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There must be a process to do work, don't deny yourself when you encounter a little difficulty, no one will do things very well all at once, all things as long as you do it with your heart, you have a lot of knowledge, don't see the waiter as a small job, as if you can't look at it, a good waiter will bring good service to the guests, bring a lot of guests to the boss, and sometimes even bring great help to the guests, I think the following points are very important:
1.Warm welcome to guests;
2.It is necessary to carefully observe the identity, relationship, consumption level and consumption purpose of the guests;
3.Take the customer to the position he thinks is suitable to sit down with peace of mind, and use language lightly to understand what the relationship between the guests is and what the purpose is to come here to consume, so as to introduce some things they need according to the purpose;
4.In the case of achieving the above things, you must know the products well, and even have the opportunity to understand the taste of these dishes, I think these things should be provided to you by your unit with everything you want to know, it should not be a problem;
5.Some words or some things don't know that you are not too active to understand these things, so you still need to take the initiative to understand some of them while the unit provides training, because everyone must have a different degree of mastery;
6.Another is to ask those old employees for advice;
7.When providing services again, you must have the concept of service time and feedback, don't wait for customers to ask you, and it may be too late when customers ask you;
8.In my experience, you should provide customers with the appropriate amount of consumption, because sometimes the customer wants to give the person who brought it a clear statement, sometimes the customer is sure that he does not want to spend some unnecessary money, the size of the dish, sometimes some new customers do not know, should be reasonably reminded, will give the customer a good impression;
9.Don't be too late to provide customers with services, who serves them, you can let them give you a little advice, or praise;
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Calling customers, handing menus, recording, transmitting, listening to guests, helping the boss count money, collecting tableware.
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As a waiter, it is better to start a small grilled fish restaurant by yourself. Better than anything else.
Make a barbecue restaurant. Learn the technique of grilling fish Find Wang Hua to grill fish.
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As a waiter in a hot pot restaurant, you should pay attention to the following:
1) One of the basic polite requirements is to stand one meter away from the guest, stand upright, stand with your hands down, and avoid shaking and leaning against the wall.
2) The waiter's gaze should stay on the customer, and the scope of the gaze can be adjusted according to the familiarity of his eyes with the customer. For first-time guests, what you can keep your eyes on is the triangle formed by the forehead and shoulders. For more familiar guests, the eyes stay on the two temples of the head and the "inverted triangle" formed by the chin, which is suitable for most guests.
The area between the eyes and the mouth is suitable for very familiar and friendly guests, relatives and friends.
3) The sound is appropriate, so that the other party can hear clearly; The speed of speech is appropriate, so that the guest feels light and not eager, relaxed and not procrastinating; The tone is kind and pleasant, and the waiter should not show nervousness, nor should he be bored by feeling bored.
1. Dress: neat and generous
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