How to grasp the relationship with the owner and how to deal with the relationship between the owner

It is necessary to straighten out the relationship between these three.

First of all, all owners should be made to understand that community management is a new thing that has emerged in recent years. With the process of urbanization construction, the impact will be greater and greater. If the relationship between these three is not handled well, there will be more and more problems.

Therefore, we must actively care about community management and take the initiative to safeguard our own interests.

Second, it is necessary to elect representatives of owners who truly care about and safeguard the interests of the community and do not seek personal gain, come out to manage the affairs of the community, and at the same time actively support and supervise their work.

Thirdly, to select a good property to manage and serve the owners of the community, the main thing should be to make a good service contract, the rights and responsibilities of both parties are detailed and clear, and some communities try to let several properties to bid for the method, which has a certain reference.

The members of the Owners' Committee should take the initiative to accept the supervision of all owners, carry out their work within the scope authorized by the owners, hold regular owners' meetings, and publish accounts regularly, so as to better gain everyone's trust and support.

It should be clear that community management is the same as housing construction, the first centralized management department is the local housing and urban-rural development bureau, and the establishment of the property committee is approved by them, and the local community also has certain leadership functions, and problems can be reflected to these two departments in a timely manner.

The vast majority of owners are reasonable, and the owners who deliberately mess with them are a very small minority. Easy ways to deal with the owner:

1. The service staff is always smiling.

2. Be respectful and courteous to the owner and avoid long talks with the owner.

3. Be present when the owner needs it most.

4. Never embarrass the owner.

Service staff should learn to maintain self-control:1. When you are in a bad mood, you should not vent your emotions on the owner.

2. When the owner criticizes our work and will embarrass us, we should treat it calmly.

3. When the owner is rude to us, we can't retaliate, but solve the problem politely, favorably and modestly.

4. When the reception owner reports more repairs and the workload is larger, attention should be paid to the service attitude and work efficiency.

5. When the owners of the reception report less repair and less workload, attention should be paid to strengthening self-discipline.

'Treat each other with courtesy, communicate more, less disputes, the simplest 'whose meal is eaten, whose bowl is served' to know, and finally to start from reality to 'adapt to the times', this time and that time, their own grasp of their own decision, 'things to gather, people to group. ’

Give the owner more free things? For example, picking up things for the owner, needing help, etc.

The property is a business, the owner is a consumer, the property provides property services for the owner, and the owner pays the property fee to the property.

About the property. The specific responsibilities of property service enterprises mainly include:

1. Maintenance and maintenance of the property and its supporting facilities. For the property, mechanical and electrical equipment, air conditioning system.

The water supply and power supply system, telecommunications system, public facilities, etc., must be in good working condition to ensure the normal and safe use of the property, and cannot wait for the failure to be repaired. Frequent maintenance and upkeep can extend the life of the property and provide a basic guarantee of use for both owners and tenants.

2. Strengthen security management to provide owners and tenants with security for life and office. It is necessary to conscientiously do a good job in public security management, take responsibility for the safety and security of the building and the community, and even eliminate all kinds of disturbances and keep the residential area quiet. Whether it is a residential area or other types of properties, only a good security environment can ensure the safety of the lives and property of owners and residents, and eliminate their worries.

It is necessary to do a good job in the maintenance of the equipment and ensure that the equipment is 100 percent in good use. It is necessary to establish and implement systems and strengthen management.

3. Do a good job in the cleaning of the property and the surrounding environment, including the discharge and removal of garbage, sewage and rainwater, etc., in order to maintain a clean and hygienic environment, and provide a clean and comfortable living and office environment for owners or tenants. A clean and tidy environment gives people a sense of visual beauty and psychological comfort.

4. Do a good job in the construction and maintenance of greening within the property management area to provide a good ecological environment. In particular, the greening of grasslands and the maintenance of flowers and trees are very important to create a beautiful and pleasant environment.

5. Do a good job in traffic management in buildings and residential areas. It includes the management of parallel traffic in the community and vertical transportation (elevators and escalators) in the building, as well as the cleaning of passageways, roofs and other spaces, and the maintenance of street lights.

6. Strengthen vehicle management, prevent vehicle loss and damage, require obvious signs on the driving routes of communities and buildings, limit the speed of vehicles, unify the parking of vehicles within the property jurisdiction, and maintain the smooth flow of roads and aisles in the property jurisdiction.

7. Do a good job in financial management. First, we must do a good job in maintenance.

The verification and use management of the property management work to ensure the healthy and smooth progress of the property management work.

8. Handle the property insurance of the property and ancillary equipment in a timely manner to avoid huge property losses to the owners.

9. Do a good job in community management, create a healthy and civilized community culture, and strive to establish a new type of friendly and harmonious interpersonal relationship.

At the same time, it assists in social management and promotes the civilization and progress of the whole society.

10. Liaise with the public utilities department on matters related to public municipal facilities.

11. Establish property files, keep abreast of property rights changes, and maintain the integrity and unified management of the property.

If the owner thinks that the property service company in the community is not conscientious enough, he can put forward rectification suggestions to them, or he can reflect it to the relevant departments. If the problem still cannot be solved, you can also decide whether to dismiss the property service company and choose a new property service company by convening a general meeting of community owners.

Legal Analysis: According to this article, the owner may not change the residential use of the residence at will. If it is necessary to change the use of the residence, it is necessary to comply with the provisions of laws, regulations and management regulations, such as meeting the requirements of national health and environmental protection, and the requirements of urban planning, and go through the corresponding approval procedures.

