What do general hotel service ministers need to know and how do they apply?

The head of the service department is most likely to have a source of customers.

The hotel housekeeping positions and jobs are as follows:

1. Minister of Housing.

1. Check the arrival of the personnel of the headquarters before going to work every day.

2. Check the appearance of employees.

3. Check the night shift report and check the room status with the head of the front office.

4. Communicate with the head of the front office, if there are VIP guests or group reservations, you need to notify the floor attendant in advance to be prepared.

5. Personally inspect the condition of VIP rooms and group rooms to ensure the normal operation of various facilities and equipment.

Second, the floor foreman.

1. Check the room status and night shift report before going to work every day.

2. Before the start of the class, check the arrival of the waiter and the appearance of the employee.

3. Assign work according to the situation of the room.

4. Supervise the waiter's room-making procedures and standards on site, and correct problems in time.

5. Responsible for checking the health status of each room, if it does not meet the standard, the waiter must be asked to redo it to ensure the quality of each "OK" room.

3. Floor attendants.

1. Change bed sheets, pillowcases, and make beds.

2. Clean the bathroom, clean the carpets, walls and window frames and furniture dusting.

3. Change towels and replenishment, such as: matches, soap, stationery, etc.

4. Room Manager (Housekeeping Supervisor).

1. Supervise, guide and implement the implementation of all rules and regulations within the scope of the hotel rooms;

2. Responsible for inspecting the sanitation and inspection of guest rooms and public areas;

3. Ensure the normal operation of facilities and equipment within the scope of guest rooms and work areas, and report and follow up on abnormal work in a timely manner;

Five: housekeeping staff.

1. Clean the guest rooms on the floor to ensure the quality of service;

2. Ensure the maintenance and warranty of facilities and equipment in the process of work;

3. Provide timely services according to customer needs within the scope of work;

Extended Information: Housekeeping focuses are generally as follows:

1. The guest room should be hygienic in daily management. Because of the quality of hygiene, it directly affects the quality of the guest room and the satisfaction of the guests. And it is mainly divided into two parts:

The first is environmental sanitation. Sanitation includes floor sanitation and common area hygiene, and it is the first impression guests see and feel when they arrive on the floor.

2. We must do a good job in customer service. In the case of room hygiene quality assurance, guest service is another focus of the guest room. It includes:

Shoeshine service, reception service, babysitting service, laundry service, turndown service, wake-up call, room service and so on. There are many different types of guests staying at the hotel, and each person's habits and hobbies are different.

3. Work safely. Safety is not to be taken lightly when it comes to housekeeping work. Because, if it is not done well, then there is no way to talk about the health and services mentioned above.

It requires every person in the guest room to work in strict accordance with the safety operation system, fire prevention system, key card management system, guest visit system, and door opening system stipulated by the housekeeping department.

Receptionist: Headline Lai Yan 2Switchboard operator Lai Yan headline 3Business Center Attendant Headline Lai Yan 4

Doorman Lai Yan headline 5Human Resources Manager Headline Lai Yan 6Head of Personnel Lai Yan Headline 7

Wage Insurance Supervisor Lai Yan Headlines 8Training Director Lai Yan Headline 9Director of the Quality Control Department Lai Yan Toutiao 10

Floor Day Shift Supervisor Tiaolai Tou 11Middle-class foreman Lai Yan headlines 12Foreman Strip Lai Tou 13

The floor foreman includes: general manager, deputy general manager, assistant general manager, and department director; The middle level includes: department managers, supervisors, head chefs, and some also include deputy positions, and foremen and above.

There are also some housekeeping managers, housekeeping floor foremen, housekeeping center clerks, etc. As for the position of the lobby, it mainly includes the lobby manager, front desk reception, reception, etc. In fact, the reception at the front desk is not very demanding. The most important thing is to handle the reservation and reception of individual customers and groups, and then there are a lot of trivial things If you apply, there are generally no requirements, it is best to be experienced, and you don't have to look too good, but you must have a certain temperament, not too fat, have a foundation in English, and be familiar with some popular hotel departments.

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In front of the door is a security guard who is responsible for parking.

At the door is the porter, who is in charge of the pro luggage.

The lobby is the assistant manager of the lobby, who is responsible for coordinating the work of the front desk staff and cooperating with the front office manager.

The front desk, cashier and reception, the cashier is responsible for collecting money and finding money, and the receptionist is responsible for leading guests to see the house, helping the cashier to check in, etc. The maître d'art is to directly manage the cashier and reception, and assist with the cashier and reception check-in and check-out procedures outside of management.

The Front Office Manager is responsible for the marketing and management of the entire front desk, and the front desk staff includes management, cleaning and security guards, doormen, etc.

The housekeeping department, with clerks, is responsible for delivering consumables to guests and answering guests' requests.

Room attendant, guest gone to change the bedding and clean the bathroom.

Housekeeping Supervisor, managing housekeeping clerks and waiters.

The maintenance master is responsible for the maintenance of water, electricity, air conditioning, toilet, water supply, network cable, and ** line. Tinkering.

The monitoring room is responsible for the real-time monitoring of the front hall, the depot and the corridor, and notifies the security guards if there is a problem.

