Pinduoduo false delivery identification, what should I do if Pinduoduo false delivery?

In the "Pinduoduo"**On the shopping interface, the ultra-high compensation standard of "fake one pays ten" for consumers is displayed side by side with promises such as "free shipping", "7-day return" and "48-hour delivery", which is very conspicuous.

A brief introduction to Pinduoduo fines:

The relevant person in charge of Pinduoduo said, "Pinduoduo"As an entrepreneurial company, it has developed rapidly, and will learn from mature platforms to improve its own rule system in the future; However, for violations such as selling counterfeits and coupons, we will resolutely crack down and severely punish them, and will not compromise.

In the "Pinduoduo Platform Cooperation Agreement", it is seen that the provisions on "commodity after-sales service" are as follows: "Pinduoduo"Upon receipt of a complaint about the merchant's goods, the merchant will be required to pay the merchant through "Pinduoduo"Ten times the total amount of the seriously problematic product sold as liquidated damages.

Settled in "Pinduoduo.""Mr. Zou, a beauty merchant who has been identified as selling fake by the platform for more than two months, was questioned by the e-commerce platform as a fake, if he did not successfully adduce evidence and was judged to be a fake, "according to the agreement in the agreement Ten times the total amount of the serious problem product as liquidated damages, then the penalty I will accept is ten times the amount of all historical transactions of this **, this provision is simply a bully clause."

Pinduoduo"According to the relevant person in charge, the platform will eventually pay consumers ten times the fine imposed on the merchant; When asked the relevant person in charge of Pinduoduo whether he could provide a list of consumers who received ten times the compensation, the other party said that the list of consumers who received ten times the compensation was huge and involved consumer privacy.

As for the reasonableness of the ten-fold compensation clause for the merchant's counterfeit sales, it ultimately depends on "Pinduoduo.""** Specific rules set and how to implement them - if the 10-fold compensation is borne by the merchant directly to the consumer, according to the Consumer Law or the Online Transaction Measures, the law does not exclude the compensation limit higher than the law, and the 10-fold compensation clause can still be reasonable; However, if "Pinduoduo" only directly collects 10 times the compensation from the merchant in the name of consumer rights protection and does not use it as consumer protection rights, in this case, the 10 times compensation is not reasonable.

And "Pinduoduo.""The 10-fold penalty rule is not limited to the sale of counterfeit goods. In the "Commitment and Guarantee" in the above-mentioned agreement, it is also stipulated that the merchant shall not use any means or take advantage of the loopholes in the rules or systems of Party A's platform to obtain red envelopes and platform subsidies from Party A's platform through false transactions, related party transactions, etc.; If the merchant violates the above commitments, Party A has the right to deduct an amount equivalent to ten times the subsidy amount from the merchant's deposit and the outstanding payment as liquidated damages.

**It is stipulated that the waiting period for pickup is 7-8 days, and if you sell more than this time, it will be considered a false delivery, and the buyer has not updated the dynamics for three days in the logistics, and you can directly complain that the seller does not deliver the goods as agreed.

Normally, the express delivery number is within 72 hours after the delivery of the delivery, beyond this time if there is no collection, and the real reason is not delivered, the buyer can complain to the seller for false delivery; In Pinduoduo, once it is judged to be a false delivery, that is, the goods that have been picked up overtime are trapped in Bizhen, the merchant will have to bear the corresponding compensation penalty.

False Shipment Prevention:

1. As much as possible, choose to cooperate with high-quality express companies with excellent service, fast update speed and strength.

2. Control the inventory according to the sales situation of the store to avoid out-of-stock and purchase, which requires waiting time. Arrange the delivery time reasonably, place an order first, send it first, you can pack it first, and send it out of the warehouse later.

3. When picking up parcels by express, pay attention to see if there are any missing packages, and the warehouse should do a good job of checking the information of the parcels that are about to be picked up and overtimed in the background every day.

4. When the order volume is too large, you can discuss with the courier and conduct batch scanning.

5. The last event must be prepared with sufficient supplies to avoid shortages in the later stage.

6. Sign an agreement with the courier, remember to put forward your own requirements, and divide the responsibilities of both parties.

