The hotel room booked online was given to someone else, how to solve it?

If the hotel room you booked online is being given to someone else, you can consider the following steps:

1.Contact the hotel: First, you can contact the hotel and explain your situation. Request a written explanation from the hotel as to why the room was assigned to someone else and how to resolve the issue.

2.Complaints: If negotiation fails, you can file a complaint with the hotel's management or customer service center and ask for compensation or other solutions.

3.Seek third-party involvement: If the hotel still refuses to resolve the issue, you can contact your local consumer protection organization or regulatory authority to request intervention and mediation.

4.Sue: If all attempts are unsuccessful, you may consider suing the hotel. In this case, you may need to hire a lawyer to file a lawsuit on your behalf and seek damages.

When dealing with such issues, it is very important to remain calm, friendly and stand up for your rights. At the same time, it is recommended that you make sure to know and understand the booking terms and cancellation policy when booking a hotel to avoid similar problems.

Book a hotel room online. How to solve this matter depends on how you and the online class hotel are arranged at that time, whether you pay a deposit If you pay a deposit, then their hotel will deal with it like this, and you will have to give you a certain amount of economic compensation, otherwise, it will delay your things, the hotel's approach is not right, if you do not pay the deposit, you just said it verbally, that maybe, it is normal to transfer it to others, because you did not pay the deposit, no. Settle down this room, so.

Hotel. Again. It's also very normal to give it to someone else.

The hotel room booked online is occupied by someone else, how to solve it?You should find a hotel and see how he solves it, because you have already booked, if there is still an existing house, you can also transfer one, if you don't ask the other party to find you a house with the same location.

If you encounter a hotel room booked online and you should go to the hotel or complain on an online platform. Depending on the situation, the hotel you booked should be settled for you.

Legal Analysis: Yes. You can complain to the hotel, the staff who trespassed into our room, and question the management level of the hotel. If your privacy is violated, or if you are frightened, you can also ask the hotel for appropriate compensation.

Legal basis: Article 245 of the Criminal Law of the People's Republic of China: Whoever illegally searches another person's body or residence, or illegally trespasses into another person's home, is to be sentenced to up to three years imprisonment or short-term detention. Where judicial personnel abuse their authority and commit the crimes described in the preceding paragraph, they are to be given a heavier punishment.

After booking the house, it means that both parties have reached an agreement, and each party needs to fulfill its obligations, if there is a breach of contract, as the breaching party needs to bear the corresponding liability for compensation.

1. Does the hotel need to compensate for transferring the booked house to someone else?

The hotel will be rebooked to someone else and will need to compensate. If the hotel enters into a contract with the customer, the parties shall fully perform their obligations in accordance with the agreement, and if the hotel subcontracts the reserved house to another person, it is a breach of contract and shall bear the liability for breach of contract such as continuing to perform, taking remedial measures or compensating for losses.

Article 582 of the Civil Code of the People's Republic of China.

If the performance does not conform to the agreement, the liability for breach of contract shall be borne in accordance with the agreement of the parties. Where there is no agreement on liability for breach of contract or the agreement is not clear, and it cannot be determined in accordance with the provisions of Article 510 of this Law, the injured party may, based on the nature of the subject matter and the size of the loss, reasonably choose to request the other party to bear liability for breach of contract such as repair, rework, replacement, return, reduction of price or remuneration.

Article 1165.

Where the perpetrator infringes upon the civil rights and interests of others and causes harm due to his fault, he shall bear tort liability.

Where it is presumed that the actor is at fault in accordance with the provisions of law, and he cannot prove that he is not at fault, he shall bear tort liability.

2. What are the five ways to bear the liability for breach of contract?

1. Actual performance.

As the main remedy, if one party breaches the contract, the other party may require it to perform or request the court to order it to perform a specific obligation under the contract, but it is not allowed to substitute performance with money or other means.

2. Take remedial measures.

3. Compensation for losses.

Also known as "damages", it is the way for the defaulter to compensate and compensate the victim for the losses suffered by the breach of contract, and it is the most important and common remedy for breach of contract.

