Talking about customers is the cohesion between God and the enterprise

To respond to the needs and requirements of customers to sell, everything is based on the customer's thoughts, after all, whether to accept or not is also in the customer's thoughts.

Customers are the market for the sales of enterprise products, and they are the "food and clothing parents" for the survival and development of enterprises.

In any industry, you must be neither humble nor arrogant, and the reason of God at that time is not to be angry with them!

There is a certain desirability, which expresses respect for the customer, but lacks principles.

There is no need to understand too complicated, in fact, thinking simply, the meaning of this sentence is to make the customer feel respected and have that noble feeling. Don't overcomplicate it.

That's for sure, where is the income from the customer's consumption, if you don't treat the customer as a god, he will not buy your things, and if you don't consume, then there will be no income, and if you don't have any income, what company do you open, can the supermarket continue to operate? It doesn't make much sense to do that.

That's a good point, support the landlord

The customer is God is just a service theory that came from Europe, and all stores abroad have a brand, and the store has the right to refuse to serve you, but in China, some giant babies think that I am God.

If there are no customers, there is no consumption, there is no income, there is no income, there is no income, there is no current life, customers are the guarantee of capital flow, how many customers determine how much consumption, for a large number of consumer groups, customers are indeed their food and clothing parents (God.

Lady of the Lady. went.

Just hee.

The customer is never God;

It has always been to pay a certain amount of money to get the corresponding services or goods, and exchange them equally;

The service provided by 5-star hotels and roadside restaurants corresponds to the quality;

5-star hotel with high quality service and high fees; for the rich and needy;

a small restaurant that offers cost-price services at a low cost; For the general public;

The 5-star hotel provides high-quality service, has high requirements for waiters, high salaries for waiters, and puts forward a value: treat customers like God;

But you can't ask a small restaurant to treat you as a god, because the waiters are poorly paid and don't earn the money to treat you as a god;

You don't respect others, you casually go to a small restaurant, and let others treat yourself as a god, which will naturally cause others to be dissatisfied and take revenge on you sooner or later;

Any waiter is spending time and life to serve you, don't look down on people;

Why should managers shout slogans and add labor to the bottom executives without raising wages?

The customer is God, this is the nouveau riche money worship;

The principle of arm's length and voluntary trading, which applies to most trading environments;

People-to-people transactions have always been mutually recognized by both parties for the exchange of resources, which is beneficial to both parties;

The customer is God, we treat with a sincere heart, to serve, there is nothing to say, the customer is our food and clothing. It is not an exaggeration to use 5-star service. After all, most customers are indeed right, and they are not 100% right.

The earliest source of the phrase "the customer is always right" should be the Wal-Mart that built China's first store in Honghu, Shenzhen, and there is a slogan on his wall that everyone who enters the store can see:

1. The customer is always right;

2. If there is a mistake on the part of the customer, please refer to the first article.

In real life, the service industry advocates that "the customer is God", and the customer is accustomed to being "God" in the face of the service of the service provider. I feel that if I give money, I will be treated meticulously and served like "God" by others. Therefore, the phenomenon of customers pointing at the waiter's nose and scolding, and the waiter's "forced smile" often occurs.

As a customer, it is understandable that we use legitimate means to protect our legitimate rights and interests. However, relying on one's own "God" to be unreasonable, to be intimidating, to be intimidating, and even to insult one's personality is not only not what a benevolent "God" should do, but will also exacerbate contradictions, which is not conducive to the resolution of problems, and will even cause verbal or personal conflicts, and even endanger life.

Under the conditions of market economy, in order to better obtain benefits, companies and enterprises naturally have to adopt various marketing methods to open customers' money bags, and service as an important consideration for customer consumption, the use of various ways to improve service has naturally become a means for all walks of life to win customers. Therefore, the service industry advocates that "the customer is God". However, things are always prone to evolve from one extreme to another.

The phrase "customer is God" is not just a marketing concept, it often hides the subtext of "rich is uncle" behind it.

The customer is God", from the service attitude, and China's service industry is still in its infancy, in developed countries this statement has already been adjusted. When a customer hurts a salesperson, the salesperson will never unconditionally admit his mistake to the customer and apologize. To give an example, China's major airlines have repeatedly educated flight attendants, and the content is nothing more than that flight attendants are harassed and cannot be resisted.

And Singapore has rewarded flight attendants who resist the rude behavior of passengers. Hong Kong flight attendants also began practising Wing Chun to cope with unscrupulous passengers. The salesperson also has the same right not to be harmed as the customer, the customer is like God, but the customer is definitely not God.

1. The understanding is as follows:

In the environment of market competition, customers have a wide right to choose freely, which is the core reason why customers are God, and customers are in full initiative in the process of realizing the value of products into commodities; Secondly, the customer is honored as God, leaving a pleasant feeling in the customer's psychology, and the product is easy to get a good evaluation, which promotes the final purchase behavior; Another important point is that the customer's one-time purchase may not be large, but the customer's lifetime purchase will be very large, such as buying a pair of leather shoes may only be 200 yuan to buy, but the customer may need to use 50 pairs of leather shoes in his life, and a customer only has a lifetime purchase of leather shoes of 10,000 yuan. Customers get God-like treatment, create a large number of satisfied customers, and the company thus shares the lifetime purchase volume of customers, and the company is born.

