How to do a good job in car maintenance business reception

As a maintenance business reception, there are three main points:

1. Master enough professional knowledge.

2. The service attitude must be good.

3. Have certain communication skills.

Among these three points, I personally feel that the most important thing is professional knowledge, with professional knowledge as the foundation, plus the other two points to cooperate in order to do a good job in reception.

Reception is not only to deal with users, but also to deal with the superior leaders of the workshop employees. For leaders, workshop employees, users between the three personally feel that the workshop staff is the foundation, the user to the repair shop is to solve the vehicle failure, as long as the car is repaired, plus your smile service, even if you do 80%. When the user is satisfied, the natural leader is satisfied.

Let's talk about the importance of professional knowledge, workshop employees generally do not have much high cultural quality, they have the most knowledge even if they have professional knowledge in car repair, so you don't even have a little basic auto repair professional knowledge, you can't communicate with them well, and the user side is also a little, you don't have professional knowledge and it is difficult to communicate.

The two most important points at the reception: 1. Ring car inspection.

2. Remind users to report valuables.

If you don't do these two things well, it may bring you unnecessary financial losses. These two points are important, but they don't require much expertise to do. The second is the problem of estimating the maintenance time, which requires a certain amount of professional knowledge to do, and if these two points are not done well, it will definitely cause dissatisfaction among users.

For example, if you enter the factory for a car, if you don't do a ring car inspection, when the vehicle is wiped and can't tell whose responsibility is, you will have to lose money (I have seen a lot of people who lose money). The same goes for valuables.

In addition, for example, this car needs to replace the clutch three-piece set, because you do not have enough professional knowledge, only two things are reported, and it is difficult to explain to the user when you add it.

First of all, there is a certain professional knowledge of automobiles, understand the best of the best, solve customer problems, and understand the insurance business and accessories.

Summary. Hello, the process of receiving the car repair service business? Dear, glad to answer for you.

The process of receiving automobile maintenance service business: 1. Receiving customers who come to the company to repair vehicles, recording and judging vehicle failures and arranging maintenance; 2. Handling of automobile warranty claims and accident vehicle damage assessment; 3. Organize and archive customer information; 4. Build good communication with customers and do a good job in customer maintenance; 5. Follow up the status of the maintenance vehicle to ensure the quality of maintenance; 6. Assist customers to settle vehicle maintenance costs; 7. Responsible for customer satisfaction tracking, handling customer opinions 8, responsible for the implementation of 5S in the work area.

Hello, the process of receiving the car repair service business? Dear, glad to answer for you. The process of receiving the car repair service business:

1. Receive customers who come to the company to repair vehicles, record and judge vehicle failures and arrange maintenance; 2. Handling of automobile warranty claims and accident vehicle damage assessment; 3. Organize and archive customer information; 4. Build good communication with customers and do a good job in customer maintenance; 5. Follow up the status of the maintenance vehicle to ensure the quality of maintenance; 6. Assist customers to settle vehicle maintenance costs; 7. Responsible for customer satisfaction tracking, handling customer opinions 8, responsible for the implementation of 5S in the work area.

Automobile maintenance reception process 1, reception process: the first step: the pick-up staff with the fastest speed and correct gestures to guide the customer to drive the vehicle to the designated parking space in the fine washing area.

Pay attention to the safety of people and vehicles) Step 2: The pick-up person automatically opens the door for the owner to greet and say hello to the owner. Step 3:

Remind the owner to take care of the valuables in the car. (e.g. laptop, mobile phone, cash, etc., if any, please keep it.)

Step 4: The pick-up clerk will hand over the vehicle access card (key card) to the car owner, and collect the car lock key from the car owner, explaining how to use the access card and key card.

Step 5: The pick-up staff will record the construction project and hand over the construction order to the construction team members, and at the same time promote the company's other beauty project content and VIP mode to the car owner, and if necessary, you can experience or demonstrate to the car owner the beauty effect of Nico Liang without hurting the car paint. (Passionate, Proactive, and Skilled Sales Skills) Step 6:

The construction team assists the pick-up staff to quickly check the condition of the car and the property in the car, check whether the windows are closed well, and record the condition and property of the car, and verify with the owner in time if there is any abnormal situation. (Mentality: Professional, responsible, careful) Step 7:

The pick-up staff guides the owner into the exhibition hall to rest, and the sales consultant in the hall sends tea and coffee to the front end, and introduces the Nicoliang products and beauty items in the exhibition hall to the car owner. (Passionate).

Summary. Hello, the responsibilities of the automobile after-sales reception position mainly include the following aspects: 1. Receiving customers who come to the company to repair vehicles, recording and judging vehicle failures and arranging maintenance; 2. Handling of automobile warranty claims and accident vehicle damage assessment; 3. Organize and archive customer information; 4. Build good communication with customers and do a good job in customer maintenance; 5. Follow up the status of the maintenance vehicle to ensure the quality of maintenance; 6. Assist customers to settle vehicle maintenance costs; 7. Responsible for customer satisfaction tracking and handling customer opinions; 8. Responsible for the implementation of 5S in the work area, I hope to help you.

Hello, I have seen your question and am sorting out the answer, please wait for a while Hello, the responsibilities of the automobile after-sales reception position mainly include the following aspects: 1. Receiving customers who come to the company to repair vehicles, recording and judging vehicle failures and arranging maintenance; 2. Handling of automobile warranty claims and accident vehicle damage assessment; 3. Organize and archive customer information; 4. Build good communication with customers and do a good job in customer maintenance; 5. Follow up the status of the maintenance vehicle to ensure the quality of maintenance; 6. Assist customers to settle vehicle maintenance costs; 7. Responsible for customer satisfaction tracking and handling customer opinions; 8. Responsible for the implementation of 5S in the work area, I hope to help you.

