What differentiated products or services can e commerce enable enterprises to provide to customers?

The electronicization of transactions, the simplification of relationships

Hello, it's an honor for me to answer your questions, it takes a little time to sort out the answers, please be patient and wait for Oh dear, 1. E-commerce between enterprises and consumers (Business to Consumer, that is, B2C), on behalf of enterprises: Tmall, Amazon; 2. Business-to-business (i.e., B2B) between enterprises, representing enterprises: Ali pants debate; 3. Consumer to consumer (C2C) between consumers and consumers, representing enterprises:

ebay、**；4. E-commerce (online to offline that is, O2O) between offline business and Internet Hu's lack of network, representing enterprises: Meilele in the furniture online shopping market; 5. A new type of e-commerce model (business-operator-business i.e., BOB) in which a product or service transaction is reached between a business and a purchaser through an operator; 6. B2Q (enterprise online shopping introduces quality control) mode, through the introduction of third-party engineers and technical service personnel in the procurement process, the first pre-sale factory inspection, after-sales installation, commissioning and maintenance and other services. The above is my reply, if it can help you, please give a like, I wish you a happy life

The function of e-commerce is generally the same as the first function, such as product upload function, product shelf function, product management function, order management, order distribution system, activity management, member management, logistics system, payment function, ERP system, etc., the current e-commerce system with complete functions should be [MCMORE] e-commerce system.

Business-to-business e-commerce is abbreviated as B2B.

B2B (also written as BTB, is the abbreviation of business-to-business) refers to the business model of business and business between enterprises through private networks or the Internet to exchange and transmit data and information, and carry out transaction activities. It will integrate the intranet and the company's products and services with customers through B2B** or mobile clients, and provide customers with better services through the rapid response of the network, so as to promote the business development of the enterprise. Business-to-business e-commerce is abbreviated as B2B.

B2B refers to the process in which both the supply and demand sides of e-commerce transactions are merchants (or enterprises, companies), and they (they) use Internet technology or various business network platforms to complete business transactions. E-commerce is a concrete and major manifestation of modern B2B marketing.

The concept and characteristics of e-commerce

E-commerce refers to the Internet, intranet and value-added network in the form of electronic transactions and related service activities, but also the electronic and networked aspects of traditional business activities. The characteristics are: universality, convenience, integrity, safety, coordination, etc.

Definition of e-commerce

E-commerce in the narrow sense generally refers to commercial transactions based on the processing and transmission of data (which can be text, sound, and image) through an open network. E-commerce in a broad sense refers to a new business model, using unprecedented network methods, involving intranet and Internet and other fields to connect customers, sellers, merchants and enterprise employees, and deliver valuable information to people in need.

Dear, hello, I am happy to answer for you, the generation of e-commerce customer service 1, customer demand Customer demand is an uncontrollable factor of the enterprise. The ever-changing needs of customers and the differences in consumption habits and preferences for consumption expenses determine the huge impact of this factor on the expected service quality. 2. Comparison of experience The comparison of experience means that the consumer will compare the service he has experienced with the service he has experienced from the competitor, and will compare the service he has experienced today with the service he has enjoyed before, if your service is worse than the service he has enjoyed before or from the competitor, then he will determine that the service is not good.

And the customer always wants the service to be better than he thinks. 3. Image and word-of-mouth The mutual influence between corporate image and service quality. The impact of this corporate image on the quality of service is precisely through the psychological factor of customer expectations.

Because a high image creates high expectations for customers, but also high tolerance. The two are opposites and unified. McDonald's service image is very good, so we have high expectations for him, hoping to enjoy a unique level of service at McDonald's, which in fact puts forward higher requirements for the enterprise, and also prompts the enterprise to continuously strengthen the management and innovation of service quality.

The role of enterprises in using e-commerce is mainly manifested in the following aspects:

Promote the economic development of enterprises: e-commerce can increase the sales of enterprises, improve the market structure of enterprises, reduce the operating costs of enterprises, and improve the economic benefits of enterprises.

Promote the development of enterprises: e-commerce can help enterprises expand the market, increase their competitiveness, expand business, enhance brand image, and accelerate the development of enterprises.

Promote social development: E-commerce can increase employment opportunities, improve the socio-economic structure, increase the level of consumption, and raise the level of social development.