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Do the math how much it will cost you to renovate your home
Each community has a property company, the quality of life of the owner in the future depends on how the property management is, so what are the requirements for doing a good job in community property management? The following will introduce to you how to do a good job in community property management.
How to do a good job in community property management?
1. The property should take the service concept of "people-oriented" to solve the worries of the owners and do a good job in property services. Most community services are only a basic service, such as only responsible for the safety and health of the community, and do not provide services for the actual and special needs of the owners. Nowadays, the owner's demand for property services has expanded, and some basic services can no longer meet the needs of the owners, so the property company must carry out self-appreciation and make diversified service forms for the owners.
2. Buyers attach great importance to the quality and service of property management, and whether the property management of the community is good or not will affect the comfort of the owner's future life; Therefore, in addition to maintaining the original property service level, the property management company should also increase the variety of services.
3. The owner complains about the property is a headache, but the property regardless of whether the owner's complaint is reasonable, it also needs to be dealt with in a timely and effective manner, and patiently listen and inquire, after accepting the owner's complaint, the acceptance personnel should classify the complaint information in a timely manner, and feedback the information to the head of the department, and deal with it in a timely manner.
4. Do a good job in the safety of the community, and standardize the management to reduce the potential safety hazards of the community.
5. Community greening protection is the primary task of property management, including publicity, reporting and other ways to improve residents' awareness of community greening. The work of greening and protection should not only be diligent, but also pay attention to science, so as to lay a solid foundation for a long time.
6. In the early days, property management was relatively simple, only to take care of the home or collect water and electricity bills and send and receive documents, etc., and now most of the high-tech and intelligent facilities and equipment have entered the residential buildings, so the scope of property management has also expanded, so if there are no high-quality professionals in property management, it is difficult to achieve modern property management.
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Summary. 1. To play the management role of the owners, the property manager should first set up the owners' committee, especially in the process of deciding the work strategy, and listen to the opinions and suggestions of the owners' committee.
1. To play the management role of the owners, the property managers should first set up the owners' committee and bureau to respect the members' meeting, especially in the process of deciding the work strategy, and listen to the opinions and suggestions of the owners' committee.
2. At the same time, it is necessary to regularly publicize the spirit of some notices of the property management committee.
3. Regularly convene meetings between the property management committee and the owners' committee to listen to reasonable suggestions, 4. Inform the owners' committee when the property management committee has major changes in work matters such as oak and decision, and obtain the owners' committee's return signature and confirmation, etc
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1. Do a good job in team building. In terms of internal management, we strictly follow the rules and regulations, conduct strict assessment of employees' work performance, and fully mobilize the enthusiasm of employees. In the recruitment of employees, Tongxiangfan strictly controls the recruitment and screens out the unqualified personnel who do property services.
After employees take up their posts, they will be trained with high standards and strict requirements.
2. Strictly control safety. Set up a perfect spring banquet slag technical defense system, and continuously improve the unreasonable places. Strict supervision and management, so that the order maintainer always tighten the string of safety.
3. Strive for the support of a wide range of social associations. Maintain close contact with community streets and police stations, and report and report to them in a timely manner on the security situation in the community.
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Hello dear, the property company is responsible for the management and maintenance of property facilities, to ensure the order of property management professional institutions. To give full play to the functions of the property company, you can start from the following aspects:1
Manage the facilities: The property company shall manage the maintenance, cleaning, lighting, greening, etc. of the building and its ancillary facilities, and carry out regular maintenance. 2.
Ensure the order of property management: The property company shall manage the public facilities and environment of the community, such as cleaning, safety, pipelines, transportation, etc., in order to maintain the overall image and stable operation of the property. 3.
Provide high-quality services: Property companies should provide high-quality and efficient services, such as community cleaning, waste collection, mail delivery, access control management, parking management, etc. 4.
Strengthen communication with property owners: property management companies should understand the needs and opinions of property owners, timely feedback on property management status, and formulate reasonable property management plans and service plans. 5.
Participate in community construction and fight potatoes: Property companies should actively participate in public welfare activities in the community, promote exchanges and unity among owners, and enhance the cohesion and reputation of the community.
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Under the leadership of the manager of the property management department, it specifically exercises the functions of management, supervision and coordination of services.
2.Responsible for managing community cleaning, greening, public security, maintenance, reception, return visits and other services.
3.Comprehensively grasp the use process of public facilities and equipment in the community.
4.Dispatch of documents relating to property management.
5.Summarize the work of the current month and make a plan for the next month.
6.Responsible for discovering unqualified service items in operation, tracking and verifying, and handling complaints from owners (owners).
7.Collect valuable property information and make suggestions for promoting the development of the company's property management work.
8.Complete the assigned tasks.
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In today's high housing prices, most of the buyers are repeat home buyers who want to improve their living conditions and pursue life enjoyment, so they attach great importance to the quality of property management and the type of services. x0d x0a In the current market situation, many developers are aware that the level of property management in the community will directly affect whether the owners live comfortably. Therefore, on the basis of maintaining the original high-quality services, they have come up with new service ideas, or introduced high-level international organizations as consultants, so as to further improve the level of property services and increase the variety of services.
In order to deal with property owners' complaints, property management companies must be timely and effective. Regardless of whether the owner's complaint is reasonable or not, the property management personnel should listen patiently and ask questions with rational thinking. After accepting a valid complaint from the owner, the person who accepts the complaint should quickly classify the complaint information and feedback the information to the department head for timely processing.
