What are the crms in the education industry What are the crms in the education industry CRMs in the

I can ask you this question.

CRM systems exist in various industries, and the education industry is no exception, and now many companies will buy CRM customer management systems, one is to facilitate understanding of customer needs, mining customer information, and managing customers, and the other is to save a lot of labor costs for enterprises.

In my opinion, the education industry CRM system is very important, because the customer group is many and complex, which is particularly necessary to have a wide and infiltrated management system to clearly understand the customer, I recommend you to understand the mantis technology CRM system, focusing on serving the education industry, business card automatic entry, clue separation, follow-up visits, into the spine single conversion and other functions are very perfect.

You can find out first.

Estimated check-in time, likelihood, current stage, and status are the most important fields in the conversion, which focus on the stage of the opportunity in the current period, and need to be adjusted at any time in the application based on actual tracking changes, rather than being set in stone. Through on-site activities, consultation and registration, course consultation, activity reservation, appointment visit, consultation return visit, trial course and other processes, the education industry CRM system integrates all kinds of first-class student data, and has the functions of duplicate checking, cleaning and merging of student data to ensure the uniqueness of students. What are the specific functions of the CRM system in the education industry?

1. Clue acquisition.

Massive advertising templates for enrollment activities, no need to design, you can directly apply them to create exquisite marketing pages; The event page supports one-click generation of promotional posters, which is convenient for offline printing and posting or rapid diffusion of the Guess God community; The event link can be directly shared to the circle of friends, private messages, group chats, etc., and easily seize the 900 million traffic dividend of WeChat.

2. Sales documentary.

Customer intentions and other verification level, follow-up situation, effectively control the sales rhythm. Comprehensive records of customer basic information, intention level, business opportunity information, etc., to accelerate the transformation of business opportunities with refined customer management; According to the customer tag grouping, preference characteristics, etc., targeted push SMS, activity reminders, e-coupons, etc., to activate customers to explore business opportunities; The mobile phone can follow up the intended students at any time, add return visit records, and the follow-up track is clear at a glance, the sales are not interrupted, and the conversion is guaranteed.

3. Analysis of sales losses.

Performance statisticsSales analysis, use data to drive performance growth. The number of customers received by consultants, the number of follow-up times, the number of audition arrangements and other sales data are automatically summarized, and the KPI assessment is quantified to create a wolf sales army. Multi-dimensional data statistics of customer channels, grade distribution, and conversion rate, and graphical display facilitate decision-makers to adjust enrollment strategies in a timely manner and improve sales conversion rates.

In fact, I have also understood this problem, there are a lot of functions of the education management system, and I have probably learned some of them, so let me talk about the general functions I know;

1. Educational management: deal with teaching problems such as class transfer, course transfer, and complex attendance, greatly reduce the consumption of manpower, and greatly improve efficiency. In addition, teachers can query the course plan, student attendance, test results, payment and other information of the required class group in the management software of the education and training institution.

2. Student attendance management: manage the attendance, class progress, and scheduled status of students, and clearly grasp the dynamics of students. Whether students can follow the accurate curriculum of our teachers to carry out the course content is an important way to get a high score.

Students can query their own attendance status in the student attendance intelligent management system, and it is also the basis for the measurement verification of students' class hour consumption. According to the attendance status of the students, the distribution of tutoring in the middle and Mingqin, for the organization, the attendance of the students is grasped anytime and anywhere, if everything is normal and the attendance is ruined, and then the students can be harmoniously tutored, if it is abnormal, it will be solved in accordance with the violation of the regulations.

3. Home-school services: training school management software, as well as mobile phone WeChat can be used, students' parents can query students' class records, remaining class hours, class schedules, etc., and participate in preferential activities; You can also automatically receive class reminders, attendance notifications, homework, etc., to improve your professional service experience in all aspects.

"CRM customer relationship management system" refers to the use of software, hardware and network technology to establish an information system for the collection, management, analysis and utilization of customer information for enterprises. With the management of customer data as the core, it records the various interactions between enterprises and customers in the marketing and sales process. For the education and training industry, a lead is a prospect that has not yet been converted.

The management of student leads often directly affects the transformation of students. So, what are the features of a CRM customer management system suitable for the education industry?

1. Sales control.

First of all, fine management of customer leads to accelerate the transformation of business opportunities, comprehensive records of follow-up visits, and continuous celebration of files, can effectively control the sales rhythm; Secondly, the system can set customer resources to be grabbed within the time limit, realize the redistribution of clues, accelerate the flow of clues, and prevent the waste of resources.

2. Sales analysis.

Have a powerful closed-return data system to do a good job in sales analysis: 1. Conduct performance statistics and summary, and present performance rankings and performance trends graphically; 2. Do a good job in work statistics, and the CRM system should be able to automatically count the number of new customers, the number of follow-ups, the visit listening rate and other data; 3. Support promotion analysis, customer channel and conversion rate statistics, and be able to feedback the promotion effect in a timely manner; 4. Accurately analyze customers, and clearly check the customer intention level, distribution, ranking, etc.

3. Call system.

An advanced customer management call system can greatly help with sales control and review improvement. The call system needs to have a one-button dialing function, which is convenient, fast and error-free, and improves work efficiency; There is also a pop-up screen for incoming calls, and customer information will automatically pop up when calling or calling, so that details determine success or failure, and exclusive services are more heartwarming; In addition, the call recording and automatic cloud synchronization can be played back at any time, and the call duration, answering status and other detailed records are convenient for sales quality inspection.

Education and training CRM customer management software can effectively improve the efficiency of enrollment and promote the conversion rate, the following are the advantages of education and training CRM customer management software.

1. Improve the sales market process and the quality of merchandisers.

Record the personalized information of the intended students, automatically remind the return visit every day, and maintain long-term communication and contact with consumers to improve the conversion rate. According to the level of students' intentions, the case clues of the plan are managed, the quality of business opportunities at each stage is analyzed, and the professional ability of consultants and merchandisers is improved; Use your mobile phone to immediately enter the clues of the case, track the return visit, and it is not easy to miss any sales opportunity due to the detailed address and time of the work.

2. Improve the utilization rate of customer data.

Analyze case clues and statistical data in an all-round way, quickly grasp the details of customers according to the data analysis report, adjust the marketing strategy, track customers purposefully, and reduce the time of market sales cycle.

3. High efficiency and unity and cooperation.

Evaluate the important process indicators of the workload of sales personnel, and promote the perfect implementation of qualitative analysis requirements; Who has a higher booking rate? Who issues orders quickly? Who is more suitable to make a big order?

Excellent work flow, team members, concise and clear team members; Data analysis of sales personnel at the stage of sales, grasp the sales development trend of specific workers.

The CRM customer management software of the school is an important reference for enrollment, and the establishment of an important source is conducive to formulating preventive measures for enrollment publicity and planning according to the specific situation, and further improving the success rate of enrollment; Consider the expected effect of the enrollment method and create the most efficient enrollment method; Improve enrollment policies and expand customer resource coverage.

Although the CRM system is suitable for all kinds of troubled and filial piety, but I personally think that it is still necessary to choose a service provider related to your own industry, for example, if you are an education and training institution, then I will recommend you to understand the CRM management system of Mantis Technology, if it focuses on serving the education industry to solve the problem of the platform, the core technology is also from the educational institutions.

A good customer management system can help enterprises obtain more accurate customer groups and bring benefits to enterprises.