Forgot your screen lock screen password? Forgot your screen lock password?

If you are using a vivo phone, how to deal with forgetting the lock screen password:

Situation 1: I forgot the lock screen password but can use my fingerprint or face to unlock my phone.

1. Enter the wrong lock screen password for 5 consecutive times in the password input interface, and after the pop-up "Phone is locked", you can click "Forgot Password" on the screen (if it is a pattern password set, the wrong password for 5 times needs to be at least 4 points and the password entered each time is different);

Note: If the model uses FBE encryption technology, you need to go to the vivo customer service center to unlock it.

2. Click Forgot Password and use the password to change the lock screen password.

Note: Both passwords need to be entered correctly to change the lock screen password.

3. Before finding the mobile phone version: If you forget the password, you need to enter the cloud service to enable the search for the mobile phone, enter the mobile phone settings - system management More settings - backup and reset Restore factory settings - clear all data - clear immediately - enter the vivo account password to clear the data, clear the data and decrypt it, and then re-enter the mobile phone to set the lock screen password.

Find the phone version and beyond: Even if you execute the clear data command, you still need to enter the password after entering the phone;

Situation 2: If you forget your lock screen password, you can't unlock your phone with your fingerprint or face.

1. Enter the wrong lock screen password for 5 consecutive times in the password input interface (if it is a pattern password, the password must be at least 4 points for 5 times and the password entered is different each time).

2. After the pop-up "Phone is locked", you can click "Forgot Password" on the screen and enter the password to change the lock screen password;

Note: Some models using FBE encryption technology do not have the "Forgot Password" option, and do not support unlocking with password problem verification, so you need to contact the customer service center staff to unlock it.

Note: If you forget the lock screen password for protection, you can bring your ID card and purchase invoice to the customer service center to unlock it. (Enter the vivo official website vivo**app--my--outlet query or vivo official website web version--scroll bottom--service support--service network query--select the province and city to query the address of the customer service center.)

Note: If you can't retrieve the lock screen password through the password, you can send a clear data command by finding your phone (all the data on your phone will be deleted), if you don't have the function of finding your phone, it is recommended to go to the customer service center to deal with it.

If you forget your vivo password, you can enter the vivo official website: vivo**app--my--**customer service or vivo official website web version--scroll bottom--**customer service, enter manual customer service, and enter the consultation appeal.

Clean the Android lock screen password.

Teach you what to do when you forget your lock screen password.

Situation 1: I forgot the lock screen password but can use my fingerprint or face to enter the desktop.

1. After backing up the data, connect to the network, enter the mobile cloud service - log in to the account - find the device - turn on "Find mobile phone", and use other mobile phones or computers to open the vivo cloud service.

Enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and erase all the data, thus clearing the lock screen password.

<> situation 2: I forgot the lock screen password and cannot enter the desktop.

1. Enter the wrong lock screen password 5 times in a row in the password input interface, the screen has the "Forgot Password" option, click "Forgot Password", fill in the previously set password answer for verification, and modify the lock screen password;

If you have forgotten the lock screen password and have enabled the Find Device function before, you can try to use another mobile phone or computer to open the vivo cloud service.

Enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and erase all the data, thus clearing the lock screen password.

Note: If you have enabled Find Your Phone and the network is stable, you can go to the Vivo Cloud Service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup**, **) is not supported.

2. If there is no "Forgot Password" option, (1) Turn off the machine, press and hold the volume plus button and the power button for about 5 seconds to turn on the machine, press the volume button to select recovery, press the power button to confirm, click "Clear Data", after clearing, you can clear the lock screen password; After restarting, you need to verify the logged in vivo account password. (This method cannot be cleared, see below).

2) If you have enabled the Find Device function, you can try to use another mobile phone or computer to open the vivo cloud service.

Enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and erase all the data, thus clearing the lock screen password.

Note: If you have enabled Find Your Phone and the network is stable, you can go to the Vivo Cloud Service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup**, **) is not supported.

After the FBE encrypted model is restarted, the data cannot be cleared through the cloud service command when entering the desktop without unlocking it.

If you are unable to reset the lock screen password by clearing all data, please bring the device, ID card, and proof of purchase to the vivo customer service center for processing. Customer service center address: Enter the vivo official website vivo**app--my--outlet inquiry--select the current province and city for inquiry.