As a "steward" of a community, the property company should attach great importance to the safety and security of the community and maintain a sense of responsibility for the standardized management of the community to reduce hidden dangers. X0D X0A Excellent Case: Poly (Guangzhou) Property Management **** always establishes the awareness of the first responsible person, takes "urgent owners' urgency" as the core principle, and starts from the details, such as clarifying the operation specifications of various facilities and equipment in the community service manual.
Only by making unremitting efforts can we lay a solid foundation for the long-term effectiveness of landscaping. Secondly, greening maintenance is also very important, greening maintenance should not only be diligent, but also pay attention to science. X0D X0a Excellent Case:
For the property management company, in this process, it is important to do a good job in the maintenance of the property, if there is a problem, to make a fair assessment, to provide reasonable advice to the owner, in order to ensure the reasonable use of property maintenance from their own point of view. X0D X0A Excellent Case: The owners of Yijing Cuiyuan have obtained the maintenance card, which can effectively monitor the property maintenance of their own real estate.
In terms of the house alone, it is just a mixture of cement and rebar, and once it is given a cultural connotation, it has a vitality. The cultural content of real estate has increasingly become an important criterion for people to choose a residence. X0D X0a Excellent Case:
X0D X0a's approach is undoubtedly the development model of "public transportation" of building buses. It can be seen from the operation of the building bus in South China New Town, which was the first to implement public transportation for more than a year, that this is undoubtedly an effective way to facilitate the travel of owners after the cancellation of the building bus. At present, under the circumstance that the bus has not been fully realized, doing a good job in the service of the building bus is an important factor in assessing the level of property management services in the suburbs.
X0D X0a Excellent Case: The Loubs of Clifford New Village operate in the form of a large fleet of vehicles, which has become a successful example of the current real estate operation of Louba. But its success is closely related to its scale and operation, and it is difficult to replicate.
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Answer: To discuss this question simply?
Question (1):
For the security of property management, the property management personnel are strictly required to take safety precautions to achieve the "anti-theft, fire prevention, disaster prevention, anti-sabotage" four-prevention first-line early warning mechanism to ensure the property and life safety of the owners, so as to improve the safety awareness of property management personnel, so as to play a role in preventing micro and low.
Question (2):
For the environmental sanitation of property management, the cleaning supervisor is strictly required to do a good job of environmental sanitation supervision, so as to achieve "everyone cares for environmental sanitation, everyone is responsible" to keep the area clean and clean at any time, so as to ensure that the sanitary environment in the property area is good, so as to create a harmonious and beautiful home.
Question (3):
For property management customer service, customer service staff to achieve customer-centric thinking, to actively think for customers, to solve problems for customers in a timely manner, to seriously accept customer complaints and suggestions, to serve the public customers with heart, to deal with relevant problems and related requirements for customers in a timely manner, to provide customers with more convenient and faster quality services and value-added services.
Question (4):
In terms of property management financial revenue, an owners' committee can be established to protect property maintenance, including public welfare facilities, environmental transformation, public elevators, and property management costs, which are shared by the owners, but the owners have the right to know, and the property management personnel have the right to supervise and execute, so as to ensure that the financial income of property management is achieved, fair and just rights and interests.
Personal summary mentions:
As a community worker, in order to strengthen the intensity of administrative law enforcement, to optimize the comprehensive service system of community administration, to enhance the unity and friendly atmosphere of citizens, to jointly safeguard the legitimate rights and interests of citizens, to jointly care for the environment, to deal with harmonious neighborhood relations, to care for the health of family members, to relate to everyone around us.
As a property management department, we have a professional obligation to play a role in coordination and communication, and we will serve you with sincerity, so as to work together to build our harmonious and beautiful home, and to jointly create our harmonious and civilized community, and make unremitting efforts. Thank you!
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Answering the property manager service awareness is in place, so that the interests of the owners and the interests of the enterprise can be protected. Improving the overall quality of the director of the property management office is an effective means to promote the property management enterprises to improve the service level, which is conducive to the construction and development of the enterprise itself, is conducive to straightening out the relationship between the community, the owners' committee and the property management enterprise, and promotes the construction of a harmonious community and a harmonious society.
The property officer is the soul of the entire property project management. A successful property director is a challenge to a person's all-round qualities and requires special skills and long-term practice accumulation.
1. Comprehensive management, not proficient, but comprehensive. Property management industry, external related departments, service objects are different, service content involves a wide range of categories, professional and scientific and technological content, internal management staff level, the overall professional quality of the industry needs to be improved, the professional knowledge, management skills and experience of the director of the management office are relatively high.
2. The attitude of the exemplary leader. Property directors must take the lead, abide by and implement the company's rules, standards and procedures in an exemplary manner, be loyal to the company, have the courage to take responsibility, and do not shirk or retreat.
6. Property management should be efficient and effective, and problems should be found to be "three fast": information transmission should be fast, response should be fast, and measures should be taken quickly; "Four timely": repair dispatch should be timely, arrive at the scene in time, deal with problems in a timely manner, and return visits after the fact.
7. Strict service standards: adhere to the guiding ideology of quality first, implement standardized management and standardized services, and form unified service standards and operating standards for professional services such as owner reception, security, greening, cleaning and warranty in property management, so that every work and every link can be followed by rules and laws, and avoid the arbitrariness of the operation process caused by human factors.
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