4. Pay liquidated damages.

Liquidated damages refer to a certain amount of money agreed by the parties to the contract to be paid to the other party when the contract debtor fails to perform or improperly performs its contractual obligations. The parties may agree on liquidated damages in the contract, and if Jingliang does not agree, the liquidated damages shall not be incurred, and the liquidated damages shall not be too high or too low. If the liquidated damages are too high or too low, the parties have the right to request high speed.

5. Deposit penalty.

The parties may agree on a deposit, and the deposit shall be implemented in accordance with the provisions of the Civil Code, but if the deposit and liquidated damages are agreed upon at the same time, the parties may choose to apply one of them.

To sum up the above, there can be no liability for breach of contract if an agreement is entered into with others, unless the agreement cannot be completed due to force majeure factors, if it is for other reasons, the hotel is subcontracted to others, then this situation must be subject to the corresponding compensation, so it is necessary to combine different circumstances to determine when dealing with it.

Before you check in, they will confirm the online reservation information with you, and confirm that the reservation information is correct, such as the name of the person who made the reservation or the mobile phone number, as long as it can be queried and correct, it does not matter whether it is booked by you or not.

When you officially check in, you need to register your ID card and face recognition, all of which are networked with the ** system, and the last step of the check-in registration ID card is the key, which is to ** networked, and the previous steps are only for them to tell themselves to see the information.

However, it should also be noted that generally this kind of booking, unless it is explained in advance, it will definitely ask whether it is paid by itself or the booker, if the booker does not explain clearly in advance and does not leave a deposit, it is inevitable to waste time, especially the kind that goes to the hotel in the middle of the night to check in, because the booker cannot be contacted or the sales of docking, it will be a bit of a waste of time when encountering a question order.

Of course, the front desk is very flexible, if the payer is unknown, you will be asked to pay a deposit first, and then settle or cancel it after figuring it out the next day. In addition, large hotel groups now basically have a membership system, and members' points and room nights are very important to the hotel and the booker.

If it is impersonated if it is not handled properly, it will lead to guest complaints and affect the reputation and economic loss of the hotel, and some members will reverse the room for the membership level, book by themselves, and sell it to others to earn points and room nights at a higher **but lower than the third-party platform**, which will be unhappy for the hotel.

Therefore, in the case of a clear explanation, others will book for you to live without a noji problem, confirm that you bring all the documents before you go, understand **, and try not to temporarily increase or change the plan, so as not to cause unnecessary trouble and waste of time.

Log in directly to the backend to remove the room.

1. Guests come early. The normal hotel check-in time is after 14:00 in the afternoon, and some guests arrive at about 10 in the morning and come to the front desk to ask for check-in.

At this time, if I think the guest's attitude is very good, I usually look for a room. Suppose the guest books a regular room type, if there is only a suite at that time and the occupancy rate is not high, he will directly upgrade to a suite. If you don't have a good attitude, then sorry, you can wait, you can store your luggage at the concierge first and find a place to rest by yourself;

2. The guests came late, and the occupancy rate on the day was about 60%-70%. Generally, this kind of occupancy rate is not up or down, and ordinary room types will still be sold, in fact, ordinary room types have been given, at this time, they will be upgraded to 2-3 levels, or directly to the suite. Empty at night anyway;

3. The number of guests who have booked OTAs. This type of guest is slightly less important to the hotel front desk than VIP. In the case of low occupancy rate, it is generally upgraded to 1 level, and sometimes the suite will be upgraded directly, and then let the guests feel satisfied with the hotel's service, please give a good review on the Internet.

However, I always believe in service first, so I will not take the initiative to ask for praise from customers. It's all voluntary, and I don't want it to be a deal.

In addition, the free upgrade room generally only exists in the case that the guest only stays for 1 night, after all, I also have to consider the occupancy rate in the next few days, if I accidentally did not find out, resulting in the later suite overbooked, it will bring a little trouble.