Who can provide the training plan and training content of the property collector?

Collection of property management fees.

Work Procedure: Schedule Work:

At the beginning of each year, the director of the operation and management department formulates the "Property Management Service Fee Charging Plan" according to the charging standards adopted by the property management committee and the various charging standards of the first type, and reports to the deputy general manager for review.

The property manager checks whether the toll collector's various charging items ** and reports are complete.

The property manager assists the integrated office to check the data of the charging system in the microcomputer: whether the name, building number, area, etc. of the tenant reflect the actual living situation, and the integrated office prints out the charging table.

Fees charged:

Property Management Entrustment Service Fee:

The charging period of this fee is at the end of each year and the beginning of the next year, and the toll collector will post the charging notice on the publicity board of the gate and the upper right corner of the unit security door.

When the resident pays the fee, the toll collector shows the resident the "Property Management Entrusted Service Fee Schedule", and after the household confirms that it is correct, the resident signs on the form, and at the same time asks the resident to pay the fee, and the toll collector issues a bill to implement the service specification language in the charging process.

After the collection is completed, the toll collector fills in the "Property Management Entrusted Service Charge Account", makes a copy of the receipt, and submits the money or check to the Finance Department.

After completing the above procedures, the toll collector will hand over the documents involved in the procedure to the property manager, who will review and file them.

Five fees" are charged

The "five fees" refer to the cold water fee, hot water fee, gas fee, electricity fee, and ** fee. Toll collectors collect fees from households on a monthly or bi-monthly basis.

After receiving the notice of payment of water, electricity and gas bills from the municipal department, the toll collector shall fill in the fees and tables on the "Five Fees Unified Collection (Unit) Record" form.

Starting from the next day after the receipt, the property manager will check the table, accurately record the number of each representation, and include the data in the "Five Fees Unified Collection (Separate Household) Record".

On the fourth day after the receipt, the toll collector will post a payment notice on the publicity board of the community gate and the upper right corner of the unit security door.

When the household pays the fee, the toll collector will show the household the "Five Fees Unified Collection (Separate Households) Record", and after the household confirms, the fee will be collected from the household and a receipt will be issued. Implement service specification language in the process.

After the fee is collected, the toll collector fills in the money and checks, copies the receipt, and submits it to the Finance Department.

Charges for vehicles:

Every year, the owner will be charged the relevant fees of the vehicle from time to time, and the toll collector shall charge in strict accordance with the "Regulations on Vehicle Parking Fees".

When the owner's pass and parking permit are about to expire, the vehicle administrator of the security service department shall notify the vehicle owner to pay the fee.

When the owner of the car goes to the security service department to pay the fee, the security service department will record the name, address, and license plate number of the car owner, and hand over the collected fee to the toll collector of the management department in time.

After approval by the toll collector, fill out the receipt, money or check and submit it to the Finance Department.

Personally, I feel that training should be done on the business side. Such as the knowledge of the theoretical knowledge of the business, the familiarity with the business!

There should also be training in etiquette, because the logistics industry is, after all, a communicative job. Eloquence and etiquette are more important!

Agree with the above observations.

But I want to find a regular one.

It's best to go to some well-known school. The academy went to sign up for study.

According to our training program for several large property companies, the main training of property collectors is in several aspects and several projects:

1.Business content training: training on charging content, charging standards, charging basis, handling operation procedures and other knowledge.

2.Etiquette training: Respond to the etiquette of the owner (customer).

Property service training content

Warm service attitude.

Property management belongs to the service industry, the object of service is people, so in the service must be "people-oriented", managers should be from the heart for the owners of the warm service, to be civilized and polite, language norms, elegant conversation, punctuality, neat and tidy, elegant actions, proper salutation.

Uniform service standards.

The service standard is the specific performance of the property management company to ensure the service level. Such as etiquette standards, indoor cleaning standards, indoor maintenance standards, greening standards, etc., which reflect the consistency of property management personnel's treatment of people and work requirements, as well as the clean and beautiful sanitary environment for the owners.

Standardized service procedures.

Service procedures refer to the sequence and steps of services, which is one of the important contents of property management. For example, the answering procedures, equipment operation procedures, decoration approval procedures, cleaning procedures, etc. must be strictly in order one after another, one by one, one by one, and the emergency handling procedures can be reflected in the accident hazard can be dealt with in a timely and effective manner to ensure the personal safety of the owner and the safety of property and property.

Skilled service skills.

Service skills are the basic skills that property management personnel should master and have in service management, such as engineering personnel should have excellent equipment maintenance technology, and security personnel should have excellent skills'Public security and fire fighting skills, management personnel should have rich management knowledge and professional knowledge.

Fast service efficiency.

Service efficiency is the time limit for providing services to the owner, and the management company should try to improve the quality of employees, reduce work links, shorten service time, and improve service efficiency.

Perfect service equipment.

The sound operation of hardware facilities is a prerequisite for achieving high-level property management, and machinery and equipment (such as air conditioners, elevators), sanitary equipment, communication equipment, vehicles, electrical appliances, etc., should be equipped to keep them in good condition and ensure normal use.

Reasonable service charges.