At the same time, it is necessary to obtain the consent of the interested owners. The "interested owner" here refers to the adjacent owner, because the change of use of the residential property by the owner will have a direct impact on their lives.

Legal basis: Article 279 of the Civil Code of the People's Republic of China The owner shall not change the residence into a commercial building in violation of the laws, regulations and management regulations. If the owner changes the dwelling to a commercial house, in addition to complying with laws, regulations and management regulations, it shall be unanimously agreed by the interested owners.

The owner is the owner, and the property is the service company, which mainly provides the owner with property services for the community, including the maintenance of greening, the cleaning of public roads, the transportation of garbage, etc.

There are great benefits to coordinating the relationship with the owner

The relationship between the two parties is based on the quality of service provided by the enterprise, and the high and low quality of service determines the degree of solidity of this relationship. At the same time, the standard of service quality is dynamic because it changes with the times. Therefore, as the decision-maker of the property management enterprise, it is necessary to use a dialectical point of view to understand the dialectical relationship between the enterprise, the owner and the service, and formulate the correct countermeasures in a timely manner to ensure the survival and development of the enterprise in the sea of market economy.

Summary. Dear, hello, I am glad to answer your questions about [how to establish a good interactive relationship with the owner] as follows: first, you must ensure that the quality of your products is excellent, improve the quality of products at a higher level, and let the owners at least feel that they have earned!

Second, it is more difficult to improve the service level, because it is difficult to adjust! Third, strengthen communication and make friends with the owners, this is even more difficult! If it is a single owner, it is easier to often shush the cold and ask for warmth, etc.!

You can organize owners to go out together, and fourthly, it is recommended to carry out community exchange activities on a regular basis and organize some convenient services.

Dear, hello, I am glad to answer your questions about [how to establish a good interactive relationship with the owner] as follows: first, you must ensure that the quality of your products is excellent, and improve the quality of products at a higher level, so that the owners at least feel that they have earned! Second, it is more difficult to improve the service level, because it is difficult to adjust!

The third key is to imitate strong communication and be friends with the owner, which is more difficult! If it is a single owner, it is easier, and the manuscript often shush the cold and ask for warmth, etc.! You can organize owners to go out together, and fourthly, it is recommended to carry out community exchange activities on a regular basis and organize some convenient services.

Hello, Owner, Chinese word, refers to the owner of the property, and by extension, the owner of the property. Client owner. An independent legal person established by the investor or investor of an engineering construction project specifically for the construction project.

The owner may be the original sponsor of the project, or it may be a joint venture between the promoter and other investors. During the warranty phase of a project, the owner may also be replaced by an owners' committee (a group of buyers or small buyers who have acquired the title to the project, also known as a corporate group of owners abroad). In China's traditional capital investment and construction administrative management system, the owner is also called"construction unit"。The owner is the owner of one or more exclusive building spaces or houses in all buildings or within a building zoning.

The owner may be a natural fissure person, legal person or other organization, a national citizen or organization, or a foreign citizen or organization. The proprietor is a legal concept under the system of differentiated ownership. Legal Determination:

A person who has obtained the ownership of the exclusive part of the building by registration in accordance with the law or in accordance with the provisions of Section 3 of Chapter II of the Property Law shall be deemed to be the owner referred to in Chapter 6 of the Property Law. A person who has lawfully occupied the exclusive part of the building based on the civil legal act of buying and selling commercial housing with the construction unit, but has not yet registered the ownership in accordance with the law, may be recognized as the owner referred to in Chapter VI of the Property Law. The right to occupy, use, benefit from, and dispose of residential or business premises in the exclusive part of the building.

The owner's co-ownership includes the co-ownership of the common parts of all buildings and the co-ownership of public places, sites and facilities within the building zoning; co-ownership of roads and parking spaces; The legal easement of parking spaces and garages for supporting construction within the building zoning. Such co-ownership includes the right to use, the right to distribute the proceeds, and the right to claim exclusion of hazards and nuisances.

First of all, we must understand a truth, the community is the community of all owners, not the community of the property company, not the community of a few people in the owners' committee, not the community of the developer, but the common home of all the owners, and the owner of the community is our owners themselves. The host is the one who receives the guest (as opposed to the "guest"), we are the host and not the guest, and the host has to have the responsibility of the host.

There is no need to repeat this simple truth, but not every owner will understand. Everyone is the real community with a shared future, and the real blessings and misfortunes depend on each other to accompany each other. The price of indifference, ignorance, and indifference is a loss, and the sunny and enthusiastic participation is a win.

Some owners in addition to instigation, in addition to scolding, in addition to complaining, in addition to making requests, did not really contribute to the community, even let him participate in the online voting, exercise the rights of the owner, he is too lazy to scratch lice, rather than move his fingers to reply to the message to exercise power, the so-called rights protection cost to the minimum, the risk to zero, sit and wait for pie to fall from the sky.

The flint did not fall on the instep of his own feet, and he did not care about the frost on the tiles of others, but he did not know that his legitimate rights and interests were being eroded.

For ordinary people, property (house) is a relatively large investment project, and the quality of property service is directly related to the daily life and work order of our owners. It is the responsibility and obligation of every owner to care about and participate in the management of public affairs in the community.

If we don't build and manage our own property (house), will God help us? There will be no pie in the sky. Instead of sitting and waiting, it is better to get up and act, closely unite the owners' committee, give full play to their respective advantageous resources, and do their best to protect their legitimate rights and interests in accordance with laws and regulations, which is the only correct choice.