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Third-party logistics refers to the production and operation enterprises in order to concentrate on the main business, the original logistics activities that belong to their own processing, in the form of contracts entrusted to professional logistics service enterprises. So what are the main factors in its development?
small and medium-sized industrial enterprises in the country"Put small""Small"Under the guidance of the policy, the reform and the change of the new mechanism to standardize the operation, the state's credit and financial policies for small and medium-sized industrial enterprises, as well as the main measures to guide the adjustment, reform and development of small and medium-sized enterprises, market competition, and social development and changes will all become factors affecting the external environment of small and medium-sized enterprises. However, it has been adopted by small and medium-sized industrial enterprises for a long time"Big and complete""Small but complete"The production mode and business concept, logistics activities and their organization and management are segmented and closed, which must have an intrinsically important impact on the development of third-party logistics, which is mainly manifested as:
1. The influence of ideas. Small and medium-sized industrial enterprises generally implement a single production management, the business scope of the enterprise is closed, the lack of access to the market and the integration of the social model, accustomed to the traditional enterprise storage and transportation mode, heavy production, light storage and transportation, it is difficult to form a modern logistics management idea, there are conceptual obstacles to the third-party logistics, which is the fundamental factor affecting the development of third-party logistics.
2. Structural influence. The number of small and medium-sized enterprises is large and wide, the total scale is not small, but the organization and industrial structure are unreasonable, low-level repeated construction, repeated investment, in a considerable number of industries to form a product oversupply, structural surplus, the general industrial relevance is low, lack of socialization, professional division of labor and cooperation, is an important factor affecting the development of third-party logistics.
3. Technical factors. Although the information industry has injected a large number of high and new technologies into small and medium-sized enterprises, the composition of resources and technology is unreasonable, the aging of facilities and equipment, the low level of logistics technology, and the difficulty in adapting to the needs of the development of modern professional logistics are the main factors affecting the development of third-party logistics.
4. Management factors. To a large extent, most small and medium-sized industrial enterprises lack a relatively scientific internal management system, lack the ability to manage and organize, and are in a state of chaos in production management and disorderly in organization and operation. There is no pre-production market research, no strict cost accounting; There is no production control in production, no marketing strategy; There is no after-sales service after production, which is the basic factor restricting the development of third-party logistics.
6. Talent factor. Small and medium-sized enterprises generally have low staff quality, unreasonable knowledge composition, lack of talents, and lack of innovation ability, which is the core factor restricting the development of third-party logistics.
The above is all the content of the main factors of the development of third-party logistics.
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Summary. Dear, hello, there are the following customer satisfaction: the quality of logistics service will directly affect the customer's satisfaction with the third-party logistics company.
If logistics services are not in place, or if there are delays, losses, etc., it will affect the trust and loyalty of customers to the company. Corporate image: Logistics service is one of the image representatives of third-party logistics companies in the minds of customers.
If the company's logistics service is effective, it will make customers have a good evaluation of the company's image, and vice versa, it will make customers have a bad impression of the company.
Dear, hello, there are the following customer satisfaction: the quality of logistics service will directly affect the customer's satisfaction with the third-party logistics company. If logistics services are not in place, or if there are delays, losses, etc., it will affect the trust and loyalty of customers to the company.
Corporate image: Logistics service is one of the image representatives of the third-party logistics company in the minds of customers. If the company's logistics service is effective, it will make customers have a good evaluation of the company's image, and vice versa, it will make customers have a bad impression of the company.
3.Business development: The effectiveness of logistics services will directly affect the company's business development.
If the company's logistics service is not effective, customers may blindly choose other logistics service providers, resulting in a decline in the company's business. 4.Service Levels:
The effect of logistics service is one of the important factors reflecting the service level of third-party logistics companies. If the company's Oak Flow service is effective, it will attract more customers and business partners and improve the company's market competitiveness.
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1.Customer satisfaction: The logistics service effect of the third-party logistics company is directly related to customer satisfaction.
