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Anonymous users2024-02-07Sorry for the inconvenience!
If the device always reboots, please recall whether the automatic restart occurs under specific operations or software, and we recommend that you perform a simple troubleshooting according to the following conditions:
a.Reboot is now present when specific third-party software appears:
1.It is not excluded that it will automatically restart due to compatibility issues, and it is recommended to uninstall and reinstall or replace other software of the same type.
2.This can usually be improved, but it is recommended that you back up your personal data and try a factory reset after attempting.
b.Occurs without a specific pattern:
1.It is recommended that you remove the SIM card or SD card and turn on the observation, it can be improved after removal, it is recommended to replace the SIM card or SD card, if so, it is not ruled out that the card slot is abnormal, it is recommended to send it to the Lenovo site for repair;
2.If you have other batteries, it is recommended that you replace them, and it is not excluded that the battery is abnormal or too short;
3.If there is no significant improvement after the above operations, please back up the fuselage data for factory reset.
If the problem still cannot be effectively solved and affects your normal use, it is recommended that you take the time to go to the maintenance station for specific testing and treatment.
Lenovo authorized repair site inquiry.
The business hours of the maintenance site are usually from Monday to Sunday from 9:00 to 18:00, except for holidays, and the stations will be slightly adjusted according to their own operations.
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Anonymous users2024-02-06Enter the engineering mode, the volume button plus the power button, and after entering, restore the factory settings.
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Anonymous users2024-02-051. If the device clicks the power button and does not respond and does not turn on, it is recommended to use the following steps to make a simple troubleshooting attempt:
1.Caused by poor or abnormal battery contact: It is recommended to reinsert and remove the battery for a restart attempt, if there are other batteries, it is recommended to replace and compare;
2.It is recommended to use the standard charger to charge for about 30 minutes, and then press and hold the power button again.
If the problem still cannot be effectively solved, it is not ruled out that it is caused by the failure of physical buttons or related power management components, and it is recommended to send it for repair and testing.
2. If the device cannot enter the system with the fixed screen, it is recommended to perform a simple troubleshooting attempt through the following steps:
1.It is recommended to remove the back cover and battery and try to restart, if it can enter normally, it is recommended to back up the body data and try to restore factory settings;
2.If the above operations cannot be improved, it may be caused by abnormal system files or data loss on the motherboard of the device.
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Anonymous users2024-02-04Dear Lenovo mobile phone users, hello!
It is recommended that you first observe whether it is caused by the interference of some surrounding environmental factors, such as temperature, magnetic field, static electricity, etc.
Excluding these cases, then you can think about whether there are any special actions that caused it before.
If there is a system conflict caused by the installation of some third-party software, then you should uninstall the recently installed suspicious software.
If there are some system-level operations before, such as root or flashing third-party firmware, then you can generally only reflash the system to restore the use of the system.
Troubleshooting system problems may be hardware failures, such as whether you have accidentally bumped or dropped your mobile phone before, or water has entered, or your own quality problems.
In short, if you frequently restart automatically and cannot effectively solve the problem, it is recommended that you take the time to go to your local Lenovo service center and ask an engineer to help restore the system. You can log in to the official website to check the address:
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