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Dear Samsung users: If the phone cannot enter the system page, the screen is stuck, and the phone freezes, it is recommended: 1
Please press and hold the power button and the down volume button at the same time for more than 7 seconds to restart the device; If it is a mobile phone with a removable battery, please press and hold the power button for 8-10 seconds to restart the machine, if it does not work, please turn off the battery and reinsert it. 2.If the problem persists after restarting the machine, it is recommended that you bring the purchase receipt, repair card, and machine to the Samsung service center for inspection.
Note: If the machine can be turned on normally after following step 1, it is recommended that you optimize your phone in the following ways:1
Settings - About Phone - System Update - Update, check if there is a system update push, upgrade the phone to the latest version. 2.If your phone supports Smart Manager or Memory Manager, it is recommended to close applications that do not need to run automatically (it is recommended to set the auto-start of instant messaging apps such as WeChat and QQ to "On").
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Based on your description, it is recommended:
1. The phone can still operate normally, you can:
1.Try uninstalling recently installed third-party software.
2.Back up your phone's data (**book, SMS, multi** files, etc.), and try to restore your phone to factory settings (Privacy Reset Private).
2. If the mobile phone is no longer able to operate normally:
1.Turn off your phone and restart it.
2.Try entering safe mode. Method:
When the phone starts, the screen of the phone model logo appears, press and hold the menu button in the lower left corner and do not let go until the word "Safe Mode" is displayed at the bottom left, enter the "Safe Mode" option, enter the Task Manager option, and uninstall the third-party software.
If you can't enter the safe mode, please bring the purchase invoice, repair card and machine to the Samsung service center, and the engineer will check the machine and process it.
Introduction to Production Setup:
Restore the device or instrument's personal settings to the factory default state, such as the start interface, standby mode, operation shortcuts, timing reminders, etc., to the factory settings without erasing the stored data.
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If the phone and tablet computer crashes, black screen, and cannot enter the system after factory reset, it is recommended
1.Restart the machine: Press the power button + down volume button at the same time for 7-15 seconds to restart; In the early days, the machine pressed and held the power button for more than 7-10 seconds to restart the device.
2.If you still can't use the machine, it may be that there is a problem with the device system or hardware, for further confirmation, it is recommended that you bring the purchase invoice, three packs or voucher to send the machine to the local Samsung after-sales service center for testing.
Samsung phone factory reset method:
1.Back up important data from your phone, contacts, messages, **, memos, etc.
2.Settings - Reset Backup & Reset (Account - Reset) - Factory Reset (Some phones are set up by Settings-Privacy-Factory Reset). Once the operation is complete, the machine will automatically restart.
Note: If the factory reset prompts the password, it is recommended
1.If your phone has a lock screen passcode, enter the screen lock passcode.
2.If the function of reactivating the lock function has been enabled on your mobile phone, please enter your Samsung account password.
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The solution to the situation that the machine does not turn on normally after factory reset.
Method 1. 1.It is recommended to press and hold the power button of the mobile phone for 8-10 seconds to observe whether the machine can be turned on normally.
2.It is recommended to take out the battery, expansion card, SIM card, clean the battery contacts, then reinsert the battery into the phone, and tap the power button again to power on.
3.If this is the case if some third-party software is installed, it is recommended to try to uninstall some third-party software by entering safe mode.
1) Turn off the phone first, when the phone is displayed again, when the phone is displayed, quickly press and hold the menu button until the word "safe mode" is displayed at the bottom left of the phone, and then release your hand.
2) After entering the safe mode, go to the Task Manager option and uninstall some third-party software installed.
3) After uninstalling, reboot the device and observe whether it still stays on the boot interface.
Method two. If you can't turn on the computer after rooting, it may be that you deleted the system files, or the system is damaged. If you are not rooted, please check if the phone is dead?
Or is the battery in poor contact? Plug the charger into your phone and see if it responds.
