-
Dear Lenovo users, hello!
We apologize for the inconvenience caused by the use of your mobile phone.
According to the description, Lenovo A288T mobile phone can be connected to other wireless network network use, indicating that the WLAN function of the mobile phone is normal. If you are connected but cannot access the Internet, the wireless network is abnormal.
Please try it as follows:
1. Wireless network availability: It is recommended that you use other devices to connect to the wireless network, compare whether you can connect to the Internet normally, if you can't connect normally, it is recommended to re-set the wireless network, such as changing the channel, encryption mode, etc.;
2. Whether dial-up is required: some telecom network users use ADSL to access the Internet, and need to dial up to verify their identity through PPPoE, and the mobile device cannot be verified, so it cannot be connected to the Internet, and you can contact Telecom customer service (Telecom customer service**: 10000) for further consultation;
3. Number of wireless network connections: It is possible that there are too many users using the current network connection, resulting in the inability to use the network normally, so it is recommended to try it during idle periods;
4. Wireless network signal: When the wireless signal signal is weak, it may lead to the inability to connect normally or the application cannot be connected to the network normally, it is recommended to move the mobile device to a strong wireless network signal to try;
5. Wireless network restrictions: Some network service providers or network departments will restrict the use of wireless networks, such as binding the MAC address of the device that can be used, and it is recommended that you check with the corresponding network service provider or management personnel;
6. Wireless network in public places: If you are visiting the wireless network provided by the merchant or the operator, you may need to verify additional user name or authentication code and other information, usually after successful connection, you can open the browser and enter the corresponding user name and password to use it normally, it is recommended to consult the customer service of the merchant and the operator for specific conditions;
7. If the above suggestions still cannot be improved, it is not excluded that the compatibility between the routing equipment and the product is caused, and it is recommended that you replace the wireless network or routing equipment for use;
It is recommended that you conduct a simple investigation based on the above suggestions, and if it cannot be improved, please send it to the repair site in time.
You can log in to the official website to check the address.
-
We apologize for any inconvenience this may cause and affect your use.
If you have other wireless networks nearby, please try to compare:
a. Other networks can be connected normally, you can judge that the mobile phone system and hardware function are normal, please try as follows:
1. Wireless network availability: It is recommended that you use other devices to connect to the wireless network, compare whether you can connect to the Internet normally, if you can't connect normally, it is recommended to re-set the wireless network, such as changing the channel, encryption mode, etc.;
3. Number of wireless network connections: It is possible that there are too many users using the current network connection, resulting in the inability to use the network normally, so it is recommended to try it during idle periods;
4. Wireless network signal: When the wireless signal signal is weak, it may lead to the inability to connect normally or the application cannot be connected to the network normally, it is recommended to move the mobile device to a strong wireless network signal to try;
6. Wireless network in public places: If you are visiting the wireless network provided by the merchant or the operator, you may need to verify additional user name or authentication code and other information, usually after successful connection, you can open the browser and enter the corresponding user name and password to use it normally, it is recommended to consult the customer service of the merchant and the operator for specific conditions;
7. If the above suggestions still cannot be improved, it is not excluded that the compatibility between the routing equipment and the product is caused, and it is recommended that you replace the wireless network or routing equipment for use;
b. If other networks cannot be used normally after being connected, it may be caused by abnormal system or hardware functions
1. Please back up the fuselage data and try to restore factory settings;
2. If it still cannot be improved after recovery, please take the time to go to the local maintenance site to test and process the system and hardware.
If the conditions are limited and you cannot compare with other wireless networks, it is recommended that you conduct a simple investigation based on the above suggestions, and if it cannot be improved, please send it to the repair site in time.
Lenovo Authorized Repair Site Query:
-
One is to see if the route has been filtered by physical address, and the other is to set the DNS in the local connection, and use manual settings instead, just use this.
-
Make sure your routes are configured correctly.
-
Lenovo A228T uses MTK's chip, so you can use MTK's line brush tool to brush into the system.
The bag has been sent to you, and there are instructions in the operation method.
-
We apologize for any inconvenience this may cause and affect your use.
To connect the device to WIFI operation, please refer to: enter the system settings - WLAN (open), enter the WiFi settings to find the name of the wireless hotspot set, click to connect to the network - enter the password - connect to access;
If the WLAN switch cannot be turned on properly, the system may be abnormal. Here it is recommended that you back up your contacts, text messages and other data, and then restore the factory settings to try to solve the problem.
If the problem still cannot be effectively solved, it is recommended that you go to your local Lenovo authorized repair station for engineers to repair and test.
Lenovo Authorized Repair Site Query:
-
Go and return it, mine is the same, I bought it today, and when I got home, the wifi will be a symptom with you, obviously bad, and I will return it tomorrow.
-
Hello. First of all, carefully check whether the wireless network such as the router is working properly, and then analyze the phone.
1. The wifi icon in the status bar is highlighted; If the icon is highlighted, it means that it is connected to a WiFi network; If the icon is gray, it means that it is not connected to a WiFi network; Also know the network signal strength of the wifi.
2. If you are not connected to WiFi, go to Settings - > Wireless & Network - > WLAN Settings - > Menu Key - > Advanced and confirm whether "Static IP" is checked. (Normally, it is not necessary to set it to a static IP).
3. If you have been connected to WiFi, you need to troubleshoot
1) Whether this router supports the Internet function. For example, whether access to certain ** is restricted; whether to limit the number of connected users;
2) Whether the WiFi network is public or not, if it is a public network such as CMCC or Chinanet, it may not be able to access the Internet;
3) If the computer is connected to the network, can it directly access the Internet, if the computer is connected to the network, it needs a dial-up operation to access the Internet, then the user is using the wireless routing modem, not the wireless router. After the mobile phone is connected to the wireless routing modem, it cannot access the Internet, which is a positive residual collapse phenomenon. (There is individual user feedback, but the number is not large).
4) If the user is connected to wifi, after connecting and entering the password, the input button is gray. Please confirm the number of digits in your password. (The number of bits of the A60 password must be greater than 8 digits).
5) Connect to the wifi network and can't access the internet, or if the mobile phone used to be able to access the Internet normally, and suddenly can't access the Internet, it is recommended that the user turn off the vertical circle again, and then turn on the wifi function, or restart the mobile phone, and then connect to the wireless network.
-
Lenovo and Lingyuan do not have an A2987T mobile phone, if the Lenovo A298T mobile phone cannot connect to the feet WiFi problem, it is recommended to upgrade the software at the local Lenovo mobile phone authorized site.
You must have used more than 2 routers. Although the IP address you think you have obtained indicates that you are connected to the Internet, you just can't access the Internet. This shows that the IP you think you are not the IP that really surfs the Internet. >>>More
Wireless routers, desktop buy wireless network cards need a user name, why can a laptop be able to access the Internet without a user name. >>>More
Yours is dial-up to the Internet, or can you play when you turn it on.
Manual setting (static setting), according to the IP address automatically obtained by others (not the same, for example, someone else is N, you set a different from N), subnet mask, gateway, DNS (other people's DHCP address is generally a gateway, you can't be the same), recommend a few DNS for you >>>More
You are connected to the wireless network, but the network does not send you data, does not respond to your needs, one is that the network is not connected to the network, is in arrears and so on,,, and the other is, to be bound to the MAC address, you do not have the right to access the Internet, can not access the Internet, you are restricted...