What is the cause of the crash of mobile phone software? How to solve it?

1. There are too many programs running in the background.

Open an app, after using it, most people return to the desktop of the phone by pressing the back button of the phone, thinking that this is to quit the app, but in fact there is no real exit from the app. As a result, more and more apps run quietly in the background over time, and when the number reaches a certain level, it will cause the phone to crash.

Many people will be too lazy to upgrade the app, but when the app version is too low, it will be incompatible with the mobile phone system. In the same way, when the mobile phone system version is too low, it will not be able to meet the requirements of APP operation. As a result, there will be a flashback.

3. Mobile phone poisoning.

Mobile phone application software installed from unknown channels** may carry malicious **, resulting in mobile phone poisoning or interception by anti-virus software.

4. Software conflicts.

There are too many software installed on the phone, and due to the different degrees of optimization of each, it is easy to have conflicts and crashes. In particular, if there are too many installations of the same type of software, this phenomenon is more likely to occur, after all, there is a competitive relationship between each other.

Solution: Check your phone once in a while, and uninstall some apps in time if you don't use them. Try not to install too much software of the same type, and it is recommended to replace it with a small program if you use it occasionally.

This is mainly for Android phones, due to the characteristics of the Android system, the phone will produce more and more cache files, and the phone will crash when it exceeds a certain load.

Phone Crash Solution:

1. Turn off your phone and restart it.

2. Check whether the phone has enough RAM. Some software or games will take up a large amount of running memory when running, and if the phone is running with insufficient memory, the game or software may not work properly.

3. Try to uninstall some software that you don't use often.

5. Check whether the software installation requirements match the mobile phone. Since Google has previously withdrawn from the Chinese mainland market, Samsung tablets listed in Chinese mainland do not have Google Play and other Google apps built-in.

1. Try restarting the software.

2. Upgrade the system and software to the latest version.

The new version improves compatibility and stability, you can try to upgrade the system, and check the upgrade to the latest version in the app store or software.

3. Check the software compatibility.

Search for the app store to see if it's compatible with the latest version of your device, or test it against the same Android version of your device. If the app store prompts incompatibility, or this problem occurs on similar devices, it may be a problem with the app itself, and it is recommended to consult software customer service to find a solution.

4. Check the software permissions.

If the device disables certain permissions for third-party software, it may cause the software to crash. You can go to Settings - Apps & Permissions More Settings - Permissions Management Find the software, allow all permissions, and then open it to see.

5. Clear the software data.

Back up the data, it may be that the app cache file is abnormal, you can go to Settings - Application and Permissions More Settings - Application Management - Find the Software - Storage - Clear Data. (This operation will erase the original usage data of the software, and the data cannot be restored after the operation).

<>6. Uninstall and reinstall the software.

Back up your data, long press the software icon on your desktop - uninstall the app, and then re-install it in the app store. (This will delete the software data, and the data cannot be recovered after the operation.) ）

7. Clean up the running memory and storage space.

Use iButler to clean up the storage space of the device in time, and uninstall the software that is not commonly used, so as to keep the remaining storage space at more than 20%.

If you are using an OPPO mobile phone, a single software crashes.

If you only find a crash in a specific software during daily use of the phone, you can check it by following the following methods.

Go to "Settings" - "Application Management" - Application List, find the software, "Clear Data" and "Clear Cache" to clear the cache data generated by the software when it was running in the past;

The above operations will lose information in the software, such as the game progress of a single-player game, so it is recommended to back it up.

Multiple software crashes.

If the phone is stuttering, slow, and irregular, you can check for several possible causes.

The running memory of the mobile phone does not have enough space, if you need to run the memory sufficiently, you need to develop the habit of closing the background application in time;

The storage space of the phone is not enough, and there is no extra space to save the cache files when the program is running; Go to "File Management" to view your phone's available storage, or you can select "File Cleanup" to clean up unwanted cache files;

Exit, uninstall, and have incompatible software with the phone, such as some third-party butler software;

If the software crashes after the phone is damaged by external forces (collision, water ingress, etc.), you can bring the phone to the OPPO service center for processing.

If you are using a Huawei phone and the app crashes on your phone, the app version is outdated, the app permissions are not enabled, or the system memory is insufficient

1.Restart the app.

2.Uninstall the reinstalled app.

3.Clear the cache data.

1) It may be that there is an abnormality in the app cache file, you can delete the app data attempt: open Settings, search for app management, find the specific app, and then click Store > Delete data.

2) Insufficient system memory may cause some applications that occupy a large amount of memory to crash, so it is recommended that you clean up your device storage space in time. It is recommended to ensure that at least 20% of the available memory is left.

4.Still can't solve it?

1) If an app keeps crashing, we recommend that you call Huawei** customer service at 950800.

Repair spare parts** inquiry.

Make an appointment for service. Boarding service.