Hello, what does it take to be a housekeeping supervisor?

1. Responsible for organizing and arranging the cleaning of guest rooms and public areas;

2. Supervise, train and assess subordinate employees to implement cleaning and service work according to standards and processes;

3. Ensure that the hotel rooms are clean and the facilities are in good condition;

4. Meet the service needs of guests and be responsible for the management of guest room items;

5. Assist the engineering staff to complete the maintenance project of guest rooms and public areas.

Summary. To be a good housekeeping supervisor, you need to be familiar with the rules and regulations, have good communication skills, maintain a productive work style, focus on teamwork, constantly learn and improve your skills, and maintain a good service attitude.

To be a good guest room manager, you need to be familiar with the rules and regulations, have good communication skills, maintain an efficient working state, pay attention to teamwork, continue to learn and improve your skills, and maintain a good service attitude.

Can you add, I don't quite understand it.

1.Familiar with the operation and management of the room department: understand the rules and regulations, work processes and operating procedures of the housekeeping department, and master the standards and requirements of room cleaning, maintenance, equipment management and other work.

2.Good communication skills: communicate effectively with guests, employees and other departments, solve problems and complaints of customers in a timely manner, and report work progress and problems to superiors.

3.Maintain Efficient Workflow: Plan and schedule the work of the housekeeping department to ensure that room cleaning and maintenance work is completed on time to ensure the guest experience and satisfaction.

4.Focus on teamwork: work closely with other staff in the housekeeping department to complete various tasks and improve work efficiency and quality.

5.Continuously learn and improve your skills: pay attention to the latest developments and technological developments in the industry, participate in training and learning courses, and improve your professional skills and management level.

6.Maintain a good service attitude: customer-centric, provide high-quality service, so that guests feel warm, comfortable and satisfied.

System: Housekeeping Supervisor.

Job description: 1. Accept the command of the room manager, preside over and supervise the work of the foremen and waiters.

2. Inspect the responsible points of the guest rooms, spot check the hygiene of the guest rooms, and check the VIP rooms and guest rooms.

3. Coordinate well with the foreman and the clerk of the room center, schedule shifts and daily work plans, do a good job in the internal relationship of employees, cooperate with the floor foreman to check the room when the room is tight and the residents are long, 4. Learn to deal with emergencies and complaints.

5. Work closely with the front office department, engineering department, sales department and relevant departments to check the room status at any time and provide accurate room conditions.

6. Participate in the regular work meeting of the department, preside over the foreman and staff meetings, convey and arrange the resolutions of the meeting and the instructions of the superiors. Perform and complete the tasks and requirements set by the department.

7. Directly command and dispatch the daily work matters, inspect all areas of the housekeeping department, supervise and guide the work quality and service effect of each department of the housekeeping department, maintain the hotel standards, implement and guide the work quality and service effect of the housekeeping department, maintain the hotel standards, and implement the rules and regulations and working procedures of the housekeeping department, and the quality standard requirements.

8. Supervise the work effectiveness and behavior of the foreman of each department, assist the foreman in his work, guide the foreman to solve problems, participate in the acceptance of guest complaints, assist the department manager to solve the complaints of the hotel and employees, and deal with the disciplinary problems and general problems of the department's subordinate employees.

9. Assist the department manager, the clerk of the room service center, and the foreman of each department to complete and improve the management of guest room materials, supervise the implementation of the material distribution system of each department, and control the consumption and use of materials in each department.

1. Supervise and inspect the sign-in of employees and the grooming of employees to ensure that each employee arrives on time and in accordance with the standards.

2. Check the daily floor work assignment sheet.

3. Go to the floor to check the work of the waiter, and correct the situation in time.

4. Preside over regular meetings and put forward matters that need to be improved in the work.

5. Check the VIP rooms and random check rooms to ensure that the rooms are clean and tidy and meet the hotel's cleanliness standards.

6. Check the VIP rooms that will arrive at the store every day, and make sure that all the preparations are made before the guests arrive at the store to ensure that the rooms meet the cleaning standards.

7. Check the vacant and bad houses, and solve the problems in time.

8. In the process of ward rounds, conduct correct and appropriate training for supervisors and waiters to ensure that employees can work independently and meet the hotel's cleaning standards.

9. For employees with problems, the crux of the problem should be found and found out in time, and appropriate pre-dinner treatment should be carried out to ensure the normal operation of the work.

10. Supervise and inspect the floor at any time.

11. During working hours, do not get other areas to be crossed, and the main time should appear on the floor.

12. You must check all the work and make sure that all things have been completed before you can leave the post and regret the number of off-duty.

13. Before leaving work, all handover work reports must be written.

14. Do a good job of safety precautions.

Supervisor of the housekeeping department Job Responsibilities Job Overview: The floor supervisor is mainly responsible for arranging, inspecting and supervising the floor attendants to complete the housekeeping tasks according to the standards and procedures, and is directly responsible for the Hakka manager for the guest 1, and his subordinates include the floor foreman, clerk and floor attendant. Provide high-quality services, and do a good job in the maintenance of guest room equipment to ensure the safety of operating appliances and floors.

Job requirements: 1. Ability a) Have certain knowledge of hotel room management. b) Familiar with the purpose of cleaning and guest room supplies and the performance of the machine.

c) Have the ability to assign work, supervise the operational training of staff, and evaluate the work of subordinate employees. d) Ability to liaise and coordinate with other departments. e) The policies and guidelines of the Anzhao Hotel and the ability to deal with guest complaints flexibly.

2. Experience: a) Familiar with the business process of housekeeping and providing various types of housekeeping. b) Knowledge of housekeeping and maintenance and housekeeping knowledge and service procedures.

c) Be familiar with the rules and regulations of the hotel and the management norms of the department. 3. Conduct; a) To maintain the reputation or interests of the Hotel and the Department. The Hotel and the Department shall not be defamed, directly or indirectly, in any language or conduct in order to damage the reputation or interests of the Hotel and the Department.

b) The system shall not be modified without permission. Enforce policies, laws, regulations, hotel and departmental policies and systems without alteration or distortion. c) It is strictly forbidden to divulge confidentiality, and without permission, it is forbidden to use, copy or reproduce in any form or disclose to the outside world the confidential information of the store and the Group, including software programs, operation manuals and all other operational and operational information provided by the hotel and the department.

Job description: 1. Convey the instructions of the housekeeping department in a timely manner and arrange, arrange and implement them. 2. Arrange, deploy employees on duty and vacation, assign specific work to subordinates, inspect and supervise whether the actual operation of employees meets the standards, and ensure service efficiency and quality.

3. Prepare for the arrival of special group VIPs and welcome important VIPs. 4. Inspect the VIP room every day, check the guest rooms and vacant rooms, and inspect the public areas and logistics places on the guest room floor to ensure that the room layout, service and cleanliness meet the standards. 5. Responsible for keeping and monitoring the use and storage of linen and supplies on the floor.

6. Maintain the normal operation of various facilities and equipment, check and follow up the progress of maintenance. 7. Arrange regular cleaning of guest rooms according to the department's cleaning plan. 8. Regularly carry out on-the-job training to evaluate employee performance.

9. Fill in the log of each class and follow up the work completed at the end. 10. Complete other tasks assigned by the superior.