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If you are not satisfied with the air service, it is recommended to complain to the airline first. If you are not satisfied with the handling of your complaint, you can file a complaint with the Consumer Affairs Center of the Civil Aviation Authority.
1) The official complaint channels of China Southern Airlines are as follows:
1. Complaints.
Domestic call: 95539-1-9, 4006695539-1-9 Overseas call: +86 4008695539-1-9, +86-20-22395539-1-9
Service content: opinions, suggestions and complaints.
2. Web complaint channel: China Southern Airlines - user feedback.
2) Civil Aviation Administration complaint method:
1. The Civil Aviation Administration of China has a special channel for accepting consumer complaints, which can directly enter the official website of the Civil Aviation Administration.
2. Find the social supervision section at the bottom right of the homepage, click the "Consumer Complaints" icon to enter the relevant consumer complaint page.
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According to the situation you described, it may be that the airline has changed your ticket, after the reopening, the new ticket number will be generated and the original ticket is not the same, it is possible that you can check it yourself with the old ticket number, so you can only check the previous flight information, but the airport found the information of the new ticket that has been changed, it is recommended that there are two ways to deal with it, the first is. Call ** to the airline through your ID number, to check the information of your unused valid ticket, try to record, if you don't find it, then go to the ticket sales ** refund it, and then buy a new ticket, <>
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Pls I was hit and injured by an Eastern Airlines flight attendant's dining van. After that, I went to the doctor on my own and paid for it later. I also kept the evidence. However, it has been three months since I saw a doctor, and China Eastern Airlines has always ignored it, and I have called China Eastern Airlines' customer service ** several times, but it has been invalid and does not respond. What to do?
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I want to complain about Shandong Airlines, go to ** complain.
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How can I complain if I want to complain about Haiyun? I booked a heavy ticket there but never refunded it?
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Airline complaints** are 12326.
Some passengers reported that they complained to the airport and airlines when they encountered problems in civil aviation, but they did not get a reply or were lost. In order to change this situation, the 12326 Civil Aviation Service Superintendent** was introduced.
If passengers do not get a reply from the airline airport during the complaint process, they can call 12326, and the Civil Aviation Administration will be responsible for supervising to ensure that the door, the person can be found, and the answer can be found.
History of 12326:
On March 3, 2019, Feng Zhenglin, director of the Civil Aviation Administration of China, announced that the 12326 civil aviation service quality supervision will be launched from March 15, 2019.
In March 2019, "12326" civil aviation service quality supervision** was officially opened. In the future, if passengers complain to airlines and airports during their flights, if they do not get a satisfactory answer, they can call "12326" Civil Aviation Service Quality Supervision** for feedback.
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Hello, I am a cooperating lawyer and it is a pleasure to serve you.
Hello, you can call 12315 to make a complaint.
Calling 12315 to complain is useful to a certain extent. 12315 Consumer Complaints, Complaints and Reporting Procedures: 1. Reception:
The 12315 Consumer Complaints, Appeals and Reports Center shall conscientiously receive complaints, appeals and reports made by consumers in the form of **, in writing, on the Internet or in the form of visits; 2. Registration; 3. Acceptance; 4. Processing.
Hello, if you are satisfied with my reply, I hope to give me a thumbs up in the future, your encouragement is the motivation for my reply
Questions. I booked my ticket and missed it by two days.
Then you can ask the airline for compensation.
or refunds.
Questions. Cause a refund of the train ticket.
Then you can also complain to the airline.
You can call 12315 to file a complaint with the Consumer Association.
Questions. There is no need for nucleic acids that are spent on money.
So what do you want to do about it?
Questions. They let the rebooking.
Then you can choose to change.
You don't need to spend any money to change your train ticket.
Questions. Is there a better way?
Hello, there is no more, because the airline delay of two days must have his reason.
It was not postponed for no reason.
So you can only obey the decision of the airline.
Questions. It takes a few small nucleic acids to do! The next day will be a few more hours.
But that's the airline's decision.
Even if you go to the consumer association to handle your complaint, you can only choose to agree to the change.
Airlines won't change the date just because you're the only one who chooses to change the date.
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1. CA Air China 95583
2. MU China Eastern Airlines 95530
3. CZ China Southern Airlines 95539
4. FM Shanghai Airlines 95530
5. ZH Shenzhen Airlines 95080, 4008895080 (please call 86-755-88814023 for areas not opened).
6. HU Hainan Airlines 950718, 8008768999 (landline free) 7. SC Mountain Airlines 4006096777, 96777 (Shandong) U Sichuan Airlines 4008300999, 028-8888888889, MF Xiamen Airlines 95557
10. KN United Airlines 010-95530
11. EU Chengdu 028-66668888
12, BK Okay 4000668866
l Lucky 0871-95071950
14. HO Jixiang 95520400700600015, PN West 023-95071095
C Spring and Autumn 021-95524, 400820622217, G5 Huaxia 4006066633
18, NS Hebei 0311-96699
19. JD Capital 010-95071999
20. JR Happiness 400-868-0000
21. CN Daxinhua 950718, 8008768999 (landline free) 22, GS Tianjin 022-950710
23. VD Henan 95080, 4008895080 (please call 86-755-88814023 for areas not opened).
24. OQ Chongqing 95539
25, KY Kunming 4008876737.
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Booked a Sichuan Airlines Tianjin Binhai to Changchun Longjia ticket, about a week before the flight was canceled to help me change the same period of China Southern Airlines, the estimated departure time is about 17 o'clock, at 13 o'clock I sent a message to inform me that the flight was canceled, there is no other flight that can be changed that day, I have to refund the ticket to transfer to the high-speed rail, but the client can not refund the ticket, consult the customer service said that it can be refunded, I quickly bought a high-speed rail ticket at about 15 o'clock (hurry up and cut the queue to catch the car), After I got on the bus, I continued to contact customer service but said that I could not refund the ticket, the counter contacted me to go to Shenzhen Bao'an Airport to refund the ticket and the cost of round-trip to bear my own responsibility, so I was puzzled, Tianjin to Changchun Sichuan Airlines ticket called me to Shenzhen Airport for a refund, contact ** said that you can change the flight from Tianjin to Changchun within a year But I have no chance to go to Tianjin again, or can only go to Shenzhen to return, contact APP customer service, people don't care. Contact Sichuan Airlines, transfer eight minutes still can not transfer to manual service, so go to the civil aviation complaint, the same night complained that the next morning called ** to give me a refund, asked me to go to Changchun Airport to return, I think it is acceptable, and then he said that he can add my friend to transfer the money directly to me, hehe, the plane meal is really good, but this way of refund I can't accept, I must complain before I act.
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