If the logistics service works well, the customer will be satisfied with the service of the third-party logistics company, thereby increasing the loyalty and reputation of the customer. 2.Business Development:
Third-party logistics companies with good logistics services can improve logistics efficiency, reduce logistics costs, and thus improve the company's profitability. 4.Brand Image:
Third-party logistics companies with good logistics services can establish a good brand image, enhance the company's competitiveness and improve its market position. Therefore, third-party logistics companies need to focus on improving the effect of logistics services, continuously optimizing logistics processes, improving logistics efficiency, and improving customer satisfaction, so as to achieve sustainable business development.
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The important impacts of the logistics service effect of the third-party logistics company on the third-party logistics company are:1Customer Satisfaction:
The effectiveness of logistics services has a direct impact on customer satisfaction and loyalty. If the logistics service is not effective, the package is difficult to arrive on time or is seriously damaged, the customer will choose other logistics companies to reduce the market share and reputation of the third-party logistics company. 2.
Cost control: The effect of logistics services will also affect the cost control of third-party logistics companies. The effect of logistics services is poor, and problems such as damage and loss of parcels occur frequently, which requires more compensation liabilities and increased costs.
However, logistics services have good results, which can improve transportation efficiency and accuracy, and reduce logistics costs. 3.Brand Image:
The effect of logistics service is one of the important brand images of third-party logistics companies. If the logistics service effect is poor, it will affect the company's brand image, and then reduce the competitiveness of the market auction market. On the contrary, the logistics service effect is good, and the model Jingdou can enhance the company's brand image and increase market share.
4.Partnerships: Third-party logistics companies often need to establish long-term partnerships with various customers, and the effectiveness of logistics services is an important factor in maintaining partnerships.
If the logistics service is not effective, it will affect the cooperative relationship with customers and may face the risk of customer churn. The logistics service has a good effect, which can increase customer stickiness and maintain partnerships. Therefore, third-party logistics companies need to focus on improving the effect of logistics services, continuously optimizing logistics processes, and improving customer satisfaction and brand image.
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Status: In recent years, China's third-party logistics market has grown at an annual rate of 16% to 25%. Although China's logistics industry is developing rapidly.
However, at present, the level of third-party logistics information application in China is still relatively low. According to statistics, the informatization level of a large number of third-party logistics companies is still in the initial stage of GPS, RFID, etc., and some companies do not even have office suites and corporate mailboxes. Such enterprises account for more than 50% of the total number of third-party logistics companies.
Among China's logistics enterprises, small and medium-sized enterprises account for the majority. The vast majority of small and medium-sized logistics enterprises do not have the ability to use information technology to process logistics information. Most of the informatization needs of enterprises with information systems belong to the underlying needs, and the construction of basic information systems is the main content of the current informatization construction.
At the same time, small and medium-sized enterprises in the purchase of logistics information system, although the most important consideration is the cost issue, but also to consider the future needs of enterprises. The cost of most logistics information systems is high, and many functions are not used, but after the development and growth of the enterprise, it may be very needed, which requires the product to have the characteristics of the whole life cycle, and can evolve with the development and business expansion of the enterprise itself. In today's market, in addition to Brocade information, other logistics chain management software manufacturers do not have the ability to provide such products, and the lack of information systems suitable for small and medium-sized logistics enterprises seriously restricts the popularization of information technology in such enterprises.
In addition, there are some logistics enterprises that have begun to take shape, and they have begun to consider the optimization of business processes and management processes. This is also from the economic pressure of reducing costs and speeding up turnover, in order to help enterprises improve their core competitiveness. These optimizations are usually concentrated in a few areas that can produce the most benefits, such as warehouse management, transportation management, order management, and other local links.
Such large-scale logistics enterprises account for about 30% of the total number of logistics enterprises. However, Shen Guokang pointed out that this kind of information construction that is only aimed at the local ** chain process usually results in some isolated information systems, which are difficult to interconnect and integrate. The information integration of the chain can not only be satisfied with providing fine software products for distribution, retail, warehousing, transportation and other links, but also to clearly implement the idea of chain integration.
Through the framework of "operation layer", "decision-making layer" and "first-chain e-commerce layer", we provide logistics enterprises with information solutions focusing on comprehensive resource integration. In this way, the problems of the enterprise can be solved from top to bottom, instead of scratching the itch through the shoes. There are very few logistics companies that have formed a systematic integrated logistics management platform, accounting for only about 5% of the total.
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There are a lot of books about logistics such as: