What should I do if my Vivo Y 93 child gets the wrong password? Neither did the factory reset.

I call his service ** number can be processed, and it is generally possible to re-flash the machine, and it can be processed.

How to deal with forgot lock screen password:

Situation 1: If you forget the lock screen password but you can use your fingerprint or face to unlock the phone 1. Enter the wrong lock screen password 5 times in a row in the password input interface, and after the pop-up "Phone is locked", you can click "Forgot Password" on the screen (if it is a pattern password set, at least 4 points are required for 5 wrong passwords, and the password entered is different each time); Note: If the model uses FBE encryption technology, you need to go to the vivo customer service center to unlock it.

2. Click Forgot Password and Use Password to Change Lock Screen Password Note: Both passwords need to be entered correctly to change the lock screen password; 3. If you forget the password, you need to enter the cloud service to enable Find Your Phone, then go to the Phone Settings - System Management More Settings - Backup & Reset Factory Reset - Clear All Data - Clear Now - Enter the vivo account password to clear the data, clear the data and decrypt it, and then re-enter the phone to set the lock screen password;

Situation 2: If you forget the lock screen password, you can't use your fingerprint or face to unlock the phone 1. Enter the wrong lock screen password 5 times in a row in the password input interface (if it is a pattern password, the wrong password for 5 times needs at least 4 points and the password entered is different each time) 2. After popping up "The phone is locked", you can click "Forgot Password" on the screen, enter the password to change the lock screen password, if you forget the password, you can bring your ID card and purchase invoice to the vivo customer service center for processing. Note:

Some models using FBE encryption technology do not have the "Forgot Password" option, and do not support unlocking with password problem verification, so you need to contact the customer service center staff to unlock it. Note: If you can't retrieve the lock screen password through the password, you can send a clear data command by finding your phone (all the data on your phone will be deleted), if you don't have the function of finding your phone, it is recommended that the customer service center deal with it.

If a password is required for factory reset: If "Find Device" is not enabled, you need to verify the lock screen password, and if "Find Device" is enabled, you need to verify the password of your vivo account.

Here's how to retrieve your vivo account password:

1. If the mobile phone number and email bound to the vivo account can still be used or remember the answer to the password protection question, please enter the login interface of the vivo official website first.

Click "Forgot Password", enter "Bound Mobile Phone Number", and then click Next, "How to retrieve password: Retrieve by binding mobile phone number, Retrieve through bound email address, and retrieve through password problem" will appear"Retrieve by binding your mobile phone" and then follow the prompts to retrieve the password.

2. If your vivo account is bound to an emergency contact, you can try to reset your password by using the following methods:

1. In the mobile phone settings - account center (login interface) - account password login registration --- forgot password - enter any of the "bound mobile phone number, email and vivo number" to submit - retrieve through emergency contacts - you can reset the password after verification.

2. Open this link on your computer.

In the upper right corner, personal center--login--account password login--forgot password--enter any of the "bound mobile phone number, email and vivo number" to submit--retrieve through emergency contacts After passing the verification, you can reset the password.

3. If the vivo account cannot be self-retrieved according to the above methods, you need to reset the password through the account appeal. Please click this link, select "Forgot the password problem" or "Email address deactivated, change email address" as the reason for appeal, and then fill in the relevant information to appeal the account according to the prompts.

Vivo customer service center address inquiry method: enter vivo official website vivo**app--my--outlet query or vivo official website web version--scroll bottom--service support--service network query--select the province and city to query the customer service center address.

Tips: It is recommended to bring relevant purchase vouchers (such as: purchase invoice, warranty card, ID card) when you go, and consult the staff of the consultation center in advance to ensure that the staff go again during normal working hours, avoid empty running, and pay attention to safety on the way to and from the service.

Retrieve the password of the vivo account to call the group:

If the account you are using is currently bound with a large mobile phone number, emergency contact, email and password protection is still in use, go to vivo official website - personal center - log in - choose to forget the password and the orange code to modify and bind; If the binding information is not in use, you can also enter the vivo official website vivo**app--my--**customer service or vivo official website web version--scroll bottom--**customer service to enter the manual customer service to enter the consultation appeal.