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If you cannot connect to Wi-Fi, turn off and on the Wi-Fi switch to try to restore it. There is a temporary failure in the system that may cause the hotspot to not be searched. It is recommended to be closer to the router (3-5 meters) and scan it again. Distances that are too far away may result in the hotspot not being searched.
Please check whether the hotspot name contains Chinese or some other special characters, if it contains, it may not be searched (display garbled), it is recommended to modify the hotspot name on the router, change to a simple combination of English and numbers, and then try again to see if you can search for the hotspot again.
Please check whether the router is set to hide the SSID (the hotspot with the hidden SSID will not be scanned). Try a factory reset after restarting your phone or backing up important data. If you can find a hotspot by looking at other mobile phones, it is recommended that you bring the purchase invoice to the repair outlet for hardware testing.
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1.It is recommended to change the password of the wireless router, you can suggest that the user change the WiFi encryption method of the router to: WPA2-PSK, the password encryption method of some routers may not be compatible with the mobile phone;
2.It is recommended to reset the static IP address of the mobile phone to try, enter the settings WLAN Click on the wifi signal you want to connect to and then click the hidden input method in the upper right corner of the input box to check the advanced options on IP settings and select static Then according to the gateway address of the router, re-enter the IP address, gateway, network prefix length is 24 by default (with the subnet mask), domain name 1 (the same as the gateway address);
3.It is recommended to back up your data and restore it to factory settings. Go to Phone Settings - Backup & Reset - Factory Reset - Reset Phone - Erase Everything;
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You can use the following methods to troubleshoot:
1. If you are using a home network, it is recommended to connect to its Royal Macro with other wifi or mobile phone personal hotspot for testing and troubleshooting
1.If connected to other wifi is normal.
1) Please do not stay away from the router;
2) Please check whether the broadband account expires, restart the router and restart the phone before trying;
3) If the router has been set to the blacklist and whitelist, you need to check whether the MAC address of the mobile phone is added to the router, if the router does not set the blacklist and whitelist, please power off the router and restart the attempt.
2.If you connect to other wifi, you can't get online.
1) Please turn the WLAN switch back on and try to connect;
Two towns refer to、If you are using a public network:
1.Try using it in a place with a small amount and confirm that the hotspot is working properly.
2.Please check if you need to log in through a browser** to register before you can access the Internet.
3. If individual applications are not available online:
Please open Settings, enter Traffic Management in the search box above and click to enter the Traffic Management page, click Application Networking, and check whether the WLAN permissions are checked for individual applications.
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The landlord checks whether the network settings are correct, including whether the password of the mobile phone is correct, and sees if it can be solved by trying to connect again.
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Who uses it knows, we don't know why your phone can't connect, you have to rule it out yourself.
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If you are using a Huawei phone and can connect to Wi-Fi but cannot access the Internet, you can use the following methods to troubleshoot the problem:
1. If you are using a home network, it is recommended to connect to other WiFi or mobile phone personal hotspots for testing and troubleshooting
1.If connected to other wifi is normal.
1) Please do not stay away from the router;
2) Please check whether the broadband account expires, restart the router and restart the phone before trying;
3) If the router has been set to the blacklist and whitelist, you need to check whether the MAC address of the mobile phone is added to the router.
2.If you connect to other wifi, you can't get online.
1) Please turn the WLAN switch back on and try to connect;
2. If you are using a public network:
1.Try using it in a place with a small amount and confirm that the hotspot is working properly.
2.Please check if you need to log in through a browser** to register before you can access the Internet.
3. If individual applications are not available online:
Please open Settings, enter Traffic Management in the search box above and click to enter the Traffic Management page, click Application Networking, and check whether the WLAN permission is checked for individual applications.
If the problem persists after trying the above methods, it is recommended that you back up your data (WeChat QQ and other apps need to be backed up separately) and bring your purchase voucher to Huawei Customer Service.
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In this case, it may be that the connected wifi is not smooth, and the mobile phone cannot access the Internet normally.
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There may be arrears, and there may be a problem with the setting of the blade.
For example, if you can access the Internet before, but suddenly you can't access the Internet, it is generally due to arrears. Call a number that is not your carrier's customer service**, such as a personal number. If you owe a bill, it will prompt that the phone has been shut down in arrears, and you can use it after paying the phone bill.
If you can't access the Internet all the time, go to the settings of your phone to check whether the data connection is connected, and if it is disconnected, you can use it again.
Consult with the operator whether the SIM card has been activated for data services, especially in the case of international roaming, and generally need to activate the function of using data services during roaming to the operator.
If the phone is set correctly and you still can't access the Internet, then change the SIM card to another mobile phone that can access the Internet and test whether it is caused by the SIM card failure.
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1.It is recommended to change the password of the wireless router, you can suggest that the user change the WiFi encryption method of the router to: WPA2-PSK, the password encryption method of some routers may not be compatible with the mobile phone;
2.It is recommended to reset the static IP address of the mobile phone to try, enter the settings WLAN Click on the wifi signal you want to connect to and then click the hidden input method in the upper right corner of the input box to check the advanced options on IP settings and select static Then according to the gateway address of the router, re-enter the IP address, gateway, network prefix length is 24 by default (with the subnet mask), domain name 1 (the same as the gateway address);
3.It is recommended to back up your data and restore it to factory settings. Go to Phone Settings - Backup & Reset - Factory Reset - Reset Phone - Erase Everything;
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