What should I pay attention to when communicating with customers as a salesman?

First of all, you should dress neatly (this seems to be nonsense). Don't stutter when talking, you must be concise, that is, if you can say clearly in 1 sentence, never say 3 sentences, and never say 3 minutes if you can say good in 1 minute. Don't face to face during the interview, it will feel like-for-tat, but have a slight angle and follow the client's direction, so that people will feel that you are thinking from his point of view.

If the other party is interested, don't be verbose, and directly say the advantages of your product and the activities that your company is currently engaged in (for example, recently it is 20% off or something, customers like to have discounts, even if you shout ** a little higher, and then give a discount, which is different from directly saying **). Pay attention to the other person in the conversation, don't blindly talk to yourself, it is best to stop by saying 2 sentences, see the other party's reaction, can do the best interaction, hold your pen and paper in your hands, and write down the customer's needs at any time, so that the other party can feel your respect for him and the importance he asks questions. Body movements should be coordinated, the amplitude should not be too large, the feet should not move, the body leans forward slightly, keep smiling, and dispel each other's concerns (the biggest problem between people is that they do not trust each other enough, and smiling is the best way to let each other down their guard**).

Be neither humble nor arrogant, and remember that the salesman is great, it is you who bring him wealth and opportunities, and it is his loss that he misses! Finally, make a good kick in the door, ask you to help him make up his mind, and don't give the other party a multiple-choice question at the critical moment (this is likely to make the other party choose between 2 items directly into choosing you or someone else).

I think that no matter who you communicate with, sincerity comes first, and the same goes for customers. Then, you have to do your best to tell him the main features and functions of the product you want to sell, as well as the features of your product. Try to be as concise as possible.

Interact well with your customers. Good luck.

Communication Skill 1: Ask more and talk less.

Mode of questioning: open-ended.

Ways to ask questions:

1.Ask simple, easy questions.

2.Questions are asked, not answers.

3.Start with the little things and ask.

4.Ask one or the other question.

5.Ask questions that you have thought of in advance.

6.If you can, ask as little as possible.

Communication skills 2: Listen more and talk less.

Listening skills:

1.Smiling is polite.

2.Build trust as soon as possible.

3.Listen attentively.

4.Sincerity.

5.Taking notes.

6.Reconfirmation of the other party's point of view.

7.There should be a pause between intonations3 5

8.No interrupting, no interjecting.

9.If you don't understand, ask questions.

10.Don't make a sound.

11.Nod and smile.

12.The eyes are fixed on the tip of the nose or forehead.

13.Make a position for the other person.

14.Don't organize the language when you're obedient.

Techniques for affirming identity:

1.What you say makes a lot of sense, and I understand your feelings.

2.I understand what you mean.

3.Thanks for the suggestion.

4.I agree with you.

5.That's a great question.

6.I know you're doing this for my own good.

Communication skills 3: Praise more and expose less.

Techniques for compliments.

1.Sincerity from the heart.

2.Flash.

3.Specific 4Indirect.

5.Third.

6.Timely classic praise each other's three sentences:

1.You're really not simple.

2.I appreciate you.

3.I admire you so much.

As the saying goes, think before you act. The salesperson should be clear about what to do when selling proximity, and evaluate whether the pre-designed goals have been achieved afterwards, so as to improve the approach technology and methods and improve efficiency. Hello dear, the preparation of the sales pitch close to the customer generally close to the preparation includes the following tasks:

1) Enhance the confidence of the sales pitch When the potential customer does not know anything about the rash visit, there must be some lack of confidence, hesitation, always worried about this, worried that that, will it disrupt the normal life of the interviewee? Will customers be interviewed for a sales pitch? What should I do if each section refuses to make a deal?

If this invisible "hanging group" is manifested in the words and deeds of the sales process, customers will feel worry and disappointment. Laike thought to himself, the salesman who lacks confidence in himself, is the product he sells still trustworthy? Therefore, only by approaching the preparation, grasping the situation of the customer, the product, the competition, the enterprise, etc., and through the design of what to say, how to say and repeatedly contact, this tension will be reduced and self-confidence will be enhanced.

2) Cultivate a friendly atmosphere to understand customer needs, know how the product benefits the customer salesman in order to be valued and appreciated by the customer, pay attention to the needs of the customer is also to show the sincerity of the customer, so the customer will also take a friendly attitude in return, and gradually make the chest buyer resume the confidence and trust of the salesman, and even form a purchase. All of this is in the case of the sales pitch before the preparation of the customer's situation (3) the preparation of the negotiation plan negotiation is a key part of the sales process, the success of the sales usually depends on this number, so it is very necessary to design an effective negotiation plan. Through the preparation of the building, you can understand what aspects of the sales promotion customers attach importance to, and what form of conversation is easy to accept for customers, so as to formulate a negotiation plan in a targeted manner.

If the potential customer is most interested in reducing the cost of the Yanbi faction, but the salesman talks about the superiority of product quality and ignores the analysis of the first aspect, the product cannot be accepted by the customer: if the potential customer does not care about the cost, more concerned about the quality, the salesman advertises the cheapness of the first, it will only cause the customer's disgust, it is impossible to make a purchase decision: if the potential customer is most seeking psychological, social status and other added value, The maturity and stability of the goods advertised by the salesman are often unlikely to arouse the ransom's desire to buy.

