What are the basic requirements for strengthening services?

Two aspects: strengthen service awareness and improve service quality.

Quality of service is a complex topic, and it requires a definition of five aspects. The five aspects of quality of service are: reliability, responsiveness, assurance, empathy, and tangibility.

Reliability: The ability to reliably and accurately deliver on service commitments. Reliable service action is what customers want, and it means that the service is completed on time and in the same way, without errors. For example, receiving an email at about the same time every day is what most people expect.

Responsiveness: refers to the desire to help customers and provide services quickly. Keeping customers waiting, especially for no reason, can have an unnecessarily negative impact on quality perception. In the event of a service failure, resolving issues quickly can have a positive impact on quality perception.

Guarantee: refers to the confident and credible knowledge, etiquette and ability expressed by employees. Assurance includes the following characteristics: the ability to complete the service, courtesy and respect for the customer, effective communication with the customer, and the attitude of taking the customer's most important concerns to heart.

Empathy: It is to put yourself in the customer's shoes and give special attention to the customer. Empathy is characterized by the ability to approach the customer, sensitivity and an effort to understand the customer's needs.

Tangibility: refers to the appearance of tangible facilities, equipment, personnel and communication equipment. Tangible environmental conditions are a tangible manifestation of the more meticulous care and concern that the service staff has for their customers.

This evaluation can be extended to the actions of other customers who are being served. Customers compare the expected service with the service received from these five aspects, and finally form their own judgment on the quality of service.

Satisfied!! 1

Answer]: a, c

Strengthening the service of annihilation and grinding refers to the requirement that accounting personnel have a civilized service attitude, a strong sense of service and excellent service quality. The basic requirements for strengthening services are mainly manifested in: strengthening service awareness and improving the quality of services.

The basic requirements of the strong wax silver service are: strengthening the service awareness and improving the service quality.

"Work Manual for Strengthening Services and Improving the System and Promoting the Comprehensive Management of Unlicensed Operations" is a book published by China Industry and Commerce Publishing House in 2010, and the author is the Department of Individual and Private Economic Supervision and Administration of the State Administration for Industry and Commerce.

In the work of investigating, dealing with, and banning unlicensed business operations, industrial and commercial administrative organs at all levels should focus on doing a good job in the following three aspects. First, it is necessary to strengthen services. It is necessary to take the "four unifications" as the guide, and firmly establish a sense of the overall situation and a sense of service.

It is necessary to persist in grasping with both hands, one hand to grasp the development of services, and the other hand to grasp the standardization of law enforcement.

Through the development of services, guide operators to carry out business activities legally; Maintain a fair market order through standardized law enforcement. It is necessary to comprehensively use various means, such as administrative guidance and investigation, investigation and banning, to innovate ways and means, to blend leniency with severity, to combine dredging and blockage, and to treat them differently. For socially disadvantaged groups such as laid-off unemployed persons and migrant workers and peasants, unlicensed business activities that are initial, slight, and have not caused a social impact, it is necessary to persist in focusing on education and guide them to go through relevant formalities in accordance with law.

Unlicensed business activities that have a negative impact on production safety hazards, food safety hazards, and cultural environments that affect social order and the healthy growth of young people should be resolutely investigated and banned in accordance with the law. Second, it is necessary to improve the system. Based on long-term obstacles, make great efforts to do a good job in various basic work, understand and grasp the basic conditions such as the causes, characteristics, and industry distribution of unlicensed operations in the jurisdiction, analyze and evaluate the impact and harm of unlicensed operations in the jurisdiction, and formulate targeted work plans in a timely manner.

1.Ease of use: User-facing technologies and services should be premised on ease of use and user-friendly.

2.Reliability: User-oriented technology and services should be reliable, able to meet the needs of users, and ensure service quality.

3.Flexibility: User-facing technologies and services should be highly flexible, able to respond and adapt quickly to the needs of users.

4.Functionality: User-oriented technologies and services should be highly functional and able to launch a variety of new functions and services to meet the diverse needs of users.

5.Stability: User-oriented technologies and services should have good stability and be able to achieve stability within a certain period of time to ensure the continuity and security of services.

Answer]: a, c

The basic requirements for strengthening service are strengthening service awareness and improving service quality.

Answer]: a, c

The basic requirements for strengthening services: (1) Strengthen service awareness. Accountants should establish a strong sense of service, serve the managers, serve the owners, and serve the people.

2) Improve the quality of service. The key to strengthening services is to improve the quality of services. Performance of the quality of service of accounting staff:

whether the economic activities of the unit are recorded truthfully and reliable accounting information is provided to the relevant parties; Whether to take the initiative to reflect the business activities and existing problems to the leaders of Lu Suichong's unit, put forward reasonable suggestions for early annihilation, assist leaders in decision-making, and participate in business management activities.

Strengthen the comprehensive service capacity of county seats, and build towns and towns into regional centers serving farmers. The Fifth Plenary Session of the 19th Central Committee of the Communist Party of China adopted the "Proposal of the Communist Party of China on Formulating the 14th Five-Year Plan for National Economic and Social Development and the Long-term Objectives for the 235th Five-Year Plan", which put forward the implementation of rural construction actions, emphasizing the need to continuously improve the comprehensive service capacity of the county, while "building the township into a regional center serving farmers". This highlights the importance of township construction.

Strengthen the comprehensive service capacity of county seats, and build towns and towns into regional centers serving farmers. The Fifth Plenary Session of the 19th Central Committee of the Communist Party of China adopted the "Proposal of the Communist Party of China on Formulating the 14th Five-Year Plan for National Economic and Social Development and the Long-term Objectives for the 235th Five-Year Plan", which put forward the implementation of rural construction actions, emphasizing the need to continuously improve the comprehensive service capacity of the county, while "building the township into a regional center serving farmers". This highlights or registers the importance of township construction, and also contains the important function of township construction in the implementation of the rural revitalization strategy.

Tens of thousands of towns and villages in China are like scattered pearls, inlaid and distributed on the vast geographical map, dotted with county streets and villages, forming a broad rural space and a huge rural economic and social group. It is of great significance to promote the comprehensive development of rural areas and accelerate the revitalization of rural prosperity by strengthening the construction of townships and towns to become rural economic centers, governance centers, service centers and data centers, and then rising to regional centers serving farmers.

Answer]: B Strengthen the service Kai Qi requires accounting personnel to establish a sense of service, improve service quality, and strive to maintain and enhance the good social image of the accounting profession. The key to strengthening services is to improve the quality of services.