General Manager or Deputy General Manager.

Responsibilities of the Head of the Front Office Department.

Report to the superior: general manager of the hotel (director in charge).

Supervising subordinates: Guest Services Manager Supervisor at all levels.

Contact Department: Housekeeping Department, Finance Department, Food and Beverage Department, Marketing Department, Engineering Department, Human Resources Development Department, Security Department, General Manager's Office.

Job Responsibilities:1Directly responsible to the general manager (director in charge), implement the operation and management instructions and administrative orders issued by the general manager (director in charge), strictly follow the hotel's policies, systems and regulations, and lead by example.

2.Formulate the work plan of the Front Office Department, and guide, implement, inspect and coordinate the implementation of the plan.

3.Organize and preside over the weekly supervisor foreman meeting, listen to reports, arrange work, and solve work problems. (The regular meeting time is scheduled for every Tuesday at 14:00 pm).

4.Assign work tasks to each supervisor and the foreman of each post.

5.In order to adapt to the development, the organization and various rules and regulations of the front office department have been continuously improved.

6.Know how your room is booked, keep an eye on guests, and control overbookings.

7.Make suggestions to the general manager (director in charge) that are beneficial to room sales, and provide information feedback for the general manager (director in charge) to refer to and make decisions.

8.Strengthen horizontal links with relevant departments.

9.Supervise the work progress of the foreman of each post and correct the deviation.

10.Responsible for the safety and fire protection of the department.

11.Regularly review the Guest Services Manager's work diary and weekly summary report.

12.Assist the general manager (director in charge) to do a good job in VIP reception.

What are the main duties and responsibilities of the Food & Beverage Department in the hotel?

Which ministry are you referring to?

Room attendant, it seems to be just this one position.

Housekeeping Job Responsibilities.

1.Housekeeping Manager 9

2.Housekeeping Manager 9

3.Public District Supervisor 10

4.Cleaning Foreman 11

5.Cleaner 11

The responsibilities of a personnel assistant are:

Assist the HR manager or supervisor in handling daily work affairs, complete the work tasks assigned by the supervisor, or complete the affairs within the scope of job responsibilities independently. The personnel manager or supervisor is to have overall control over all the personnel work in the company, coordinate the problems of various departments in the personnel work, ensure the normal operation of the company's personnel system, and put forward reasonable suggestions and predictive management on the company's personnel work to avoid the company's losses caused by inadequate personnel management.

The responsibilities of the Personnel Deployment Supervisor are:

According to the needs of hotel operation, the manpower structure of the hotel, the quantity and quality of all kinds of personnel are reasonably allocated, and the surplus and shortage are adjusted. Its main work content is:

1. Implement the policies and regulations of the state and the hotel on the deployment of personnel and labor and the recruitment of employees;

2. Implement the relevant personnel and labor regulations, procedures and systems formulated by the personnel department of the hotel.

3. According to the needs of hotel operation, the required staff should be equipped reasonably and in a timely manner.

4. Grasp the basic situation of the store staff, and put forward the opinions on the adjustment of the surplus and vacancy of the store staff.

5. Prepare the position, formulate the recruitment plan, organize the implementation of interviews, recruitment, etc.

6. Organize and handle recruitment, assessment, rewards and punishments, dismissal, external transfer, political review and other procedures.

7. Organize the recruitment of interns to ensure the smooth flow of various employment channels.

8. Complete other tasks assigned by superiors.

Responsibilities of a Salary and Benefits Supervisor.

The wage and welfare supervisor shall implement the policies, rules and procedures formulated by the state and the hotel in terms of wages, benefits, labor insurance, etc., and do the following:

1. According to the operation of the hotel, put forward the opinions on the salary and welfare plan and annual adjustment of the hotel.

2. Inspect and analyze the implementation of the hotel's salary and welfare plan, and put forward suggestions and methods for improvement.

3. Complete the work of employee positioning, grading, assessment and promotion.

4. Check the monthly employee attendance statistics and management.

5. Supervise and review the distribution of employee rewards and punishments, overtime allowances, and put forward opinions.

6. Put forward the hotel's improvement opinions on labor protection, safety production, labor health, etc., and supervise and review the distribution of labor protection supplies.

7. Organize the signing and verification of labor contracts for employees, and do a good job in handling labor disputes.

8. Handle the procedures for employee retirement and resignation, and manage employee labor insurance, work-related injury and leave.

9. Complete the relevant work assigned by the superior.

Responsibilities of the Head of Statistics of the Personnel Department.

1. According to the requirements of the superior, fill in the report of each lamp accurately and in a timely manner, and put forward constructive suggestions.

2. Make regular reports on personnel and labor statistics in the store.

3. According to the changed situation, adjust the relevant personnel information, organize and manage the relevant affairs ledger, card and registration management.

4. Organize the evaluation of various professional and technical titles, establish full technical files, and complete the annual assessment and evaluation.

5. Organize performance appraisal of employees, and organize technical level certification and evaluation of technical positions.

6. Handle the procedures for all kinds of personnel to go abroad.

7. Handle the procedures for employee transfer.

8. Complete other tasks assigned by the leader.