2. Treat the customer as God and the skills of successfully closing the deal with the customer:

1. Praise the law.

Through compliments, customers have to pay for face. Such as: sir, when you look at you, you know that you usually pay attention to (such as: appearance, quality of life, etc.), and will not be reluctant to buy this product or service.

Second, the law of currying favor.

Smart people reveal a trick: when everyone else sells, the successful one buys; When others buy, the successful ones sell. Decision-making now requires courage and wisdom, and many successful people have built the foundation for their success in times of downturn.

By saying that the buyer is smart, wise, and the material of a successful person, etc., please the customer, and lose the wallet when you get carried away!

Third, the small method.

The boom is a major macro environmental change, which cannot be changed by a single person, and for everyone in a short period of time, it is still step by step, and everything is "business as usual". In this way, the big things are downplayed and the big things are dealt with in small ways, which will reduce the impact of the macro environment on the transaction. Such as:

There's a lot of talk about the market downturn these days, but for us personally, it hasn't had a big impact, so it won't affect your purchase.

Fourth, the method of illustration.

Take the example of the predecessors, the example of the successful, the example of the person around you, the example of the common behavior of a group of people, the example of popularity, the example of leadership, the example of the idol of the singer, so that customers yearn for it, have impulse, and buy immediately. For example: Mr. so-and-so, people have bought this product for a long time, how do you feel after using it (what is the evaluation, what is the change to him).

Today, you have the same opportunity to make the same decision, would you like to?

Fifth, the law of gain and loss.

Trading is an investment, and there are gains and losses. It is not comprehensive to make a purchase decision simply by **, just looking at **, will ignore quality, service, product added value, etc., which is a pity for the buyer itself. Such as:

Do you think you are investing too much in a particular product? But there is also a problem with investing too little, investing too little will make you pay more, because the product you buy will not meet the deadline (you will not be able to enjoy some additional features of the product).

This is actually an attitude of thinking about the needs of customers from the perspective of customers, and meeting the needs of "customers".

Here, it is necessary to clearly locate the meaning of the customer, and it is necessary to meet the reasonable requirements of the customer, but not to satisfy the desires of non-"customers" and the unreasonable requirements beyond the customer's identity.

My understanding is that we should put the interests of our customers first and treat them as gods.

If we are doing business, we must understand the needs of customers and try to meet the needs of customers, and if there are no customers to buy our things, then we will not be able to make profits, so taking care of the interests of customers is also taking care of our interests.

The customer is God, we have to come out from the customer's point of view, with the best attitude to make the customer satisfied, in order to improve our sales, to achieve our profits.

The customer is God is based on the premise of mutual respect, and if you don't respect others, others will not respect you. Not everyone can sell their self-esteem for money. You have the right to choose my service, and I have the right to be respected.

Whoever insults others will be humiliated. When you get along with people and are in an advantageous position, your attitude towards people can show the person's upbringing and character.

I think the customer is God, which means that when you deal with the customer, you can give the customer enough and this good service.

Because many times when a guest goes to buy your things or to consume, he may not particularly value the item itself, and he may care about your service in particular, because a person's service will give the guest a good experience if it is particularly good.

On the contrary, when you treat a customer badly, he will not come to your store or go out to buy your stuff, and then belittle your level of service.

The customer is God, you should understand how to get along with the customer, don't go too much to give him the so-called service, and also need to pay attention to the value of your own thing.

Many friends believe in the principle that the customer is God when doing business, but they don't know that most of the time they can't treat the customer as God.

The customer is God, but he can only give him what he wants! After all, your boss's interests are in mind! After all, we are human beings, and there is a limit to patience! Try thinking about your boss! Your patience will be useful!

For example, when customers come to buy things, they are treated like VIPs, and when people come here to buy things and give you money, shouldn't they greet customers with a smile and treat them gently? In other words, the customers are the food and clothing parents of the business, which is the value of economic benefits.

It's not a value, it's an attitude.

The customer is God, this sentence is in business, you say that your sales revenue comes from? Of course, customers, so why should it be compared to God, trade secrets, in fact, are common sense.

A customer is going to come and consume your things, and you don't treat him like God, will he buy your things? Besides, you're not the only one who sells the same thing, do you want customers to buy it from you or somewhere else?

It means "respect for customers, everything is customer-centric." ”

God has always been sacred, respectable, kind, and easy to approach in people's hearts, and God is a metaphor for customers, which is from the perspective of the enterprise, and fully reflects the important role of customers in the process of survival and development of enterprises. In addition, from the perspective of consumers, they are valued by enterprises, so that consumers can have a sense of psychological identity with the company.

It mainly refers to being respectful, warm, friendly and realistic to customers.

The customer is God?

Don't you know where God is.