Method three. When the power is off, press the volume button + home button and don't let go, and then install the power button, after entering: the first item is reboot system now, restart the phone.
Reboot with the first rebootsystem now and try it if it can boot up. If you can't, select the third option, wipe date, factory reset, factory reset (select with the volume up and down buttons), and press the home button. After the system is restored, it may be in English, press the function key, select the language and then select Chinese.
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Factory reset.
It is a reset function in the smart phone, after use, our mobile phone will return to its original state, and the relevant function settings data will be cleared, so sometimes users will need to use this function to clear the data in the mobile phone, but this function must be used with caution, and there is no way to retrieve the data cleared by this method. There are still many users of Samsung mobile phones who don't know how to do a factory reset, so today I will share with you the specific operation method and steps, and friends in need may wish to take a look at the methods and steps shared below, I hope it will help you.
Methodological steps. 1.First of all, the first step is to turn off the phone, after turning it off, press and hold the volume + button, the home button and the power button, and hold the three buttons together for 5-10 seconds, and then it will enter recovery mode.
2.After entering the recovery interface, as shown in the figure below, then we need to find the option of wipe data factory reset, use the volume button to control up and down, and the power button to confirm the selection.
3.Find the option of the previous step and click on the selection to enter the interface of clearing data, then we will see the yes - delete all data option in the interface, and then we control the power button selection.
4.Finally, after selecting to erase data, we can see the option of reboot system now in the interface, and then we click on the selection to reboot the phone and boot it up.
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Make use of the official REC in your phone for a factory reset.
In the power-off state, press and hold the volume + button and the power on button at the same time to enter REC mode.
1.Restart the machine: Press the power button + down volume button at the same time for 7-15 seconds to restart; In the early days, the machine picker and long press the power button for more than 7-10 seconds to restart the device.
2.If you still can't use the machine, it may be that there is a problem with the equipment system or hardware, for further confirmation, it is recommended that you bring the purchase invoice and the three-guarantee certificate to send the spring auction machine to the local Samsung after-sales service center for testing.
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1.Restart the machine: At the same time, press the power button + down the volume button for 7-15 seconds to restart; In the early days, the machine pressed and held the power button for more than 7-10 seconds to restart the device.
2.If you still can't use the machine, it may be a problem with the equipment system or hardware, for further confirmation, it is recommended that you bring the purchase of the machine, the three guarantees voucher to send the machine to the local Samsung sales service center after the hail attack.
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Hello, I'm glad to serve you, after the star phone is restored to factory settings, sometimes there will be a situation where you can't enter the system, which is caused by the deletion or corruption of system files or data. Here's how to fix it:1
Restart your phone: Try restarting your phone, sometimes nano-burning can solve the problem that you can't enter the system. Press and hold the power button and select Restart or Power Off and Power On.
2.Enter recovery mode: If the reboot doesn't work, you can try to enter the recovery mode and do some system repair operations.
The method of entering recovery mode may vary depending on the phone model, generally you need to press and hold the volume plus key and the power key at the same time until your phone enters recovery mode. 3.Flash:
If recovery mode doesn't solve the problem either, you can try flashing. Flashing refers to replacing all the system files of the mobile phone with the new system Wendong parts, which is equivalent to reinstalling the system. Flashing requires the corresponding flashing package and flashing tools, and the specific operation method can be searched for relevant tutorials on the Internet.
It should be noted that flashing the phone has certain risks, and if it is not done properly, it may cause the phone to not work properly. Therefore, before flashing your phone, be sure to back up the important data in your phone and read the relevant tutorials and precautions carefully. 4.
Go to a repair center: If none of the above methods can solve the problem, it is recommended to go to an official repair center or authorized repair center for your Samsung phone. Before maintenance, Duan Chai can consult the maintenance personnel to understand the specific process and cost of maintenance.
Note5 Factory reset method: Settings - Backup & Reset - Factory Reset - Reset Device - Delete All, factory reset will erase all data on your phone, please back up your phone data beforehand.
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