What should I do if the incoming call on my Samsung phone suddenly goes silent?

As mentioned above, the "Turn off all sounds" option is enabled, then there will be no sound from the handset when talking on the mobile phone, and the other party cannot be heard, to solve this problem, please follow the steps below to set the operation:

1. First open the app on your phone's desktop.

2. After entering the application page, select and click on the "Settings" option, as shown in the figure below.

3. After opening the setting interface, select and click on the "Vertical Auxiliary Function" option to clear the front, as shown in the figure below.

4. In the accessibility interface, select and click on the "Listen" option, as shown in the figure below.

5. Finally, cancel the checkmark after "Turn off the sound shown".

If the phone cannot call**, Samsung mobile phones are generally recommended to carry out the following steps to troubleshoot and deal with it:

1.Check to see if your phone is in airplane mode.

3.Check if you have enough balance on your phone.

4.If you can dial certain fixed chain numbers, check whether the fixed dialing function is enabled, and it is recommended to disable this function.

Note: Pin2 code is prompted when fixed dialing is disabled, and you need to contact the network operator for consultation for this password.

5.Check if the call restriction feature is set up. If so, please cancel and try to dial**.

6.Replace it with a different SIM card.

7.Back up your data (contacts, text messages, **, etc.), factory reset.

If the problem still exists, it is recommended that you bring the purchase invoice, warranty card and mobile phone to the local after-sales service center, and a professional engineer will help you test it.

Samsung Service Center Address Information Customer Service**, you can inquire through the following methods: please log in to Samsung's official website - click on the upper right corner of after-sales service - click to find Samsung Service Center - select the product you want to inquire about and the province and city where you are located to search.

The reason why there is no sound when the Samsung phone is connected:

1. There is a problem with the quality of the mobile phone. The speaker is aging or damaged, which is a hardware failure, and it is necessary to contact the after-sales service for detailed inspection and maintenance;

2. There is a problem with the volume setting of the mobile phone. Check whether the volume of the mobile phone call is turned on;

3. Water ingress into the microphone of the mobile phone. Microphone is a transducer that converts sound into electrical signals, and water ingress causes the microphone to fail to work normally, so there is no sound when it is connected;

4. The earpiece has accumulated too much dust. Too much dust build-up causes the earpiece of the headphones to clog so that the sound cannot be transmitted.

The reason why there is no sound on Samsung mobile phones:

1. There is a problem with the quality of the mobile phone itself. The speaker is aging or damaged, which is a hardware failure, and it is necessary to contact the after-sales service for detailed inspection and maintenance;

2. There is a problem with the volume of the mobile phone. Brother Xunque, check whether the mobile phone call volume is turned on;

3. Water ingress into the microphone of the mobile phone. Microphone is a transducer that converts sound into electrical signals, and water ingress causes the microphone to fail to work normally, so there is no sound when it is connected;

4. The earpiece has accumulated too much dust. Too much dust build-up causes the earpiece of the headphones to clog so that the sound cannot be transmitted.

Hello dear Samsung users:

Comments, suggestions, complaints, please click:

Let's go for repairs, there is a problem with the microphone.