Pinduoduo merchants can claim for false shipments through two channels: complaining about the merchant and applying for a refund.

1. Complain to the merchant

After Pinduoduo reports the merchant, if the evidence provided by the plaintiff is sufficient and conclusive, Pinduoduo will give corresponding treatment according to the severity of the merchant's violation, and the merchant will not get the money before the complaint is resolved; If it is serious, it will damage the reputation of the merchant, and after the complaints accumulate to a certain extent, the merchant may face the possibility of the store being closed. Once the store is closed, all products will be removed from the shelves, and the funds in the store that have not been signed and signed for will be frozen.

2. Apply for a refund

Pinduoduo has different refund times depending on the payment method and channel. The payment channels supported by Pinduoduo include WeChat change, payment in the Baobao bureau, Duoduo payment, bank cards and credit cards, etc. Among them, WeChat change payment, Alipay payment, and Duoduo payment will be returned within 24 hours; The card will be returned within 2 to 6 days; Credit cards will be refunded within 3 to 7 days.

Pinduoduo's consumer rights:

Consumers enjoy the integrity delivery guarantee when shopping on the Pinduoduo platform, that is, the merchant promises to deliver the goods according to the order information within the specified time limit, and ensure that the logistics information such as the express tracking number provided is true and valid. If the merchant violates the promise of good faith delivery, the consumer can claim compensation for breach of contract.

Situation 1: On the same day, among the total number of orders shipped for a certain product on the same day, there are 10 orders that are falsely delivered, accounting for 5% of the total number of orders shipped;

1. Withdrawal Restriction Period: Withdraw restriction measures will be taken for at least 15 days ("Withdrawal Restriction Period") on the balance of the Merchant's account, during which the false delivery orders will be continuously monitored, and the account balance of the Merchant whose false delivery orders have been fully processed will be unfrozen from the day after the expiration of the withdrawal restriction period.

2. No exemption from delivery obligations: Regardless of whether the Pinduoduo platform has actually deducted the compensation from the merchant's account balance and paid it to the corresponding consumer, the merchant shall continue to perform the actual delivery obligation for the relevant false delivery order.

3. Extension of the chain cavity confirmation time for receipt: The time limit for automatic confirmation of receipt of false delivery orders will be extended by 15 days on the basis of the original automatic confirmation of receipt time limit.

4. Other treatments:

Situation 2: On the same day, among the total orders shipped for a certain product on the same day, < 10 orders were falsely shipped, or accounting for <5% of the total number of orders shipped;

1. No exemption from delivery obligations: Regardless of whether the Pinduoduo platform has actually deducted the compensation from the balance of the merchant's account and paid it to the corresponding consumer, the merchant shall continue to fulfill the actual delivery obligation for the relevant false delivery order. 2.Confirmation of receipt time extension:

2. The time limit for automatic confirmation of receipt of false delivery orders will be extended by 15 days on the basis of the original time limit for automatic confirmation of receipt.

This is determined according to Pinduoduo's delivery rules, the actual amount of the order is 0 x <20 yuan, and the compensation is 5 yuan; The actual amount of the order x 20 yuan, each order will be compensated at 25% of the actual amount of the order, and the maximum amount of each order shall not exceed 100 yuan.

Pinduoduo is the mainstream e-commerce application product of the domestic mobile Internet. A third-party social e-commerce platform focusing on C2M spelling, founded in September 2015, users can buy high-quality goods at a lower price by initiating a group with friends, family, neighbors, etc.

Pinduoduo aims to unite the power of more people, buy better things with lower **, and experience more benefits and fun. Through the social concept formed by communication and sharing, a unique new social e-commerce thinking has been formed.

Key features:

Pinduoduo users can buy the goods they need by initiating a group with friends, family, neighbors, etc., at a lower price.

The single number is not too early to be uploaded. Pingzhi Peitai stipulates that the platform delivery needs to be completed within 48 hours, when the order appears, if the merchant has doubts about the delivery, there is no need to rush to order the delivery and order, and the click delivery can be completed within the 48-hour time limit. If there is a situation where the customer urges the delivery, the merchant's customer service can explain normally.

Always count the inventory of laughter, and Sakura Chain should estimate and prepare for the sales volume of the event. You must be aware of your inventory, and you can't wait until the order is shipped to find that there is no spine to send.