Therefore, through the preliminary preparation of the salesman, the focus of the sales negotiation can be clarified, and the way of introducing the product can be selected in a suitable way, so as to stimulate the desire to buy and realize the final purchase behavior. (4) Further verification of the qualifications of potential customers through the information already available to determine whether a clue points to a potential customer, but after further understanding of the potential customer, it may come to a completely opposite conclusion, perhaps the customer to whom these clues point has purchased the same product, perhaps.

When talking to customers, try to have a sincere look in your eyes and a good attitude. When faced with customers' questions, try to answer their questions. Try to maximize the rights and interests of customers. We must communicate with our customers with a heart-to-heart approach. will trust you and make a deal with you.

It is necessary to pay attention to some communication skills, and not to tell customers some information excessively, so that you will not make profits.

When the salesperson communicates with the customer, the language is concise and to the point, which will make the other person interested and patient; To be overly complimented In front of customers, the lack of sincerity and the same kind words will cause the other party to be disgusted; Personable and steady Your speech and demeanor in interpersonal communication can reveal your cultural quality, knowledge and quality; Good at creating a relaxed and harmonious conversation atmosphere.

First of all, we must ask what the customer's needs are, and then recommend them according to the needs of the customer, and respect the customer, don't ignore it because the customer doesn't buy, and also behave very positively, so that the customer feels particularly welcome.

Solve the other party's doubts, clearly explain to the other party what you are selling, and face the customer calmly and calmly.

When communicating with customers, it is necessary to understand some of the customer's preferences and then respond according to the customer's reaction.

I think salespeople need to pay attention to some of the other party's temper when communicating with customers, so that everyone will be more happy when communicating.

I think the first thing to do is to be polite and respectful to your guests. And pay attention to the tone, speak softly, and don't rob the customer's words. Also, pay attention to the customer's expression and answer his questions at any time.

You need to pay attention to politeness, you should keep your attitude right, and you must be polite. Don't be too eager to achieve your goals, which will cause a feeling of stress for the customer. At the same time, you should also communicate some problems in life and don't go straight to the point.

You should pay attention to the tone of your speech, you should pay attention to the words you speak, etc. Be calmer in tone, so that customers can easily accept it. Don't be overly aggressive, or you will make customers dislike you.

You need to pay attention to your starting point is for the sake of customers, but also pay attention to the customer's expression, try to give customers some recommendations according to their needs, and don't overdo marketing.

Be sure to pay attention to the attitude, be patient, and also have some questions from frequent customers. If there is something that a customer needs help with, be positive. Don't get into arguments with customers, it's very bad for you.

Be sure to pay attention to the customer's expression and the customer's feelings, after all, not all customers are willing to communicate with the salesperson, so don't let the customer get bored.

First of all, we must respect customers, and we must think from the customer's point of view, and we must pay attention to attitude when selling products, and we must not be disdainful.

You should pay attention to the way you speak, but you should also pay attention to your attitude, and you should not show that you particularly like these products, so that the salesperson does not reduce the price.

We must pay attention to the needs of customers, and we must respect customers, do not force us to buy and sell, and we must have a good attitude to make customers feel very comfortable.

Here are some ways to do it.

1. Before talking to strange customers, you should first choose a good time, for example: when the customer is chatting, when the customer is busy, when the customer is thoughtful, etc., you should not come forward to talk to him. I'll go back when he's free.

2. In the first three sentences, you must know whether people are interested or not, you have to remember that it is already very good for you to go to 10 stores and succeed in 1 store. (In the first sentence, you can say "Hello, can I use a few minutes of your time" in the second sentence "I am here to introduce you to *** products" and the third sentence must go to the main topic "What is my product?") So, you have to save as much time as possible, and if people are not interested, hurry up to the next one, and what you just start out in the industry is to make sales with the number of visits.

3. Explain patiently, once you meet someone who is interested, he will ask n more questions, you have to explain patiently until they are satisfied.

4. Remember the 3 2 1 rule of sales. 300 visits, 20 cares, 1 transaction (this is the motivation that drives you to keep visiting), and don't overdo it to pursue success in every order.

And to do this is based on the following:

1. Fully understand the products you sell (every detail must be clear).

2. Know the advantages of the products you sell.

3. Deeply understand the shortcomings of the products you sell, and know how to overcome them.

4. Convince yourself that the product is the best.

5. Understand the advantages and disadvantages of similar products in the market, and more importantly, compared with the products you sell, your own cost performance is the highest.

6. Understand which market the products you sell are for.

7. What are the characteristics and needs of the market?

8. Master customer psychology and the range of customers' choices.

9. Learn to listen, sales is a market game process, you must understand any opinions (good or bad) that customers have about the product, and the way is to listen, don't answer first, or rush to show yourself when you don't have a clear customer's intentions.

10. Treat the products you want to sell with the right attitude (have professional ethics).

1. It is necessary to grasp the psychology of customers and make adjustments according to the changes in customers' expressions and attitudes at all times;

2. Be concise and concise about the biggest advantages of your sales products, and don't be verbose for a long time, which is easy to cause customer disgust;

3. Don't just talk about the product, establish communication with the customer, and add some details in series, otherwise the customer will easily think that you are rigid;

4. For the rest, you should pay more attention to accumulation, many things are played on the spot, and it depends on your background and strain.