The business reception process of the automobile repair company is as follows:

1) Make an appointment – listen to the customer's description and record it in detail.

2) Appointment preparation - comprehensive preparation, notify the relevant personnel (accessories, workshop, etc.) 3) maintenance reception - check the vehicle, record it in detail, and make a task power of attorney.

Valuation. 4) Carry out repairs – carry out the promised repairs correctly.

5) Quality inspection - check the quality of maintenance work.

6) Delivery - explain the maintenance work and invoices, accompany the customer to settle the bill, and send the customer away.

7) Follow-up service - listen to customer opinions and conduct satisfaction surveys.

The above should be the correct process, hope.

The role of the car maintenance business reception is described as follows:

1。The image of the representative enterprise: the characteristics of automobile maintenance enterprises are mainly composed of enterprise spirit, enterprise efficiency, corporate reputation and business environment.

A good corporate image will bring a deep sense of recognition and trust among the public, which will be transformed into huge economic benefits. The image of the maintenance Yuyin Zheng business receptionist in the customer is a direct reflection of the characteristics of the enterprise, and is the representative of the "window" of the enterprise, and its speech and demeanor, treatment of people, service level, etc. are directly related to the corporate image.

2。Affect the income of the enterprise: the maintenance business receptionist should evaluate the repaired vehicle before maintenance, statistically verify the costs incurred in the maintenance process, and explain the charging standards of relevant fees to customers, listen to the opinions of customers and reflect to the superior departments, and collect relevant fees under the condition that both parties fully agree.

The reasonableness of the maintenance valuation, the smoothness of the charge settlement process, and the flexibility of the settlement of expense settlement disputes all directly affect the reputation, income and efficiency of the enterprise.

3。Reflect the overall quality of enterprise technical management: the ability of the maintenance business receptionist to solve problems and deal with problems in the process of picking up and valuing directly reflects the technical level of the enterprise.

In the whole process from pick-up to delivery, its work is organized, thorough and flexible, which directly reflects the level of enterprise service and management.

4。A bridge between the maintenance company and the car owner: The maintenance business receptionist has many different names, such as reception specialist, service consultant, maintenance consultant, diagnostic consultant, etc.

Hello dear and happy to serve you: the importance of car repair reception business shi knows the knowledge, quality and ability that car repair reception must have. The establishment of reception posts in automobile maintenance business fully expresses the degree of standardization of business management of automobile maintenance enterprises; The reception of automobile maintenance business can drive the coordination of various governance links, which is conducive to improving work efficiency.

The establishment of the reception post of automobile maintenance business fully reflects the degree of standardization of the operation and management of automobile maintenance enterprises; The reception of automobile maintenance business can drive the coordination of various management links, which is conducive to improving work efficiency; The reception of automobile maintenance business can be used as a bridge between enterprises and customers, coordinate the interests of both parties, increase the trust of both parties, so as to unite customers and improve the economic and social benefits of enterprises. Thank you for your trust, the above is my reply, I hope it can help you, I wish you a happy life.

Summary. Hello, I am glad to answer for you, what are the eight major processes of automobile maintenance business receptionThe answer is as follows: The eight major processes of automobile after-sales reception are:

Receiving customers, accepting business, repairing cars, consulting maintenance opinions, checking the condition of completed vehicles, notifying customers to pick up cars, handling settlement procedures, and tracking services to customers.

Hello, I am very happy to answer for you, what are the eight major processes of automobile maintenance business reception, and the answer is as follows: the eight major processes of automobile after-sales reception are: receiving customers, accepting business, repairing cars, consulting maintenance opinions, checking the condition of completed vehicles, notifying customers to pick up cars, handling settlement procedures, and tracking services for customers.

1. The business hall receives customers who come to the company for repair. 2. Accept business: ask customers about their intentions and requirements; technical diagnostics; **, decide whether to enter the factory, or make an appointment for maintenance or diagnosis**; Send the customer out of the factory.

3. Send the repair car to the workshop for cleaning and go through the delivery procedures. 4. During the maintenance period, consultation and processing of additional maintenance items: consult customer opinions and exchange work opinions with the workshop.

5. Exit the completed vehicle from the car: check the technical condition of the vehicle appearance and related items on the vehicle. 6. Notify the customer to pick up the car and prepare the customer's pick-up information.

7. The business hall receives customers who come to the company to pick up the car, guides the customer to inspect the completed car, reports the situation, handles the settlement procedures, and sends the customer off the factory. 8. Follow-up service for customers.

Briefly describe the four major steps of automobile maintenance business reception and nine links.

Hello dear! We are glad to answer for you, briefly describing the four major steps of automobile maintenance business reception Nine links: appointment link, reception link, pre-maintenance explanation link, maintenance operation link, quality damage and inspection link, pre-delivery preparation link, settlement link, return visit link.

Automobile after-sales reception refers to Tu Yuyuan is mainly responsible for the reception of customers, as well as the answering and answering of customer calls, careful consultation and arrangement of maintenance work, timely feedback of vehicle information between maintenance personnel and customers, talking with customers and recommending regular maintenance and high-quality products to customers, and regularly visiting customers. The responsibilities of the automobile after-sales reception position mainly include the following aspects: receiving customers who come to the company to repair vehicles, recording and judging vehicle failures and arranging maintenance; Handling of automobile warranty claims and accident vehicle damage assessment; Organize and archive customer information; Establish good communication with customers and do a good job in customer maintenance; Track and follow up the status of maintenance vehicles to ensure the quality of maintenance; Thank you for your patience.

The above is all my reply, if you are satisfied with my service, please give a thumbs up, and I wish you a happy life, peace and joy again!