The situation of the warehouse pressing the order. The warehouse needs to give priority to the processing of orders with a single product quantity of less than 50 orders, because the 5% fault tolerance rate of such orders will be very low. Orders with a single day quantity greater than 500 orders need to be packaged separately, and even if the order is pressed, the pressed goods or face sheets need to be placed separately to prevent the next day's order from causing the order to not be prioritized the day before yesterday.

With the help of some courier batch tease volume tracking software. Using TrackingMore batch automatic query software, you can automatically scan the express tracking number information, customize the judgment rules of abnormal parts, and facilitate the timely screening of foreign state items. The advantage of using the software is that you can quickly query all the tracking numbers, improve the efficiency of express inquiry, and deal with it as soon as possible.

Good communication with the courier is required. To ensure the normal number of pickups for express delivery every day, if there is a huge increase in the number of skin limbs in the single volume of Burning Jingshi, it is necessary to communicate with the courier in advance to adjust the pickup time and number of pickups. Avoid false shipments due to courier reasons.

1. You can check the logistics information according to the tracking number when you are sure that you have not received the goods insight, if you are sure that it has not been updated for many days, you can call ** to consult the logistics customer service, or directly consult the seller about the logistics of the goods, and ask the seller to follow up the product information, in this process you can save the screenshot of the chat with the seller, if the merchant is falsely shipped, you can use the screenshot as evidence to apply for Pinduoduo customer service intervention.

2. If you negotiate with the seller after confirming that you have not received the goods, if the seller's attitude is bad, you can apply for a refund, at this time, you can choose the option of not receiving the goods, and apply for Pinduoduo customer service intervention.

3. This is the final solution, in the case of many negotiations with the seller, logistics, and Pinduoduo customer service, you can call 315 consumer complaints**: 12315, and they will help you resolve the dispute.

Legal analysis: If the platform warns the socks store for false delivery, it will not take restrictive measures against the store, and it will not accumulate the number of violations at that time. Merchants who receive the warning notice should promptly investigate the problems in the operation of the store, do a good job in delivery management, and pay attention to urging the express delivery provider to improve the service timeliness and update the logistics information in a timely manner to avoid delivery problems again.

Legal basis: "Anti-Unfair Competition Law of the People's Republic of China" Article 24: Where business operators use advertisements or other parties' laws to make misleading false propaganda about goods, the supervision and inspection departments shall order them to stop the illegal acts, eliminate the impact, and may impose a fine of between 10,000 and 200,000 RMB depending on the circumstances. Where the proprietor of an advertisement knows, or should know, designs, produces, or publishes a false advertisement, the supervision and inspection department shall order it to stop the special legal act, confiscate unlawful gains, and impose a fine in accordance with law.

It refers to the fact that there is no logistics update or abnormal state trembling logistics after the merchant's logistics order number is transferred to the Pinduoduo background; Compensation for false delivery: order amount < 50 yuan, and a fine of 10 yuan per order; 50 yuan order amount< 100 yuan, each order fine 20 yuan; 100 yuan order amount < 300 yuan, each order fine 30 yuan; The order amount is 300 yuan, and each order is fined 40 yuan; If there are more than 10 orders for the product and more than 5% of the total delivery orders, all orders for the product will be treated as false delivery.

If the platform warns the store of false delivery, it will not take restrictive measures against the store, and the number of violations will not be accumulated at that time. Merchants who receive the warning notice should promptly investigate the problems in the operation of the store, do a good job in the delivery management of the store, and pay attention to urging the express delivery provider to improve the service timeliness and update the logistics information in a timely manner to avoid delivery problems again. Article 24 of the Anti-Unfair Competition Law stipulates that if a business operator uses advertising or other methods to make misleading false publicity about goods, the supervision and inspection department shall order it to stop the illegal act and eliminate the impact, and may impose a fine of not less than 10,000 yuan but not more than 200,000 yuan depending on the circumstances.

Where the proprietor of an advertisement knows, or should know, designs, produces, or publishes a false notice, the supervision and inspection department shall order it to stop the special legal act, confiscate the unlawful gains, and impose a fine on the mu in accordance with law. ”