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Hello, we apologize for the inconvenience, and we ask for your understanding, in order to solve your problem, please operate the following methods. 1.Please press and hold the power button for 15 seconds to see if it can be turned on.
2.Please charge for a while, then press and hold the power button for 15 seconds to see if it can be turned on (there is no prompt for recharging the phone when it is completely empty) 3You can press and hold the volume + button to enter recovery mode, press volume - select recovery mode, then press the lock screen key to enter recovery mode, press volume - select wipe data factory reset and then click the lock screen key, and after the interface jumps to, select reboot system now to restart the phone (doing this will lose all the data on the phone (except the data on the TF card), Including installed applications, **books, short messages, etc.
Instructions for firmware upgrades.
Copy the firmware package to the SD card, and the SD card is connected to the computer with a card reader to copy) If the problem cannot be solved through the above methods, please contact the after-sales service center, and the after-sales service center address can be found in the settings - general more settings - after-sales service menu. You can also go to vivo official ** to check the address of the after-sales service center.
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It is recommended to try the following methods to see if it can be turned on:
1.Press and hold the power button for 10 seconds to force restart the phone.
2.You can try charging for 20 minutes, then press and hold the power button for 10 seconds to see if it can turn on (the phone is completely out of power and recharged, there is no prompt).
3.When the phone is turned off, press and hold the volume up button and the power button at the same time for 3 to 4 seconds, after the vivo phone logo appears on the phone, let go of the button to enter recovery mode, first select wipe data factory reset, select wipe cache partition after completing the waiting interface jump, and select reboot system now to restart the phone immediately after completion. (Doing this will lose all the data on your phone (except the data on the TF card), including installed apps, **books, text messages, etc.) When there is no other way to solve the problem, use this and use it with caution.
If the above methods still can't be turned on or the mobile phone has important data, it is recommended to take the mobile phone to the local after-sales inspection and processing, and the after-sales technicians will deal with it. You can go to vivo official ** to check the address of the after-sales service center:
Check the after-sales address of the province and city.
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The phone can't be turned on, see if the phone is out of power, if the phone has power, it means that the phone is broken and must be repaired.
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When the mobile phone is used for a long time, there will be premature damage to the battery or bad loss, you can connect the mobile phone to the charger, see if the mobile phone will show the charging point and see if the power percentage will increase, to simply judge how the battery is, if the battery is damaged, it is recommended to replace a new battery. 2.If the mobile phone is late because the mobile phone is flooded or broken, or the mobile phone is damaged, it will also cause the mobile phone to not turn on.
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Summary. Battery damage leads to the mobile phone battery is a consumable product, when the mobile phone has been used for a long time, there will be premature damage or bad battery damage, etc., you can connect the mobile phone to the charger, see if the mobile phone will show the charging point and see if the power percentage will increase, to simply judge how the battery is, if the battery is damaged, it is recommended to replace a new battery. 2.
If the mobile phone is damaged or broken, or the mobile phone is damaged, it will also cause the mobile phone to not turn on.
Battery damage leads to the mobile phone battery is a consumable product, when the mobile phone has been used for a long time, there will be premature damage or bad battery damage, etc., you can connect the mobile phone to the charger, see if the mobile phone will show the charging point and see if the power percentage will increase, to simply judge how the battery is, if the battery is damaged, it is recommended to replace a new battery. 2.If the mobile phone is damaged by water or broken, or the mobile phone is damaged, it will also cause the mobile phone to slip and not imitate the machine, in this case, we generally recommend taking it for maintenance, and it is not recommended to repair it yourself.
Friends, I really don't understand, you can be more specific.
Battery damage leads to the mobile phone battery is a consumable product, when the mobile phone has been used for a long time, there will be premature damage or bad battery damage, etc., you can connect the mobile phone to the charger, see if the mobile phone will show the charging point and see if the power percentage will increase, to simply judge how the battery is, if the battery is damaged, it is recommended to replace a new battery. 2.If the mobile phone is damaged by water or broken, or the mobile phone is damaged, it will also cause the mobile phone to slip and not imitate the machine, in this case, we generally recommend taking it for maintenance, and it is not recommended to repair it yourself.
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If the vivo mobile phone you use does not turn on due to a crash or liquid ingress, it is recommended to bring the mobile phone to the vivo customer service center for processing.
The screen does not light up when it is turned on, and the phone does not vibrate and other reactions:
1. Check whether the power is fully charged, you can use the original charger and data cable to charge for more than half an hour, and try to turn on again;
2. If the keys of the mobile phone are stuck, broken or liquid, please bring the mobile phone to the vivo customer service center for further maintenance.
The phone screen is on but you can't get to the desktop:
1. You can try to force restart the device to resume use;
Ways to restart your phone:
1) Press and hold the power button of the mobile phone to pop up the "Restart" option to turn it off;
2) Slide down at the top of the mobile phone screen to bring up the shortcut details page twice The bottom of the screen slides up to enter the control center, and click the "Shutdown and Restart" switch;
3) Force restart the phone (it is recommended to use it when the phone is frozen or stuck).
FunTouch OS and subsequent models: Press and hold the "Power Button" + "Volume Down Button" for more than 10 seconds at the same time;
Press and hold the top round button for more than 10 seconds to force restart the phone (applicable to NEX 3 NEX 3S);
FunTouch OS previous models: Press and hold the "Power Button" for more than 12 seconds.
2. Try to repair the system through the "System Repair Mode" as follows:
Step 1: When the phone is turned off or restarted, press and hold the "Power Button" and "Volume Up Button" at the same time for 10 seconds before the screen turns on, until the screen displays the word fastboot and then releases the button;
Step 2: Press the volume down button to move the cursor to "Enter Recovery", press the power button to confirm the entry, until the screen displays the word recovery, and the device has entered recovery mode.
Step 3: Select "Install System Software" on the Recovery mode interface, and then select "Update the latest version online" to repair the system according to the prompts.
The phone vibrates when it is turned on but the screen does not light up:
When the phone vibrates when you press the power button to turn on or force restart, but the screen does not display the screen and the screen is still black, it is more likely that the screen is faulty, please bring the phone to the vivo customer service center for further maintenance.
Hello, sorry for the inconvenience, please forgive me!
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