reservation service for the guest, fully understand the requirements of the guest, and provide the appropriate advance reservation service for the guest; 4.Process checkout:

When the guests leave the hotel, in accordance with the standard of the banquet, accurately handle the customer's checkout work, ensure the interests of customers, and provide high-quality service; 5.Guest inquiry: familiar with the hotel's services, timely guest inquiry, to meet the requirements of guests;

Whether it is the front office inquiry staff, reception staff, cashier staff and other positions, are directly facing the guest position, to some extent will also directly affect the image of the hotel, then I sorted out the hotel front desk how to do their job related content, the article I hope you like!

Be clear about responsibilities.

After arriving at the post, we first understand the personal responsibilities, especially the hotel where the boundaries of the post are not clear, and it is convenient to better deal with all kinds of situations in the future, which is also the basis for our better work.

Understand your own operating process.

Keeping in mind the job operation process is the most effective means for us to avoid work omissions, especially when it comes to accounting operations, the booking process, handover process, and event handling process should be clear and clear.

Responsible for the operation of the area proficient.

Some people say that it may take about two minutes from the guest entering the store to the check-in procedure, etc., in fact, if the situation allows, the software operation may be completed in less than two minutes, of course, we do not just refer to the short, this refers to the work we must be responsible for is very, very proficient, such as software operation, item location, sequence, etc.

Memorize each guest's last name, preferences, etc.

Remembering the surname, position, preferences and even ** of the guests are also the aspects that we should focus on as a front desk staff, a cordial greeting with a surname, or you know that a guest likes to be quiet or like to live in a certain room, and arrange it when he checks in again, and if a guest likes to ask for a pillow every time he checks in, we send the pillow over in advance when he checks in, what will he think? I think most of the guests will enjoy it. Saying that these are mainly aspects that we should grasp with our hearts after entering the front office role, in fact, many times when we are trying to treat a person with our hearts, he will also face us with our hearts.

It will also help us a lot in our own work.

Learn how to handle emergencies in the front office.

Different types of hotels and different modes of operation may have slight differences in the handling of each incident in terms of management, and understanding the handling methods of each emergency after entering the job is also one of the things that we should pay attention to as a member of the front desk.

Protect yourself.

Some people say, how can you protect yourself? The special nature of the hotel as a public place determines the complexity of the people who come and go, and we cannot guarantee what kind of inner ...... is hidden under a well-dressed maskAs we said, understand how to deal with emergencies and pay attention to our own safety, after all, we come out to learn to work, don't lose without tasting losses, which will be slowly realized in our work.