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Sorry for the inconvenience!
If you have other wireless networks nearby, please try to compare:
a. Other networks can be connected normally, you can judge that the mobile phone system and hardware function are normal, please try as follows:
1. Number of wireless network connections: It is possible that the current network connection uses too many users, resulting in the inability to use the network normally, it is recommended to try it during idle hours;
2. Wireless network signal: When the wireless signal signal is weak, it may lead to the inability to connect normally or the connected application cannot be connected to the network normally, it is recommended to move the mobile device to the strong wireless network signal to try;
3. Device system settings: Go to System Settings--- WLAN - Settings --- Advanced --- keep WLAN connected in the dormant state, select "Never Sleep", in addition, please check to confirm whether the fuselage is set to power saving and other modes, if there is a suggestion to cancel the attempt;
4. Abnormal wireless network parameters: In order to avoid reconnecting and obtaining parameters due to abnormal wireless network parameters such as DNS, it is recommended that you try to set the wireless network to static IP allocation.
5. If the above suggestions still cannot be improved, it is not excluded that the compatibility between the routing equipment and the product is caused, and it is recommended that you replace the wireless network or routing equipment.
b. If other networks cannot be used normally after being connected, it may be caused by abnormal system or hardware functions
1. Please go to System Settings ---Wi--Settings--- Advanced --- keep Wi-Fi connected in the hibernation state, select "Never Sleep", and please check to confirm whether the fuselage is set to power saving and other modes, if there is a suggestion to cancel the attempt;
2. Please back up the fuselage data and try to restore factory settings;
3. If it still cannot be improved after recovery, please take the time to go to the local maintenance site to test and process the system and hardware.
If the conditions are limited and you cannot compare with other wireless networks, it is recommended that you conduct a simple investigation based on the above suggestions, and if it cannot be improved, please send it to the repair site in time.
Lenovo authorized repair site inquiry.
The business hours of the maintenance site are usually from Monday to Sunday from 9:00 to 18:00, except for holidays, and the stations will be slightly adjusted according to their own operations.
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Hello. We apologize for the inconvenience.
1. It is recommended that you check whether all wifi will have this phenomenon, if it is individual wifi will have this phenomenon, it is not excluded that the wifi signal is abnormal;
2. It is recommended that you change the wireless wifi access point, and set it to static IP or modify the DNS option (set the cheat return - WLAN - the wireless signal you want to connect to - show advanced options - static IP settings) and then use observation;
3. It is not ruled out that it is caused by an abnormality in the system, at this time, it is recommended that you back up your mobile phone information and restore the factory settings.
If none of the above can improve your problem, it is recommended that you take the time to go to your local Lenovo authorized repair site for inspection and repair.
Lenovo authorized repair site inquiry.
The business hours of the maintenance site are usually from Monday to Sunday 9:00-18:00, except holidays, the local sites will be slightly adjusted according to the operation of the self-buried body.
If you have other questions in the follow-up use process, you are welcome to contact us at any time or visit Lenovo Lewen (
Consult to find out.
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