What s the matter if the vivo phone can t go to the Internet

There are generally the following reasons why the mobile phone does not go to the Internet, which are listed separately and come with solutions:

1. The mobile phone is not connected to wifi or mobile data network.

Solution: Connect to an available Wi-Fi or mobile data network.

Specific steps: 1) Connect to WiFi

Find [WLAN] in [Settings] and select WiFi connection:

2) Connect to a mobile data network.

In Settings, Dual SIM & Mobile Network:

2. The SIM card used by the mobile phone is not the telecom operator compatible with the mobile phone.

Solution: Telecom operators that do not support the mobile phone cannot use the 4G network, so you need to change the SIM card. The carriers supported by the mobile phone can be checked on the official website.

3. It is not in the signal service area.

Workaround: Find the area within the signal service range.

Hello! Please describe your model, whether it is wireless or data.

There are many reasons why the mobile phone can not access the Internet, first check whether the mobile phone card is in arrears, if not, check whether it is a problem with the mobile phone settings, eliminate the above problems or not, you can only take the mobile phone to the repair shop to check.

Reasons and solutions for mobile phones not being able to access the Internet normally:

1. If you are in a remote or closed location with a weak signal, you can move the location and then test online;

2. The mobile phone Internet function is disabled, the number is down, and the status is abnormal, and the number needs to be restored to a normal state before you can go online, and you can check the current status of the number;

3. If the total traffic of the month exceeds the cap, the network will be automatically shut down, and you can remove the traffic cap, and then restart the mobile phone to access the Internet normally.

4. After recharging the phone bill or data package, you can restart the mobile phone and check the Internet status again;

5. Please check whether the mobile phone card is damaged or not plugged in, you can try to change the mobile phone for testing, if you still can't access the Internet, you can go to the local business office for testing or replacement of the mobile phone card.

The phone is not connected to the Internet using the data network:

1. Please call the SIM card operator first to confirm whether the mobile phone is in arrears or activate the data Internet function;

2. Confirm that the "Data Network" switch is turned on;

3. Restart the phone and try to see if you can surf the Internet;

4. Check whether the networking permission of the software is disabled;

5. It is recommended to change the network environment and time period, or change to other SIM cards and try again;

The phone can't connect to wifi:

1. Confirm whether the wifi password entered is correct;

2. Get closer to the wifi router and try to connect again;

3. Replace another router and reconnect it to confirm whether it is a router fault or permission problem;

4. Enter the mobile phone settings - system upgrade detection and update the system;

Connected to wifi but not internet :

1. It is recommended that you use a laptop or other mobile phone to connect to the router to try to surf the Internet, or change a routing device to try whether you can surf the Internet normally;

2. If you use other devices and other routers, but this router is connected and can't be connected, you can go to the phone settings - more settings - restore factory settings - reset all settings and reconnect;

3. If you use the route without setting a password in advance, you can connect normally, after encryption, your mobile phone still shows the connection status, but at this time it is unable to connect to the Internet, you need to click to forget the network and then reconnect, at this time you will be prompted to enter the wifi password to connect;

4. Enter i Butler - Traffic Monitoring - Network Management to check whether the software is prohibited from connecting to the WiFi network.

The landlord checks whether the network settings are correct, and if necessary, you can restart the mobile phone to try.

It may be that you don't have the Internet connection, the problem of settings, or it may be that you have no money, you are disconnected by the operator, and it is more likely that your mobile phone is malfunctioning.

The mobile phone is connected to wifi normally but cannot access the Internet

1. Check your phone's settings.

Check if there is a wifi icon in the status bar, or go to Settings --WLAN to see if the wifi has been successfully connected. In addition, go to Settings - Other Networks and Connections - Private DNS to see if private DNS is set, if it is enabled, it is recommended to set Private DNS to off and try again.

2. Check WiFi

Please compare whether the same wifi connection is normal with other mobile phones, and confirm whether it is the wifi or mobile phone. If it is Wi-Fi, please restart the wireless router.

View. Some public Wi-Fi needs to be authenticated by a browser before you can connect to the Internet.

3. Check the network permissions.

Please go to the mobile phone's iButler - Traffic Management - Traffic Monitoring - Network Management or Set Applications and Permissions - Permission Management.

Check whether the Internet access permission for the app is enabled.

4. Check the environmental causes.

If the phone is far away from the router, although the wifi signal is displayed, it may not be able to access the Internet, it is recommended to adjust the distance between the phone and the router before trying.

5. Reset the network settings.

Go to Settings - System Management - Backup & Reset - Reset Network Settings - Reset Settings, and then use View.

Note: Resetting network settings resets Wi-Fi, mobile data, and Bluetooth connection records.

6. Reset all settings of Shanna (do this when you can't see the reset network settings menu).

Go to Settings - System Administration - Backup & Reset - Restore all settings and follow the on-screen prompts.

Note: Restoring all settings will not delete any data or files, only all settings of the phone will be restored, some third-party application accounts need to be logged in again, please confirm that it does not affect the use of the software before operating.

7. Service center testing.

If the above methods cannot be solved, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to the vivo customer service center for testing.

Customer service center address: Enter the vivo official website vivo**app--my-service outlets or vivo official website web version--bottom of the bottom--service support--service network inquiry--select the province and city to query the customer service center address. It is recommended to contact ** in advance before going to avoid empty running, plan the itinerary reasonably, and travel safely.