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Do not speak loudly, take off your shoes and socks, do not harass passengers next to you, and do not go to the bathroom 30 minutes before and after lifting and descending.
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Once on the plane, the most basic thing is to fasten your seatbelt and wait for take-off when you sit down. During the whole flight, you have to fasten your seat belt. Because the plane may encounter unexpected air currents, sometimes there are quite severe turbulences, which is not good for your safety.
On board, you have to follow all the rules and regulations.
Westerners generally do not have the habit of picking up and dropping off at the airport. They believe that time is precious and that pick-up and drop-off is unnecessary. Once you're in the airport or out of the cabin, you can take a taxi to where you're going, and there's no need to ask someone else to pick you up.
Of course, if it is an important guest, it is also necessary to pick up and drop off the airport, and even an important etiquette.
When eating on an airplane, you have to restore your seat and eat lightly, and my years of experience in flying have taught me that it is best not to drink alcohol because the air in the air is drier and there is less oxygen, and the alcohol in the stomach needs more oxygen to consume. Don't drink alcohol to avoid putting too much burden on your body. In addition, when taking a long-haul flight, you should drink plenty of water and stay hydrated.
That way, when you get off the plane, you'll feel a little better.
You should not talk loudly to anyone on the plane, that would be a sign of disregard for others. When you get tired of sitting during the flight, you can lie down and rest. But say hello to the passenger in the back seat before you put your seat down; In addition, things such as going to the toilet should be done as much as possible before the plane takes off and lands.
It is very dangerous for people to stand up and pick up their luggage before the plane has come to a complete stop. If you are standing and the plane jolts or comes to a sudden stop, you risk falling and injuring someone else or yourself.
The use of mobile phones on board is absolutely prohibited. I often find that when the plane is still taxiing when it lands, there are passengers who can't wait to turn on their mobile phones, which is very dangerous and will directly affect the navigation system of the aircraft. You should wait until the plane is stopped before turning on your phone, which is good for yourself and others.
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Hello (1) Language communication should be aimed at the actual situation of passengers Flight attendants should be good at observing words and feelings, have good obedient ability, be able to quickly judge the passenger's situation, psychology and service needs, try to stand in the passenger's position to speak and do things, and strive to understand the passenger's words or what he wants to say. It is also inappropriate not to respond or serve without looking at the object, the occasion, or the same. Flight attendants are passengers from different countries, different regions, different cultural levels, different occupations, ages, statuses, different customs, and different religious beliefs, so they have their different particularities and must be treated differently.
It is necessary to master multiple language expressions, be good at using polite and silent language, and avoid bland, boring, and mechanical. (2) Euphemism to express negative words When the belt limb needs to refuse a passenger due to work needs or constraints, if the negative words are directly used, it will appear very blunt and make the passenger's mood unpleasant. Therefore, even when it is necessary to say to passengers:
No", try to use euphemisms as much as possible. For example, change "Please do not smoke" to "Sorry, you can't smoke here" or e.g. "Sorry, can you turn off the air conditioner, this passenger has a fever."
"These two passengers want to sit together, could you please change with them?" "I beg your pardon, sir, you'd better not call your phone in the cabin! "I'm stupid to help you fasten your seatbelts!"
Are you using a computer when the plane reaches normal altitude? "Wait. (3) The service language should be concise, popular and cordial Because of the characteristics of flight attendant work and time constraints, the flight attendant service language is concise, clear, popular and cordial.
"Wait. (4) Language should be consistent with expressions and actions You can experience for yourself that if people only talk without expressions or movements, there is only a commanding tone, which will make the listener very unhappy. Therefore, when serving passengers, flight attendants should try to make themselves speak with appropriate expressions and movements, and be consistent.
Although it can be troublesome at times, since you are still in working condition, you must be in the best condition, otherwise it will be thankless, and it will be a pity! (5) Learn to master the service language of the cabin (6) Pay attention to avoid using service taboos.
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