China Telecom broadband installation is not installed within 48 hours, what to do after that

Dear Telecom users, Hello! According to your description, according to the five service commitments of China Telecom Tianyi Broadband, the installation and relocation of the machine will be completed within 48 hours from the acceptance time in the area with wired broadband resources (the installation and relocation of the machine will be completed within 15 days in the area without wired broadband resources, and the temporary replacement of wireless broadband will be used if it cannot be completed). If the compensation is doubled for the overtime due to human reasons, the compensation standard:

Exceeding the time limit is counted as one day for every 24 hours, and less than 24 hours is counted as one day. When the installation and relocation machine or obstacle repair is overtimed, the broadband rate of 2m and below will be compensated twice according to the standard of 3 yuan per day; The broadband rate of more than 2m shall be compensated twice according to the standard of 4 yuan per day. Compensation Method:

You can call the telecom number 10000, make a report of breach of promise, and provide "installation, moving, repairing broadband carrying ** number" or "installing, moving, repairing broadband" as the necessary information, the local telecommunications company will reply to the user within 48 hours, and double compensation will be given to those who are verified and not within the scope of exemption, and the compensation fee can be deposited into the customer's broadband account or compensated in cash. I hope I can help you and get your, if you need to pay the phone bill and handle the general telecommunications business, please log in to the China (Anhui) Telecom online business hall to view the handling, thank you for your attention and support to telecommunications products, Anhui Telecom wishes you a happy life!

Hello: After you apply for broadband, it is generally installed within 48 hours, if there is no door-to-door installation within 48 hours, you can go to the telecom business hall to supervise, what is the reason for the consultation? At the same time, contact the installation master to install at any time.

I hope I have been helpful to you, and if you have any questions, please feel free to continue to consult us.

Hello, generally promise you within 48 hours, will be normal to help you install, but sometimes there is a master busy, and at the same time received too many work orders to delay, if it is telecom broadband, you can directly call 10000 customer service **, Cui Xia, should soon go over to help you install.

I've encountered this kind of problem before, and I've been playing a lot of ** for four or five days, and finally I went to the business hall by myself. It may be that your location is relatively remote, coupled with the cold weather, the staff of the light drill is still very hard, there are many things to be busy every day, many places to run, or go to the business hall by yourself!

Complaints, complaints. That's it for years. You complain that they are afraid of deducting money to be efficient.

I've also encountered the same thing, so you just hit ** and complain.

You have to see if it is agreed in the contract, and you can claim if it is agreed, but the standard contract of general telecommunications will not say that the installation must be completed within 48 hours.

This is also a complaint! You can call 10,000 and explain to you that it is 5 working days, so no one will pay attention to your complaint.

Don't complain, because telecommunications are also busy.

Telecom is a state-owned enterprise, commonly known as an iron rice bowl. In fact, there are a lot of people in the country who claim to be telecommunications, but in fact, most of them are authorized by telecommunications companies, and telecommunications itself does not directly raise so many employees. This is the so-called outsourcing, just like Adidas, a world-famous brand, but does not build its own processing plant.

Apple mobile phone, a famous brand, but it was processed by Foxconn. The principle is the same, Telecom Jianmu is a brand that sells its own network resources. The local broadband access is only an action of the terminal cable installation, and it is naturally to find local first-class business cooperation, so the local government will monopolize it when there is only one resource for telecommunications.

Because you don't have the option of other carriers.

First of all, according to what you said, the computer dropped issue is the Unable to Connect Remote Computer 678 error. This has also been confirmed by the telecommunications bureau (the people from the telecommunications bureau came to fix it, and they said that my home is the farthest telecom broadband one, and the signal is far away), so the problem of the computer disconnection is not a problem with the computer, but a line problem. The problem of the line is the problem of the staff of the telecommunications bureau laying the line.

Secondly, you pay the network fee to the telecom every year, which legally forms a contractual relationship in civil law. In this contractual relationship, your obligation is to pay money to Telecom, and Telecom's obligation is to ensure that you can access the Internet and be responsible for the stability of your Internet access. Since there is a problem with the network line, Telecom, as the other party to the contract, has the obligation to ensure the stability of your Internet access, and it is necessary to repair the line Finally, it is recommended that you negotiate with Telecom first, and the Telecom will repair the line to ensure that you have access to the Internet.

If the other party does not negotiate peacefully with you, you can use legal means to solve the problem by going to court to sue Telecom.

This 48 hours is when the installer is available, at least 7 days

It's that you're in a hurry to play broadband, it's not telecom that wants to spend your money.

Believe him and you'll lose! You can go to the Industrial and Commercial Bureau to complain!

It's just that I changed it, and I didn't help me change it for two months.

Clause.

1. Call telecom customer service 10086 and explain the fault situation in as much detail as possible, how long the fault occurred, which installation and maintenance personnel have been contacted, and how the installation and maintenance personnel replied. It is important to note that you can't just communicate with the installation and maintenance personnel. If the problem cannot be solved, the records of the customer service system can be used as evidence to be arbitrated by a third party.

Second, clearly state the time limit for resolving the fault to the mobile customer service, otherwise the agreement will be terminated and the unincurred expenses will be refunded. Operators usually offer to enter the fault acceptance process within 24 hours, and this request is reasonable and acceptable. Generally speaking, on non-statutory holidays, the relevant department of the operator will contact you within 1 to 2 hours.

If it is indeed a line problem, it may take a long time to solve it, or it may not be solved at all. Be mentally prepared to withdraw from the network;

Third, if the operator is unable to eliminate the fault and enjoy the service equivalent to the tariff paid, and refuses to cancel the agreement and refund the fee for various reasons, then it can choose to complain to the local consumer association and ask for mediation. Or complain directly to the Ministry of Information Industry (it is best to provide evidence, such as the date of the complaint to 10086, screenshots of the speed measurement with various tools, which is also the reason why the first step must be taken), and the Ministry of Industry and Information Technology will instruct the relevant departments to intervene in the investigation.

If you are mobile, call 10086