I am a billiard hall manager, how should I manage my staff, and what rules and regulations should I

The rules and regulations are clear, and the quality of employees is cultivated.

Customer Service Terms.

Responsible, dedicated, team spirit, but also have the mentality of taking the ball room as home, only in this way can the efficiency of the ball room be improved.

Summary of the daily work specifications of the billiard hall attendants:

Work specifications. 1) Arrive at work on time and tidy up your appearance.

2) Participate in the pre-class meeting to understand the day's work tasks and specific work division.

3) Clean the environmental hygiene in the service area.

4) Prepare service utensils and cleaning supplies for business hours.

5) 10 minutes before the opening of business, the club rack and clubs should be arranged neatly, and the billiards should be placed on the table.

6) Stand at the designated work position 5 minutes before the opening time and wait for the arrival of customers.

7) Warmly and actively greet every guest who comes to consume.

8) Do a good job of registration, billing and deposit collection for guests.

9) According to the requirements of the guest's game, the ball is stacked on the table.

10) Actively do a good job in the promotion of hotel products, and guide guests to consume to the greatest extent.

11) Timely meet the other service needs of guests in the process of entertainment.

12) After the guest consumes, carefully check and count the equipment and supplies and whether there are any leftovers of the guest.

13) At the end of the business, do a good job of checking out the cashier and sending off the guests, and welcome the guests to come again.

14) Finally, do a good job of cleaning and finishing the area.

Chaozi: You have a classmate looking for you, called Sun Longfei!

1. A deposit of 100 yuan is required to open the stage.

2. Do not place drinks, alcohol, and cigarettes on the billiard table or handrails 3. Do not sit on the billiard table and handrails.

4. Please take care of public property, according to **, burn or scratch 1 hole 200-400 yuan (1 square centimeter).

5. Please take care of public property, and the damage to the pole needs to be compensated according to the price, and the yuan is ......And so on, there are balls, sofas, drink cups, etc., which can be verified and publicized by yourself.

1. Smoking and drinking are prohibited.

2. It is forbidden to operate without money.

3. Fights and brawls are prohibited.

1. It is forbidden to be late for work hours! Doors must open at 9:30 every day.

Personal hygiene must be cleaned up by 9:30! 2. It is forbidden to chat and play among waiters during working hours.

Loud noises are prohibited. (Unless a guest does not) 3. It is forbidden to eat during work, and you must go back to the dormitory after eating. 4. It is forbidden to make phone calls and play with mobile phones during working hours.

If you do have something to do go back to the dormitory or go out to play**) 5. Do not sit on the guest's chair during working hours. Not even the most acquainted guests. (Unless there are only two tables of guests, no sitting and chatting is allowed at more than three tables.)

6. It is forbidden to go to the bar or VIP1 to surf the Internet during working hours! 7. Swing the ball to the guests quickly, in a timely manner, and do not let the guests shout "swing the ball!" 8. Speak politely to the guest at any time, be kind, and it is forbidden to make loud noises with the guest and throw the face of the guest.

9. Dress appropriately and neatly between work. Fancy dress is prohibited. 10. The clerk on duty should be responsible for the end, it is forbidden to find no one halfway, the sanitation is tidyed, the air conditioner must be turned off, and flammable items such as cigarette butts must be carefully disposed of.

Each of the above offenders will be paid according to the situation if they commit more than three times) Precautions and daily procedures Morning 1, clean the floor 2, replace all the plastic belts of the trash can 3, the ball is neatly placed 4, the ash of the table and chair air conditioner is clean 5, the bar is tidy 6, the toilet is flushed and mopped 7, the upstairs and downstairs chess bag is swept and mopped 8, the stairs are mopped 8, the garbage is taken out after each table of guests leave 1, the club is put back in place 2, the case is wiped clean 3, the ashtray is poured out and cleaned 4, the table is wiped clean After the guests leave at night 1, turn off the door lights, turn off the air conditioner 2, put the ball away 3, brush the case 4, clean up the table 5, cover the tablecloth 6, go upstairs to check the air conditioner, cigarette butts 7, close the roller shutter door and turn off the lights **Guests want drinks and drink should be timely Tell the bar what number of tables and how many times (if you lose it, you will lose money) * When the guest checks out, he should accurately and clearly tell the bar what table is **The drinks of VIP 1 upstairs should be counted Even if they are missing, they should make up VIP 1 in time When each table of guests leaves, they should tell the bar number before settling accounts at the bar.

1. The billiards room is a place for public activities, and participants must keep quiet.

2. The participants should keep the billiards room clean and hygienic, and are not allowed to smoke, spit, litter paper scraps, fruit peels, etc.

3. Abide by the order of activities, practice in a civilized manner, and be courteous to each other.

4. Take care of billiards equipment and indoor public property, and strictly prohibit people sitting at the table.

5. After each activity, the ball and club should be returned to the administrator for acceptance and safekeeping. Billiard equipment is not allowed to be borrowed.

6. Obey the management of the staff and leave the venue quickly after the event.

Billiard hall hygienic operation standards.

Billiard hall hygiene and cleaning regulations.

1) The table should be vacuumed every day, if possible, you can use a knapsack vacuum cleaner, and use a brush to smooth the fluff of the table after vacuuming.

2) Bench edge and legs: Wipe clean with a rag every day.

3) Clubs, racks, and scoreboards: Wipe with a dry cloth every day. If there is rust on the copper word of the scoreboard and the copper head of the pole, you can wipe it with copper oil.

4) Billiards: Wipe daily with a clean, soft cloth.

5) High chairs, sofas, coffee tables: the wooden parts and glass parts are wiped clean with rags, and the cloth chair or sofa surface is vacuumed.

6) Ball table lighting bulbs and lampshades: Wipe with a dry rag once a week.

8) Leather of the hall floor and wall: The ground is vacuumed every day, and the wall should be cleaned according to the different textures.

Billiard hall hygiene standards.

1) Table: no smudges, no dust, bright color, soft fluff.

2) Table side and legs: smooth and dust-free, no stains. Wild trails.

3) Clubs, racks, scoreboards: clubs, racks and rods are smooth and smooth, without sweating; The scoreboard is dust-free, and the copper part is free of rust spots and sweat stains.

4) Billiards: The spherical surface is smooth and brightly colored.

5) High chairs and sofas: the wooden parts are smooth and clean, no stains, and the cloth and leather parts are free of dust, no stains, and no fading.

6) Service counter and bar counter: The countertop is clean and tidy, free of debris, and the glass and stone parts are clean and bright. In addition to being intuitive and clean, the bar utensils should also meet the health and quarantine standards.

7) Bulbs and lampshades: Keep them clean and clean, and the dust is not visible when digging ridges.

File name: Standard for Hygienic Operations in Billiard Halls.

Electronic file code YLFW054, pp. 2-2

8) Floor and wall: The wall decoration is neat and beautiful, no cobwebs, dust, stains, peeling, the ground is clean, no waste and sanitary dead corners, and there are no drink stains on the carpet.