The relationship between normalcy management and crisis management

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What is the impact of the crisis on the management and operation of the organization: it affects the overall operation of the business strategy of the enterprise The development of enterprises generally has a set long-term plan and strategic goals, and the enterprise formulates a specific business plan and establishes a phased action plan around it. In good times, the goals and plans of the enterprise can be fully realized, and once a crisis breaks out, all plans, plans, and goals will be distorted.

What is the impact of the crisis on the management and operation of the organization?

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What is the impact of the crisis on the management and operation of the organization: it affects the overall operation of the business strategy of the enterprise The development of the enterprise generally has an established vision and strategic goals, and the enterprise formulates a specific business plan around it and establishes a phased action plan. In good times, the goals and plans of the enterprise can be fully realized, and once a crisis breaks out, all plans, plans, and goals will be distorted.

The following related extensions, I hope to help you: reduce the business reputation of the lifeline of the enterprise is the product line and brand effect, consumers are the bridge between the two, if a product is defective, it will inevitably affect the public recognition of the product brand, when consumers have doubts about a certain brand of products, this product is only one step away from death. If an enterprise suddenly has a crisis caused by products, it will inevitably seriously affect its business performance, deteriorate the business environment, make the public question it, and ultimately reduce its business reputation, such as the defeat of domestic milk powder after the Sanlu milk powder incident.

Curbing the public's desire to consume more than 90% of the enterprise crisis is caused by product defects, the crisis caused by the product often causes the public to the reputation and trust of the relevant enterprises to decline sharply, so that consumers are discouraged from the problem products, talk about the "goods" color change, and even form a fear psychology, when consumers are resistant to a certain product, his desire to consume is greatly reduced, or even no longer produce the desire to buy such products, such as Jinhua ham, Sichuan pickles, poisonous melon seeds, A series of food safety incidents, such as poisoned rice, have caused consumers to drop their consumption sharply. The crisis of destroying the image of the organization is like only preventing, but not accurately, when it breaks out, where it erupts, what is the degree of imitation of the outbreak, and why it erupts, all of which are not subject to human will. Therefore, after the outbreak of the crisis, it is always necessary to throw away the wreckage and fragments to give the public a basis for commenting, so that the organization will be ashamed.

The aftermath of a crisis is often left scarred by the organization.

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Crisis management is the process of planning, decision-making, dynamic adjustment, resolution and employee training in response to various crisis scenarios, with the aim of eliminating or reducing the threats and losses caused by the crisis. Crisis management is a special management science, which is to respond to sudden crisis events, resist sudden disasters, and try to reduce the lowest point of damage and establish a prevention, treatment system and countermeasures in advance.

Crisis management refers to the relevant mechanisms for responding to crises. Specifically, it refers to the dynamic process of continuous learning and adaptation in order to avoid or mitigate the serious damage and threat caused by the crisis, so as to organize and plan learning, formulate and implement a series of management measures and response strategies, including crisis avoidance, crisis control, crisis resolution and post-crisis recovery.

In a sense, any measure to prevent a crisis from occurring, any effort to eliminate the risks arising from a crisis, is crisis management. But we put more emphasis on the organization, learning, adaptability and continuity of crisis management.

Crisis management is to find the inevitability in the accident, find the favorable factors in the crisis, grasp the law of the crisis, master the methods and art of dealing with the crisis, try to avoid the harm and loss caused by the crisis, and can alleviate the contradictions, turn the harm into benefit, and promote the healthy development of the enterprise.

Content from the user: Manage Resources.

Article 2001.

A crisis is one that is sudden and has a serious impact on the survival and development of the organization. The sudden occurrence of mismanagement within the organization and the external environment can be uh, the organization is in trouble, and then it seriously affects the survival and development of the organization, so crisis management of the organization is very important for the sustainable development of the enterprise organization.

Let me give you a supplementary example: from the perspective of human resources, the good labor relations of employees is the response to crisis managementSome crises are better than avoided labor relations in daily life, such as labor contracts, various labor standards, etc.

Studying and understanding crises, grasping the laws, turning dangers into relief, and turning crises into opportunities are the common pursuits of all social organizations in the face of conflicts and crises. As a result, crisis management emerged as a management system and as a theoretical model.

For the concept of crisis management, there is no unified statement in the academic circles at home and abroad, and different scholars have defined it from the perspective of their own research, and through analysis and induction, there are mainly the following four views:

First, crisis management is a kind of situational management, which refers to the management of situations in which an organization is exposed to potential threats and actual damage, with the aim of restoring the normal operational order and development state of the organization. For example, Green believes that crisis management is to "control the situation as much as possible, control the losses within a certain range in the crisis event, and strive to regain control after the situation gets out of control", and "the purpose of crisis research and management is to minimize the occurrence of human social tragedy." ”

Second, crisis management is a kind of resource management, which aims to effectively integrate and allocate various resources of the organization in the shortest possible time, so that the organization can turn the crisis into safety. "Crisis management means mobilizing available resources and adopting all possible or feasible ways and means to limit or even eliminate crisis behaviour so that existing crises can be resolved and the profits and losses caused by crises can be minimized. ”

Third, crisis management is a kind of communication management, which refers to a series of processes carried out by the organization to resolve conflicts and avoid conflicts with communication as a means and for the purpose of resolving crises. Mitroff and Pearson argue that collecting, analyzing, and disseminating information is the immediate task of crisis managers. In the first few hours of a crisis (or the first few days of a long crisis), managers should take a series of key actions in parallel.

These actions are "screening facts, in-depth analysis, controlling losses, and strengthening communication".

Fourth, crisis management is a kind of behavior management, which aims to form a set of effective crisis response mechanisms and behavioral strategies that integrate pre-control, in-process management and post-event recovery. "Crisis management is an organizational behavior, which is the sum of the actions taken by the organization to analyze, defuse, and prevent all crisis factors. "Crisis management refers to the actions taken by the organization to analyze, defuse, prevent and so on on all the factors that cause crises.

Although the above is to define crisis management from the four key words, in fact, crisis management is a crisis management system that includes situation, resources, communication and behavior. Crisis management is an organized, planned, continuous and dynamic management process based on the organization's understanding and judgment of potential or current crises, using relevant forces and resources, and taking effective measures to deal with adverse situations, so as to reduce the destructiveness of the crisis and even turn the crisis into an opportunity.