Property management is a paid service, but the comprehensive service fee standard formulated by the property management company cannot be higher than the fee standard specified in **; The special services and convenient services carried out by the property management company should also be aimed at meeting the needs of the owners, and no fees should be charged arbitrarily.

A full range of services.

In addition to the necessary content of comprehensive property management services, property management companies should also strive to expand the depth and breadth of services, so that owners can enjoy perfect services.

Flexible service options.

In addition to standardized management and management in accordance with the law, property management should also put itself in the shoes of the owners, strive to provide various flexible service methods for the owners, and provide convenience to the owners as much as possible in terms of procedures, business hours, and service scope.

1. On-the-job training for middle and senior managers.

1) Knowledge training.

The main contents of the knowledge training for middle and senior managers include: economics, organizational behavior, psychology, public relations, administrative management, marketing related knowledge, financial management of property management enterprises, property management regulations, real estate management and other knowledge.

2) Competency training.

The main contents of the ability training for middle and senior managers include: the organization of various activities of property management, internal and external communication and coordination, the planning of business services, the establishment of the operation system of property management enterprises, the development of property management and the formulation of property management plans, and the ability to deal with emergencies.

2. Knowledge and ability training of the person in charge of project management.

1) Knowledge training.

The main contents of the knowledge training for project management leaders include: economics, organizational behavior, marketing, public relations, financial management of property management enterprises, property management regulations and real estate management.

2) Competency training.

The main contents of the ability training of the person in charge of project management include: the ability to formulate property management plans, the ability to formulate property management systems, the ability to prepare cost budgets, the ability to formulate property maintenance plans, the ability to plan business service projects, and the ability to achieve excellence.

3. Knowledge and ability training for general management employees.

1) Knowledge training.

The main contents of the general management staff knowledge training include: basic knowledge of property management, knowledge of property management regulations, knowledge of housing structure and map recognition, knowledge of property management charges, knowledge of housing maintenance and management, knowledge of maintenance and management of housing ancillary equipment, knowledge of environmental management, etc.

2) Competency training.

The main contents of the general management staff competency training include: building inspection ability, ability to deal with complaints, property takeover and acceptance ability, decoration supervision ability, property management common official document writing ability, etc.

Fourth, special training.

Special training is the training of employees to achieve a specific purpose or solve a specific problem. This type of training mainly includes the following aspects.

1. Training to update concepts.

The training of updating the concept refers to the special training carried out by the property management enterprise to the employees when there are major changes in the external environment, development goals, organizational structure, service purposes, business direction, business scale, business conditions, etc., so that employees can change their outdated concepts.

2. Special management training Special management training refers to the special training conducted by property management enterprises for employees in order to select some new management methods or methods.

3. Special technical training.

Special technical training refers to the training (such as computer knowledge and application training) conducted by property management enterprises for relevant employees in order to complete certain new projects and require employees to master a certain technology or skill.

Property management.

The content and the level it covers are very wide, and the asset characteristics from property management usually have the following categories:

First: the management of apartment buildings.

Second: the management of urban comprehensive shopping malls.

Third: the management of the offices of government agencies and organizations.

Fourth: the management of factory buildings.

Fifth: the management of super high-rise buildings.

Sixth: the management of special construction institutions.

Seventh: the management of intelligent buildings.

Property Management Training Content:

First: theoretical training.

Second: skills training.

Third: flexible training.

Fourth: Organizational Relationship Training.

For details, you can check the 'Chartered Institute of Housing CIH China Study Center', which is very good and can be adopted, hoping to solve your doubts.

The fees that the user or owner of property management should pay in accordance with the property management service contract are called property management fees.

1) Maintenance costs of public properties and supporting facilities, including exterior walls, stairs, pedestrian corridors, elevators (escalators), air conditioning systems, fire protection systems, security systems, TV and audio systems, systems, electrical distribution systems, water supply and drainage systems and other machinery, equipment, machinery and facilities, etc.

2) The salary of the hired manager, including salary, allowance, benefits, insurance, clothing costs, etc.

3) Expenditure on public water and electricity, such as public lighting, fountains, grass watering, etc.

4) Expenses for the purchase or lease of necessary machinery and equipment.

5) Expenses of property insurance (fire insurance, disaster insurance, etc.) and various liability insurances.

6) The cost of garbage removal, pool cleaning, disinfection and pest control.

7) The cost of cleaning public areas and curtain walls and walls.

8) Costs for planting flowers, grass and maintenance in public areas.

9) Renewal Reserve, that is, the cost of updating the supporting facilities of the property.

10) The cost of hiring lawyers, accountants and other professionals. Hail round.

11) Festive decorations of the clan and Fei Zhan wanton staring.

12) Manager's remuneration.

13) Administrative office expenses, including stationery, office supplies and other miscellaneous items and public relations expenses.

14) Public TV reception system and maintenance costs.

15) Other reasonable expenses incurred for management.

This major cultivates senior application-oriented professionals who meet the needs of the construction of the socialist market economy, develop morally, intellectually, physically and aesthetically, master the basic theories, basic knowledge and basic skills of property management, master the qualitative and quantitative analysis methods of property management, and are familiar with the relevant guidelines, policies and regulations of China's property management, as well as the practices and macroscopic rules of international industrial and commercial management, and have strong ability to analyze and solve practical problems in property management.