What s different about a smart hotel? What is a smart hotel

With the increasingly fierce competition and rising customer expectations of hotels, the quality competition and competition in hotel decoration, room rooms, room facilities and other quality competition will take a back seat, forcing industry insiders to continue to seek new magic weapons to expand hotel sales, improve service quality, reduce management costs and improve customer satisfaction, so as to enhance the core competitiveness of hotels. One of the most effective means is the large-scale application of advanced information technology. Change the traditional sense of the hotel industry competition and management mode, and then win a new competitive advantage.

Therefore, the competition of hotels will be mainly in intelligence, personalization, and informatization, and smart hotels are quietly emerging. With the improvement of living standards, we often take advantage of holidays to travel, one is to enjoy a pleasant holiday time, and the other is to relax our body and mind. But after all the hard work, of course, I hope to live in a warm and intimate hotel like home.

Automatic lighting effects, indoor temperature and humidity control that changes with the change of the outdoor environment, a variety of user-friendly simple operations and ......so onSuch intimate service makes you truly feel at home.

Before the guest travels, as long as the room reservation is made on the hotel's WeChat public platform, the room number will be obtained. When guests arrive at the target hotel, they can enter the room directly through self-service machine authentication, without having to go through the front desk.

When the guest enters the room, the indoor lights are quietly turned on, and the air conditioner is slowly broadcast like flowing water, air conditioning, lights, curtains, TV, stereo ......All switches can be transmitted through mobile phones or voices. Surprisingly, there may also be cute intelligent robots to accompany you to interact and chat.

The hotel is a place to provide services directly to the guests, and the smart hotel can take into account the privacy of individuals, personalized needs, and feel the convenience and comfort of high technology. Intelligent systems can improve efficiency and reduce energy consumption for hotels, which has many benefits.

The construction of smart hotel is a long-term and arduous system project, which involves not only technical problems, but also management problems; It's not a short-term construction problem, it's a long-term operation problem. In the process of smart hotel construction, due to the deviation of construction positioning, goals and tasks, the lack of long-term understanding of investment, the weak foundation of hotel informatization, and the lack of information technology talents, many serious problems have emerged. However, Ziot Zhengluo Technology has been working hard for the construction of smart hotels.

Users can directly select, book, and check out of the room, and through the APP, WeChat applet, one-click power-off, control the air conditioning, lighting, **, TV and other equipment in the room, and switch between sleep, reading, entertainment, romance and other scenario modes at will. The hotel can query the management logs, energy consumption data, and user status through the system background, and set different operation permissions through different employee management levels, so as to provide a large amount of real-time data information for the hotel, help the hotel effectively analyze and manage, realize the efficient use of hotel resources, enhance the hotel brand image, and increase user stickiness. Reduce the hotel's dependence on third-party platforms and costs, and also make customers want to actively search for hotel information, helping hotels generate greater value.

Through digital capabilities, we can improve humanized services, protect the rights and interests of customers, and make hotels more "warm" and marketable.

Smart hotels are not the life of traditional hotels, nor are they to make hoteliers unemployed, but to rebirth traditional hotels, so that hoteliers can serve guests and serve the industry more warmly.

The biggest difference between smart hotels and traditional hotels is that it uses a modern guest control system to provide customers with one-stop services from room selection, reservation to check-out, etc., using APP, WeChat applet, combined with air conditioning, lighting, TV and other equipment for intelligent management, and even deploying intelligent hardware equipment such as welcome delivery robots to serve hotel guests and reduce labor costs. Improve the guest experience through technology empowerment and reasonably reduce the hotel's operating costs. Next, we will introduce the advantages of smart hotels from different perspectives, so that users can make a reference before upgrading and deploying.

The workload of hotel operations is reasonably reduced

When the hotel is upgraded to a smart hotel, one of the advantages is the reduction of hotel operating costs such as human resources. When the hotel is upgraded to a smart hotel, because of the assistance of intelligent robots, the workload of personnel is reduced, such as a single-cabin robot can provide customers with ordering and delivery services, and the robot itself has the function of getting on and off the elevator, etc., so it is usually very common to reduce at least one front desk and service staff in each shift after upgrading to a smart hotel.

