The vivo phone is dead, it is forced to boot up, and some applications are no longer available

You can press and hold the power for 30 seconds to force restart to see if it can be turned on normally. If it still can't be turned on normally, you can take your mobile phone to the local vivo customer service center for testing and processing. Through this link.

1.Please press and hold the power button for 15 seconds to see if it can be turned on. 2.

Please charge for a while, then press and hold the power button for 15 seconds to see if it can be turned on (there is no prompt for recharging the phone when it is completely empty) 3You can press and hold the volume + button to enter recovery mode, press volume - select recovery mode, then press the lock screen key to enter recovery mode, press volume - select wipe data factory reset and then click the lock screen key, and after the interface jumps to, select reboot system now to restart the phone (doing this will lose all the data on the phone (except the data on the TF card), Including installed applications, **books, short messages, etc. When there is a serious abnormality in the mobile phone and there is no other way to solve it, use this item with caution.

Instructions for firmware upgrades.

Copy the firmware package to the SD card, and the SD card is connected to the computer with a card reader to copy) If the problem cannot be solved through the above methods, please contact the after-sales service center, and the after-sales service center address can be found in the settings - general more settings - after-sales service menu. You can also go to vivo official ** to check the address of the after-sales service center.

The phone freezes can be handled as follows:

1. Force restart your phone.

Force Restart Method:

Models released before September 2017 (models before x20): Press and hold"Power button"More than 12 seconds.

Models released after September 2017 and new models released later (x20 and later): Press and hold at the same time"Power button"+"Volume down key"More than 10 seconds.

NEX 3 NEX 3S: Press and hold the top round button for more than 10 seconds.

2. Check whether the system version of the mobile phone is the latest version, the system update will improve the compatibility of the system with third-party applications and the stability of the system, and some new versions will also add some new features.

3. Some third-party software is incompatible with the system, which may lead to the phone crashing and restarting, etc., it is recommended to press and hold the software icon on the desktop > Application Information > Store or [Settings" > Application & Permissions > App Management > Find the corresponding software > Store] and click it"Clear data"with"Clear the cache"If necessary, please back up the software data, uninstall the software and reinstall it in the app store.

4. Please check the remaining storage space of the mobile phone, if the storage space is low, the system performance will drop sharply, it is recommended to use i Butler to clean up the storage space of the mobile phone in time, and uninstall the software that is not commonly used, and keep the remaining storage space at more than 20%.

5. If necessary, you can back up your mobile phone information, and then enter [Settings" System Management > Backup & Reset > Clear All Data] to reset your phone. (Note: The operation of clearing all data will erase all data on the phone (except SD card data), including installed applications, **Ben, etc., please back up the important data in the phone before this operation.)

6. If the above methods fail to solve your problem, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to vivo customer service center for testing.

Tips: It is recommended to bring relevant purchase vouchers (such as: purchase invoices, warranty cards, etc.) when you go, and consult the staff of the consultation center in advance to ensure that the staff go there during normal working hours, avoid running empty, and pay attention to safety on the way to and from the service.

1. First confirm whether the battery of the mobile phone is sufficient, use the original charger and data cable to charge for 20 minutes, and observe whether the screen shows the charging screen? If the screen is not displayed, you can try charging the phone with another charger and data cable for 20 minutes to see if there is a charging screen.

2. Please try to force restart your phone, press and hold the "power button" for more than 12 seconds to force restart, observe whether it is restored, and check whether the power button and volume button are stuck by the protective case.

Force Restart Method:

Models released before September (models before X20): Press and hold the "Power button" for more than 12 seconds.

Models released after September and new models (X20 and later): Press and hold the "Power Button" + "Volume Down Button" at the same time for more than 10 seconds.

3. NEX 3 NEX 3S: Long press the top button for more than 10 seconds, if the above methods are not improved, you can bring your mobile phone to the service center for testing and processing, pay attention to WeChat***"vivo" or "vivo customer service" to inquire about the service center address**, it is recommended to contact before going to ensure that there is a staff to receive you and then go over, so as to avoid delaying precious time and running in vain.

There are many reasons why the vivo smartphone crashes and can't turn on, you can check it by pressing the following methods:

1. Battery problem:

Battery aging is the most common cause of failure, and it is also the easiest to check out.

2. Micro switch problem:

This is also the unique cause of crashes of some mobile phones, which can be completely solved by fixing the switch or shorting it directly.

3. WiFi chip problem:

If the wifi chip is broken, it will also cause frequent crashes, or even can't turn on the phone, either change the chip, or flash a non-wifi rom can solve it.

4. ROM Problem:

In fact, most of the ROMs are no problem,Individual ROMs will have the problem of sleeping dead after wifi standby,But most of them are caused by the conflict of the software installed in the back,Brush a more stable ROM generally will not often crash。

5. Dial panel problem:

Some dial panels will conflict with the ROM core, and some call management software, such as Celedail, etc., will be fine if you uninstall it.

6. Motherboard failure:

This is the most troublesome, and it can't be solved by yourself, so you can only go to a trustworthy repair shop for inspection.

Note: The Y18L battery is not detachable and needs to be tested after sale.

Summary. 1. Shut down and restart. When the vivo phone crashes, press and hold the power off button for three seconds, force it to shut down, and turn it back on again.

2. Double-clear the phone. Press and hold the power button and the volume + button at the same time for three seconds, and the letters "vivo" will appear on the screen, then release the power button, continue to press the volume + button, and finally select "Clear Data".

3. Clean up the memory. Use the one-click cleaning function of vivo mobile phone itself to clean up the memory.

What should I do if my vivo phone crashes and can't be turned on?

1. Shut down and restart. When the vivo phone crashes, press and hold the power off button for three seconds, force it to shut down, and turn it back on again. 2. Double-clear the phone.

Press and hold the power button and the volume + button at the same time for three seconds, and the letters "vivo" will appear on the screen, then release the power button, continue to press the volume + button, and finally select "Clear Data". 3. Clean up the memory. Use the one-click cleaning function of vivo mobile phone itself to clean up the memory.

You try the above.