Accumulate localized data and continue to review operations

The operation of smart hotels in terms of management is also reflected in the optimization of the operation system, and can reduce the occurrence of flying rooms. For example, if the air conditioner is not turned off after the customer leaves the room, the system will control the air conditioner to turn off to save electricity if the customer does not return for the time being. There is also a smart hotel system that can also judge the occurrence of flying rooms, so as to reasonably reduce operational risks and costs.

The localized data collected during the operation of the hotel will also be accumulated and analyzed, and the operation system will be continuously optimized.

Guests enjoy cardless check-in

After upgrading to a smart hotel, guests do not need to apply for a room card when checking in, and can use mobile phones and other devices to identify and unlock. When the application of the smart hotel management system and equipment, from the check-in self-service procedures, to the continuation of the stay and check-out and other operations do not need to go to the front desk, the whole process can be completed with a mobile phone, so that there is no need to wait for the check-in procedures, and there are also single or double cabin robots to directly provide services for customers when they check in, so as to ensure that customers have a good check-in experience.

Smart home devices enhance the in-store experience

Since it is a smart hotel, the natural application is also a smart home device, customers can use mobile phones or indoor robots to control the lights and TVs in the room, air conditioners and smart curtains and other equipment with one key, and at the same time, from the bedroom to the bathroom are the automatic perception equipment of the application, so that it can achieve automatic operations such as manned and unmanned power-off, and the indicator lights along the way when customers pass through the corridor can also give customers tips and targeted lighting.

The advantages of smart hotels are compared with traditional hotels:

Intelligent control, saving labor costs.

Reduce equipment loss and can control the use of equipment remotely.

Wiring-free, saving decoration and reconstruction costs.

Scalable and accessible to other new technologies.

Kiss Smart hotel refers to a concept that uses technology to improve the quality of hotel services. This technology is able to provide guests with a safer and more convenient stay experience, as well as more personalized service. Smart hotel technologies include mobile applications, voice recognition technology, smart alarm systems, access control devices, security monitoring, programmable smart lights, visual walls, parking systems, smart operations, smart rooms, and more.

These technologies can greatly improve hotel services to meet increasing guest expectations.

Smart hotel refers to the hotel has a complete set of intelligent system, through digitalization and networking, to achieve hotel management and service informatization; It is a high-end design based on meeting the individual needs of guests, improving the quality, efficiency and satisfaction of hotel management and service, and integrating information and communication technology with hotel management.

1. Provide guests with humanized services and a more comfortable and safe environment: through remote network control, guests can feel the treatment of "home away from home" when they check in, and the switching of sleep, reading and entertainment modes reflects the meticulous humanistic care and personalized needs of Zhihu Hotel. Its weak current operation panel is not only beautiful in design and easy to install, but also convenient for hotel maintenance and ensures the safety of guests.

2. Open source and reduce expenditure, comprehensive energy-saving benefits are obvious: the smart hotel guest control system helps the hotel realize intelligent control and energy saving of air conditioning through intelligent network remote control of air-conditioning terminals in guest rooms and public areas, so as to achieve considerable economic benefits. The inductive intelligent power switch reads the card data and transmits the information to the system under the transmission of the intelligent cloud and gateway, so as to identify and judge the identity of the cardholder, and set it up separately according to the control authority of different identity personnel to prevent illegal power withdrawal.

As well as through the temperature, humidity, doors and windows, lighting, air conditioning, TV, Internet, electric curtains, air purifiers and other equipment in the guest room to achieve intelligent control and energy saving, reduce equipment energy consumption.

3. Effectively improve the management level of the hotel: the background of the intelligent facilities can comprehensively monitor the status of room service, and when the guests have clean-up, check-out and other devastating requests, they can be displayed and conveyed to the waiter in time, so as to provide guests with efficient and convenient intelligent services. At the same time, the system software can also make an objective record of the response of the service personnel through the length of time, so that the hotel can carry out the corresponding assessment and management.

That's all for the differences between smart hotels and traditional hotels.